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13 results for Customer Experience Specialist in Indianapolis, IN

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Robert Half is currently searching for a skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Indianapolis, Indiana. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven.

Responsibilities:

Handle both inbound and outbound customer calls.
Proactively communicate with customers to address and resolve sales and service issues
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Requirements:

Proven customer support experience or experience as a client service representative.
Applicant must have a minimum of 1 year of office experience.
Strong attention to detail and good learning new technology.
Familiarity with CRM systems and practices.
Ability to multi-task, prioritize, and manage time effectively.
Proficiency in Office software is required.
Strong communication skills blend between customer service, admin and data entry.
Demonstrated ability to handle customer queries and complaints effectively.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

13 results for Customer Experience Specialist in Indianapolis, IN

Customer Service Representative Robert Half is currently searching for a skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Indianapolis, Indiana. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are seeking a dedicated Customer Service Representative based in Indianapolis, Indiana, United States. You will be a crucial member of our team, primarily responsible for addressing customer inquiries, processing membership renewals, and ensuring precise record-keeping of customer interactions. This role also includes data entry and the proficient handling of high call volumes, especially during peak periods. This role offers a contract to permanent employment opportunity. Responsibilities: • Manage a high volume of customer inquiries and ensure that each client's needs are met.• Process membership renewals efficiently and accurately.• Perform data entry tasks, specifically related to customer interactions.• Maintain a comprehensive and precise record of all customer interactions.• Show proficiency in using Microsoft Word and Microsoft Excel for various tasks.• Use basic office skills to enhance productivity and efficiency in the role.• Manage customer accounts and take appropriate actions when necessary.• Maintain detail oriented conduct and adhere to company policies regarding cell phone usage and dress code.• Ensure punctuality and regular attendance.• Work within a call center environment, proficiently handling high call volumes.

Customer Service Representative We are in search of a Customer Service Representative to become part of our team located in INDIANAPOLIS, Indiana. This role is in the Non-Profit industry and involves handling customer inquiries, maintaining customer records, and processing applications. As a Customer Service Representative, you will also monitor customer accounts and take necessary actions. Responsibilities: • Manage all basic customer service functions and provide support to customers • Ensure accurate and efficient processing of integrated and non-integrated EDI orders • Handle and resolve all customer complaints and claims • Collaborate with the freight forwarder/carrier to file relevant claims and recover costs of damages/losses • Utilize various technologies for daily job duties, including Microsoft Word, Excel, Gmail, and Salesforce • Maintain up-to-date department files and manage data and sensitive information with discretion • Use knowledge of our product and service offerings to solve customer problems • Collaborate and communicate professionally with customers, staff, and other stakeholders • Report any departmental concerns to the Customer Service Manager • Undertake other duties as assigned.

Customer Service Representative Robert Half is currently seeking a Customer Service Representative for a client in Avon, IN. This role is ON-SITE 8:00am-5:00pm Monday-Friday. <ul><li>Engage customers effectively by focusing on their core business needs and expectations.</li><li>Provide pertinent order information, including new products, accessories, slow-moving items, and alternative solutions to drive revenue; as well as product details, training, pricing, and delivery specifics.</li><li>Utilize reporting and analytical tools to oversee order requirements, collaborating with support teams to ensure prompt and accurate shipments.</li><li>Prioritize tasks to meet customer deadlines.</li><li>Document customer interactions and transactions in line with the organization’s retention policies.</li><li>Collaborate with internal teams as needed to align with customer expectations.</li><li>Make use of the organization’s relationship management systems to assist customers in meeting their business and customer demands.</li><li>Handle invoice processing for payment at the assigned location.</li><li>Carry out other related tasks as required or directed.</li></ul>

Customer Service Representative We are seeking a dedicated Customer Service Representative based in Indianapolis, Indiana, United States. You will be a crucial member of our team, primarily responsible for addressing customer inquiries, processing membership renewals, and ensuring precise record-keeping of customer interactions. This role also includes data entry and the proficient handling of high call volumes, especially during peak periods. This role offers a contract to permanent employment opportunity. Responsibilities: • Manage a high volume of customer inquiries and ensure that each client's needs are met. • Process membership renewals efficiently and accurately. • Perform data entry tasks, specifically related to customer interactions. • Maintain a comprehensive and precise record of all customer interactions. • Show proficiency in using Microsoft Word and Microsoft Excel for various tasks. • Use basic office skills to enhance productivity and efficiency in the role. • Manage customer accounts and take appropriate actions when necessary. • Maintain detail oriented conduct and adhere to company policies regarding cell phone usage and dress code. • Ensure punctuality and regular attendance. • Work within a call center environment, proficiently handling high call volumes.

