<p>We are looking for a Customer Service Representative to join our team in Lawrence, Indiana. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to customer inquiries via phone and email with professionalism and efficiency.</p><p>• Process customer orders accurately and ensure timely tracking and delivery.</p><p>• Collaborate with internal teams to resolve customer issues and streamline workflows.</p><p>• Maintain detailed records of customer interactions and order statuses using relevant software.</p><p>• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.</p><p>• Address inbound calls and emails promptly, providing clear and helpful information.</p><p>• Support data entry tasks to ensure the integrity of customer and order information.</p><p>• Coordinate with shipping providers to monitor and update delivery timelines.</p><p>• Assist in scheduling appointments and managing calendars for client services.</p><p>• Deliver exceptional service while adhering to business casual attire guidelines.</p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position involves engaging with customers to address inquiries, resolve issues, and provide exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a call center environment, we encourage you to apply.</p><p><br></p><p><strong>The shift: Monday - Friday, 10am - 7pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Address customer concerns by opening trouble tickets and tracking the resolution process.</p><p>• Provide clear explanations of product options, associated fees, and services.</p><p>• Utilize customer service tools and systems efficiently to assist customers, ensuring timely and effective support.</p><p>• Follow established procedures to resolve routine issues, seeking guidance when necessary.</p><p>• Maintain performance standards by consistently achieving call center metrics and quality benchmarks.</p><p>• Encourage customers to use self-service platforms and tools for faster solutions.</p><p>• Inform customers about current promotions and upgraded products to enhance their experience.</p><p>• Offer rate quotes and promote prepayment options to support customer needs.</p><p>• Perform additional duties as assigned to support the overall success of the team.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a vital role in providing exceptional support to customers by addressing inquiries, resolving issues, and promoting company products and services. The ideal candidate possesses strong communication skills and thrives in a fast-paced call center environment.</p><p><br></p><p><strong>***This shift is Monday - Friday, 2pm - 11pm EST***</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues efficiently.</p><p>• Provide clear and concise explanations of product options, pricing, and related charges.</p><p>• Navigate through customer service systems and tools to deliver timely and accurate assistance.</p><p>• Follow established procedures to resolve routine problems and seek guidance when necessary.</p><p>• Meet or exceed quality standards and call center performance metrics.</p><p>• Encourage customers to utilize self-service tools, including online platforms and applications.</p><p>• Inform customers about promotions and introduce new or upgraded products effectively.</p><p>• Offer rate quotes and promote prepayment options to customers.</p><p>• Handle additional tasks and responsibilities as assigned to support customer service operations.</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join a company in Indianapolis, Indiana. In this role, you will provide exceptional support to customers by handling inquiries, managing schedules, and ensuring seamless communication. This position requires a proactive approach to problem-solving and strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and address customer inquiries with professionalism.</p><p>• Manage a multi-line phone system efficiently to ensure seamless communication.</p><p>• Schedule service appointments and coordinate job timelines effectively.</p><p>• Handle billing processes, including creating invoices and ensuring accuracy.</p><p>• Follow up on outstanding payments and assist with collections when necessary.</p><p>• Maintain organized records of customer interactions and service orders.</p><p>• Provide clear and accurate information regarding company services to customers.</p><p>• Collaborate with team members to address customer concerns and resolve issues.</p><p>• Uphold high standards of customer satisfaction by delivering excellent service.</p>
