<p><strong>Overview</strong></p><p><strong>A large, global organization is seeking a Senior Associate within its Corporate IT Risk & Controls function</strong>. This role is part of the <strong>Second Line of Defense</strong>, supporting the company’s internal control environment across technology, finance, and operational processes.</p><p>The position focuses on evaluating IT risks, enhancing control frameworks, supporting system implementations, and partnering closely with stakeholders across multiple departments. This is an excellent opportunity for someone with an <strong>IT audit, SOX, or technology risk background</strong> who enjoys a mix of analysis, collaboration, and hands-on control design work. The ideal candidate brings strong judgment, can operate in ambiguous situations, and is able to translate technical risks into practical business implications.</p>
<p>The IT Compliance Administrator will be responsible for supporting the processes, methods, practices, and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that helps managing the portfolio of projects identified to optimize business processes through technology solutions.</p><p><br></p><p>This position will report to the Senior IT Compliance Manager. </p><p><br></p><p>Detailed Description:</p><p>• Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies.</p><p>• Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions.</p><p>• Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods.</p><p>• Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting.</p><p>• Maintain and regularly update the portfolio of IT projects and initiatives.</p><p>• Support the review, coordination, and implementation of ITs compliance requirements, including the facilitation of ITs annual risk assessment and mitigating activities, SOX/ITGC controls, policies, standards and procedures, and related documentation.</p><p>• Provide guidance to IT and business units on upcoming initiatives to ensure proper consideration and inclusion of compliance activities to meet requirements.</p><p>• Work with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes.</p><p>• Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued.</p><p>• Perform other duties as necessary. </p><p><br></p><p>Job Requirements</p><p>• Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company.</p><p>• Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services.</p><p>• Ability to clearly communicate business and technology direction to various levels of management and stakeholders. </p><p>• Demonstrate experience supporting management activities through all levels of the Company.</p><p>• Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues.</p><p>• Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity.</p><p>• Demonstrate ability to work proactively and independently with minimal supervision, while also collaborating effectively in a team environment.</p><p>• Must be available to travel as needed (within and outside of Houston area).</p><p><br></p><p><br></p>
<p>In order to better equip the front office teams, and in the context of tremendous growth in our trading portfolios, we are developing a greenfield Risk & PnL engine within our CTRM (Commodity Trading & Risk Management system). We are seeking someone with strong C++ and Python development skills, coupled with an understanding of risk and an interest in commodities trading. You will join one other team member in Houston, with the rest of the team based in London. </p><p><br></p><p>In this role, you will: </p><p><br></p><p>Deploy: Roll-out of the new Risk & PnL engine to our Americas business (trading desks & risk management teams) – be the team’s ambassador in Houston, closely collaborating both with the business and other tech teams </p><p><br></p><p>Team-up: Liaise and work with the rest of the new Risk & PnL engine Dev team in London on any development needed by the Americas business </p><p><br></p><p>Develop: Leverage core components of the new Risk & PnL engine, and other parts of the CTRM to develop reports, tools and functionalities required by the business </p><p><br></p><p> As a Risk Strategist you will be at the crossroads of the development of this new Risk & PnL engine, facing both business priorities and technical challenges. You will often face ambiguous problems requiring you to define not only the answer but also the question. </p><p><br></p><p>This role involves regular travel to London, to ensure close collaboration with the rest of the new risk engine Dev team. </p><p><br></p><p><br></p>
<p><br></p><p>Software Platform Engineer will design, build, and maintain a core Data & Machine Learning platform.</p><p><br></p><p>Platform Development: Design and implement new features for our AWS and Databricks-based platform, staying current with industry trends and advancements in AI. Core Component Implementation: Test and integrate central platform components that support our technology stack and serve tenants across the organization. Collaboration: Partner with other engineering teams to identify and deliver platform enhancements that solve specific business problems. Maintain Excellence: Uphold strict security protocols, compliance controls, and architectural principles in all aspects of your work.</p><p><br></p><p><br></p>
