<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p>The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.</p><p>Responsibilities</p><p>• Provide Tier 3 Technical Support.</p><p>• Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs.</p><p>• Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model.</p><p>• Execute or implement changes and infrastructure requests.</p><p>• Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans.</p><p>• Monitor network performance to identify and resolve issues promptly.</p><p>• Maintain network security by implementing security measures and protocols per the Bank’s standards.</p><p>• Manage network backup and recovery processes to ensure data integrity and availability.</p><p>• Perform regular maintenance and updates on network & telecom systems to ensure optimal performance.</p><p>• Troubleshoot and provide client support for technology and infrastructure issues.</p><p>• Document and update incident technical details into service desk ticketing system.</p><p>• Maintain comprehensive documentation of network configurations, changes, and inventory.</p><p>• Generate regular reports on network performance, security incidents, and usage statistics.</p><p>• Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.</p><p>• Execution of standard operational processes which involve technology and client interfaces.</p><p>• Perform all triage functions</p><p>• Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms</p><p>• Perform hardware replacements</p><p>• Troubleshoot software or configuration related issues</p><p>• Adhere to operating procedures</p><p>• Identify and remediate possible major impacting events within the network</p><p>• Work with vendors across the technology to provide the highest possible uptime rate of network services</p><p>• Quickly identify the layer 1 and 2 connections to an IP address</p><p><br></p><p><br></p>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>