<p>We are looking for an organized and detail-oriented Receptionist to join our team in Indianapolis, Indiana. In this long-term contract role, you will serve as the first point of contact for visitors and callers, providing excellent customer service and administrative support to ensure efficient front office operations. The role requires strong communication skills, attention to detail, and proficiency with Microsoft Word and Excel.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet visitors, answer and direct incoming phone calls in a professional manner.</li><li>Maintain the front desk area, keeping it neat and organized.</li><li>Schedule and manage appointments, meetings, and conference room bookings.</li><li>Assist with general administrative tasks, such as filing, copying, and scanning documents.</li><li>Prepare and edit correspondence, memos, and other documents using Microsoft Word.</li><li>Maintain and update spreadsheets for reports, logs, and contact lists using Microsoft Excel.</li><li>Handle mail distribution and courier services.</li><li>Support other team members with administrative tasks as needed.</li><li>Perform data entry and manage basic records.</li><li>Provide excellent customer and client service.</li></ul><p><br></p>
<p>Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills.</p><p><br></p><p><strong><em>Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado.</em></strong></p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm EST</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in Indianapolis, Indiana. In this Contract to permanent position, you will play a vital role in ensuring the smooth operation of the front desk and related administrative tasks. This is a part-time opportunity requiring 20-30 hours per week, offering a dynamic and engaging work environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Greet and assist visitors, ensuring a welcoming and detail oriented atmosphere.</p><p>• Manage incoming and outgoing mail, including sorting and organizing deliveries.</p><p>• Oversee the setup and cleanup of conference rooms to ensure readiness for meetings.</p><p>• Stock and maintain the break room with necessary supplies and refreshments.</p><p>• Handle phone calls efficiently using a multi-line switchboard system.</p><p>• Provide concierge services to support staff and guests as needed.</p><p>• Maintain cleanliness and organization of the front desk area.</p><p>• Assist with administrative tasks as assigned to support office operations.</p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our client's team in Lafayette, Indiana. In this role, you will oversee key financial processes, ensuring timely and accurate management of accounts receivable tasks, customer accounts, and month-end activities. This position also involves administrative duties and customer service responsibilities to support operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable functions for both organizational and commercial accounts.</p><p>• Process daily lockbox transactions, resolve discrepancies, and handle remote deposits.</p><p>• Monitor real-time bank feeds and ensure timely deposits of received checks.</p><p>• Address customer disputes, resolve account balance concerns, and manage refunds and late fees.</p><p>• Complete month-end invoicing for parking clients, management fees, and reimbursable expenses.</p><p>• Maintain accuracy in accounting systems such as Enumerate and QuickBooks.</p><p>• Administer parking access cards and coordinate parking garage operations, including signage and tickets.</p><p>• Manage building access systems, client keys, and clubhouse applications.</p><p>• Perform clerical duties such as document creation, filing, scanning, mailing, and record maintenance.</p><p>• Deliver outstanding customer service and contribute to team meetings to enhance processes.</p>
We are looking for an experienced Collections Specialist to join our team in Fishers, Indiana. This is a Contract to permanent position that requires a dedicated individual with strong expertise in collections and accounts receivable processes. The ideal candidate will demonstrate the ability to work independently, meet deadlines, and adhere to established policies and procedures.<br><br>Responsibilities:<br>• Manage the collections process for commercial accounts, ensuring timely and accurate follow-ups.<br>• Utilize accounting software systems and CRM tools to track and update account statuses.<br>• Handle inbound calls related to billing inquiries and payment resolutions.<br>• Facilitate claim administration and resolve disputes effectively.<br>• Process and reconcile accounts receivable transactions with attention to detail.<br>• Collaborate with internal teams to ensure compliance with company policies and procedures.<br>• Generate reports and analyze data to identify trends and improve collection strategies.<br>• Adapt to flexible work hours while maintaining productivity and meeting deadlines.<br>• Demonstrate proficiency in SAP and other relevant systems to support operational needs.<br>• Provide exceptional customer service while addressing account-related concerns.