Accounts Payable Specialist A reputable non-profit organization located just north of downtown Indianapolis is seeking a skilled Accounts Payable Specialist for a contract-to-hire opportunity. This position offers a chance to make a meaningful impact while advancing your accounting career. If you're detail-oriented, thrive in a hybrid work environment, and have experience with Oracle Cloud, we want to hear from you! Key Responsibilities:<ul><li>Efficiently process and review employee expense reports in Oracle Cloud for accuracy and compliance with organizational policies.</li><li>Ensure timely and accurate coding, approval, and payment of invoices and reimbursements.</li><li>Assist with resolving any discrepancies or issues related to expenses or payables.</li><li>Maintain organized and thorough expense report documentation.</li><li>Collaborate with team members and other departments to improve processes and maintain efficiency.</li><li>Provide exceptional customer service to internal and external stakeholders.</li></ul>If you meet the qualifications and are looking for an exciting opportunity to contribute to a cause while working with a diverse and supportive team, don’t hesitate to apply!

Accounts Receivable Specialist Our client, a manufacturing company based in Crawfordsville, has an immediate opening for an experienced Accounts Receivable Specialist. This is a full-time, indefinite temp opportunity where the selected A/R Specialist will work on-site Monday through Friday. The company offers excellent training, competitive pay, and benefits, along with a casual dress code—a great chance to wear jeans to work every day! Key Job Duties Include:<ul><li>Posting customer payments to accounts</li><li>Reconciling lockbox payments to bank statements</li><li>Reviewing and following up on aged customer invoices</li><li>Managing customer credit holds and obtaining approvals as necessary</li></ul>If you're an experienced A/R Specialist who thrives in a dynamic setting and meets the qualifications above, we'd love to connect and discuss this exciting opportunity with you! Reach out today to learn more!

Accounts Receivable Specialist Job Posting: Accounts Receivable Specialist - Manufacturing Industry (Contract-to-Hire)Location: Lafayette, IndianaEmployment Type: Full-time, On-site Are you an experienced Accounts Receivable Specialist seeking an opportunity to bring your skills to a thriving manufacturing company in Lafayette, Indiana? This full-time, contract-to-hire position offers the chance to work fully in-office, utilizing Microsoft Dynamics 365 (D365) software, and contributing to the success of a growing team. Job Summary:The Accounts Receivable Specialist will play a vital role in overseeing credit management and ensuring accurate cash flow operations. In this position, you will be responsible for managing accounts receivable functions, applying payments, reconciling accounts, and monitoring daily disbursements. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and has a solid knowledge base of financial processes. Job Responsibilities:<ul><li>Accounts Receivable: Accurately apply account receivables and deposits, ensuring prompt and accurate payment posting.</li><li>Credit Management: Monitor credit limits, perform credit evaluations, and manage customer account reconciliations to ensure financial stability.</li><li>Daily Disbursements: Manage outgoing payments to ensure timely processing and settlement.</li><li>Cash Availability Calculations: Determine daily availability and manage cash reserves for business operations.</li><li>Account Reconciliations: Perform detailed reconciliations to resolve discrepancies and maintain accurate financial records.</li><li>Software Utilization: Maintain workflows and transactions using D365 software, ensuring data integrity and compliance.</li></ul> Employment Type: This is a contract-to-hire position, offering the opportunity to transition into a permanent role based on performance and mutual fit. Why Apply?<ul><li>Competitive pay aligned with your expertise.</li><li>Opportunity to work with a world-class organization in a dynamic industry.</li><li>Collaborative and professional in-office work environment.</li><li>Build your career using cutting-edge software like D365.</li></ul>Join a team that values precision and innovation. Apply today to begin your career as an Accounts Receivable Specialist in a leading manufacturing company in Lafayette, Indiana.