<p>Systems Engineer (Windows Server + VMware Focus) Location: North Indianapolis, IN – Onsite We are seeking a Systems Engineer with strong Windows Server and VMware experience to support one of our top clients in the Indianapolis area. This role is ideal for someone who has deep hands-on experience building, managing, and troubleshooting enterprise Windows Server environments and VMware clusters. This is an engineering-focused, highly technical position supporting a experienced infrastructure environment. Responsibilities Lead administration, configuration, and optimization of Windows Server 2016/2019/2022 Manage and maintain VMware ESXi/vSphere clusters, storage, performance, HA/DRS, and VM lifecycle Support Active Directory, DNS, DHCP, and Group Policy across the enterprise Troubleshoot complex server and virtualization issues (Tier 3/4 escalation) Assist with Citrix, Intune/MDM, Ivanti, and endpoint imaging environments Support system hardening, patching, and security best practices Document infrastructure changes and mentor entry level team members Participate in disaster recovery planning and testing. </p><p><br></p><ul><li>Administer, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.</li><li>Deploy, manage, and optimize VMware ESXi/vSphere clusters, ensuring high availability and resource efficiency.</li><li>Maintain and troubleshoot Citrix infrastructure, including XenApp/XenDesktop, Citrix Virtual Apps and Desktops, and NetScaler (ADC) appliances.</li><li>Administer and maintain Ivanti Endpoint Management for asset inventory, patch management, software deployment, OS deployment, and remote support, ensuring compliance with corporate security policies.</li><li>Design, test, and implement automated Ivanti patching schedules, reporting, and remediation workflows for servers and workstations.</li><li>Manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), including policy configuration, device enrollment, compliance monitoring, and application deployment for iOS, Android, and Windows devices.</li><li>Oversee enterprise imaging technologies for desktop and laptop deployment, ensuring standardization, rapid deployment, and lifecycle management across the organization.</li><li>Monitor system performance, capacity, and availability using enterprise monitoring tools, and proactively address potential issues.</li><li>Implement and maintain security best practices, including system hardening, vulnerability remediation, and endpoint security posture management.</li><li>Provide Tier 3/4 technical support and mentor junior team members.</li><li>Participate in disaster recovery planning, testing, and execution.</li><li>Contribute to infrastructure design, architecture decisions, and technical documentation.</li></ul><p><br></p>
<p>We are looking for an experienced Change Management Consultant to lead accessibility-focused initiatives for digital content and document remediation. This contract position is based in Bloomington, Indiana, and requires an individual with strong attention to detail, expertise in accessibility standards, and proficiency with Adobe Acrobat Pro tools. You will work independently, collaborating with stakeholders to ensure compliance with regulations and support best practices for accessibility. Remote workdays are certainly in play.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed accessibility reviews and remediation for digital documents, primarily PDFs, using Adobe Acrobat Pro.</p><p>• Collaborate with document creators to recreate or update files to meet accessibility standards.</p><p>• Develop and document workflows for remediation processes, ensuring smooth handoffs and future reference.</p><p>• Update and maintain web pages using backend systems to align with accessibility requirements, focusing on headers, paragraphs, and body content.</p><p>• Track and document remediation efforts using designated tools and systems.</p><p>• Provide technical guidance on Adobe Acrobat accessibility features to stakeholders.</p><p>• Ensure compliance with accessibility standards, including Section 508 and Web Content Accessibility Guidelines.</p><p>• Coordinate with city staff, web teams, and vendors to align accessibility initiatives with broader digital strategies.</p><p>• Maintain systematic logs and documentation for ongoing accessibility improvements.</p><p>• Support distributed teams in implementing accessibility compliance measures effectively.</p>
We are looking for a dedicated Collections Specialist to join our team in Indianapolis, Indiana. In this role, you will play a key part in managing overdue accounts and ensuring compliance with federal and state regulations. Your work will focus on providing personalized solutions to borrowers while maintaining organizational standards and promoting financial wellness.<br><br>Responsibilities:<br>• Manage moderately overdue accounts, including auto loans, mortgages, credit cards, and student loans, to prevent charge-offs while adhering to relevant laws and company policies.<br>• Recommend effective loss mitigation strategies to resolve delinquencies and encourage consistent payments.<br>• Handle alerts and notifications related to impound cases, ensuring timely and accurate processing.<br>• Ensure proper issuance of right-to-cure notices and final demand letters prior to initiating foreclosure or repossession.<br>• Coordinate door-knock efforts to engage borrowers before accounts are charged off.<br>• Process cases involving deceased borrowers, including filing claims through Probate Finder.<br>• Perform skip-tracing activities to gather updated information about borrowers.<br>• Support lower-tier delinquency accounts as needed, contributing to overall team performance.