Billing Specialist We are offering an exciting opportunity for a Billing Specialist in Indianapolis, Indiana. As a Billing Specialist, your primary role will be to manage and execute full-cycle billing functions and collaborate with various team members for efficient operations. You will also be expected to analyze financial data, ensure adherence to client billing requirements, and contribute to process improvements. Responsibilities: • Accurately execute full-cycle billing functions, including client bills, client statements, and audit letters. • Collaborate effectively with the Finance Director, Billing Manager, and attorneys to ensure adherence to client billing requirements in monthly invoices. • Actively participate in discussions related to client budgets and client rates. • Analyze and address deductions to bills in collaboration with attorneys. • Proactively contribute to improving the billing process to minimize future deductions. • Monitor and update information for new clients and matters regarding billing guidelines, invoice formats/settings, discount, and rate arrangements. • Assist the Billing Manager with mid-month and month-end proforma runs. • Maintain professionalism and responsiveness to provide best-in-class service to attorneys, staff, vendors, and clients. • Understand and efficiently use the Firm’s electronic billing system to process ebilling invoices. • Identify performance trends and issues in relation to practice group profitability and client fee agreements. • Generate reports, analyze data, and prepare spreadsheets. • Analyze financial data to propose effective billing solutions. • Understand discounting, rates, pricing, and volume discounts. • Support team members and proactively assist others to meet deadlines. • Process electronic invoicing of clients using client-determined external websites. • Understand and utilize billing software to maintain information. • Highlight aging WIP to Management and analyze for handling mainly during year-end close.

Front Desk Coordinator We are on the lookout for a Front Desk Coordinator to join our team in the non-profit sector based in Anderson, Indiana. In this role, you will be the first point of contact for our organization, managing all incoming calls and visitors. Additionally, you will be tasked with the coordination of various administrative tasks, ensuring smooth operation of our office and providing excellent customer service. Responsibilities: • Be the first point of contact for all incoming calls, efficiently forwarding them to the relevant personnel• Welcome and manage all on-site visitors, ensuring their visit is aligned with our organizational protocol• Handle all incoming and outgoing mail, coordinating with various courier services such as UPS and USPS• Maintain an up-to-date telephone directory for the front desk manual• Take detailed messages and ensure they are delivered to the appropriate personnel in a timely manner• Manage the logistics for all meetings, including communications and reimbursements• Accurately record meeting minutes and distribute to members, while maintaining rosters of members with term end dates• Provide callers with the requested information about our organization• Perform other assigned duties as required, contributing to the effective functioning of our office.

Front Desk Receptionist We are seeking a dedicated Receptionist to join our dynamic team, located in Indianapolis, IN. In this role, you will be responsible for a variety of clerical activities, including managing incoming calls, distributing mail, and assisting with administrative tasks for our organization. Responsibilities:<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li><li>Order front office supplies and keep inventory of stock</li><li>Update calendars and schedule meetings</li><li>Arrange travel and accommodations, and prepare vouchers</li><li>Keep updated records of office expenses and costs</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>

Payroll Clerk Join our dynamic and fast-paced client's manufacturing team as a Payroll Specialist! We are seeking an experienced payroll professional with strong 401(k) administration expertise to manage and process payroll for our salaried employees while ensuring compliance with all payroll regulations. Key Responsibilities:• Process bi-weekly exempt payroll for over 50 salaried employees using Paycom.• Accurately enter and maintain payroll data, including employee information, hours worked, deductions, and garnishments.• Ensure compliance with federal, state, and local payroll regulations and maintain accurate payroll records.• Process and reconcile payroll tax filings (federal, state, and local).• Administer and maintain employee benefit deductions, including health insurance, 401(k), and voluntary benefits.• Address and resolve employee payroll inquiries professionally and promptly.• Assist with year-end payroll processing, W-2 preparation, and audits.• Serve as a backup for hourly and SNE payroll processing as needed.• Manage 401(k) contributions and compliance.

Receptionist We are offering a short term contract employment opportunity for a Receptionist in an established CA Firm based in INDIANAPOLIS, Indiana. This key role involves a variety of tasks related to organization and communication, requiring strong attention to detail, excellent interpersonal skills, and a service-oriented approach. Responsibilities: • Operate switchboards and manage phone lines, ensuring efficient communication within the office.• Handle the filing system, ensuring all documents are correctly and securely stored.• Process and manage data entry tasks swiftly and accurately.• Conduct scanning tasks, digitizing necessary paperwork for easy access and organization.• Maintain accurate record-keeping and data entry for numeric data.• Respond to customer inquiries, providing high-quality, detail-oriented, and timely service.• Monitor customer accounts and perform necessary actions as needed.

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13 results for Customer Experience Specialist in Indianapolis, IN

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