<p>Senior Counsel – Contract Intelligence & AI Integration</p><p><br></p><p>Where cutting-edge technology meets high-impact legal strategy.</p><p>A highly successful, nationally recognized organization is seeking a Senior Counsel – Contract Intelligence & AI Integration to help redefine how contracts are reviewed, analyzed, and optimized at scale. This is a rare opportunity for a forward-thinking attorney to sit at the intersection of law, artificial intelligence, and innovation, playing a critical role in transforming legal operations through smart technology.</p><p>This role is 100% in-office and ideal for an attorney who thrives in a fast-paced, collaborative environment and is excited to lead the evolution of AI-driven legal workflows.</p><p><br></p><p>What You’ll Do</p><p>As a senior leader within the Legal Department, you will:</p><ul><li>Own and lead the implementation, optimization, and oversight of AI-powered contract review and analytics tools</li><li>Review every incoming contract using advanced AI platforms to identify risks, gaps, inconsistencies, and deviations</li><li>Partner with attorneys to enhance and standardize contract language using AI insights and best practices</li><li>Build and maintain contract templates, clause libraries, and playbooks informed by data and business trends</li><li>Serve as the department’s AI subject-matter expert, training attorneys and paralegals on effective tool usage</li><li>Collaborate with IT and Procurement to ensure secure integration, data privacy, and confidentiality compliance</li><li>Stay ahead of AI regulations, legal ethics standards, and emerging legal-tech trends</li><li>Track and report metrics tied to efficiency, risk mitigation, and process improvement</li><li>Support senior legal leadership with complex contract negotiations and strategic projects</li><li>Maintain structured workflows and documentation within the contract management system</li></ul>
<p>Follow Shad on LinkedIn at #chalkboardtalk or on Instagram at shadlirarh for video’s on his open roles. Shad and his team at Robert Half is working with a West Houston/ Energy Corridor Client in Energy Space that is looking for a Manager of Derivatives and Technical Accounting. Are you looking for a delayed start date after your Busy Season? April Start? Reach out to me and we can discuss more. Role is open due to internal promotion. This candidate must have 8 plus years of experience, must have a CPA and prior public accounting, energy clients a must and must have clients that have ASC 815 exposure. This group has a team. Company make up is Company's compensation make up is base salary, bonus potential and benefits. Company has a modified Hybrid work schedule. A more detailed Job description will be given to qualified candidates. For confidential consideration please contact Shad at [email protected] with your Microsoft Word resume with Manager of Derivatives and Technical Accounting in the subject line. Recommend a Friend and ask about our Referral Bonus program. </p>
<p>Role Summary</p><p><br></p><p>We are seeking a Learning Technology & AI Solutions Consultant to serve as a strategic advisor and subject matter expert across learning technologies, analytics, and AI‑enabled learning solutions. This role owns the learning technology ecosystem and drives scalable, data‑informed, and innovative learning solutions that improve efficiency, effectiveness, and learner experience.</p><p>The ideal candidate blends deep learning‑technology expertise with practical experience applying AI responsibly to real business and learning challenges.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Learning Technology Strategy & Governance</p><ul><li>Provide strategic oversight for learning technologies across LMS, LXP, LRS, and authoring tools</li><li>Evaluate platform performance, adoption, and data quality to drive continuous improvement</li><li>Establish standards, documentation, and enablement resources for enterprise learning tools</li><li>Identify, measure, and mitigate risks associated with learning technologies in alignment with compliance policies</li></ul><p>AI‑Enabled Learning Solutions</p><ul><li>Translate emerging AI capabilities into practical, ethical, value‑driven learning solutions</li><li>Establish guardrails for responsible AI use, including data privacy, bias mitigation, and explainability</li><li>Reduce manual effort and accelerate delivery through automation and AI enablement</li></ul><p>Vendor & Platform Management</p><ul><li>Evaluate, select, and manage learning technology vendors</li><li>Influence platform roadmaps to align with enterprise learning needs</li><li>Optimize learning platform ecosystems to support scalability and reliability</li></ul><p>Consulting & Enablement</p><ul><li>Act as a consultative partner to Learning Enablement, Sales Enablement, Leadership Development, and other stakeholders</li><li>Recommend appropriate technologies and AI approaches based on business needs—not trends</li><li>Build learning team capability in learning technology fluency, analytics literacy, and AI awareness</li></ul>
<p>We are looking for a skilled Discovery Paralegal to join our team on a contract basis (3-4 months) in Houston, Texas. In this role, you will manage a high-volume <strong><u>insurance defense </u></strong>docket, overseeing all aspects of case coordination and ensuring compliance with deadlines. This position requires bilingual fluency and expertise in civil litigation processes to effectively collaborate with attorneys, clients, and other stakeholders. Defense experience is required.</p><p><br></p><p>Responsibilities:</p><p>• Handle a large docket of 200–300 insurance defense cases, ensuring all deadlines, court appearances, and procedural requirements are met.</p><p>• Coordinate schedules and guide attorneys on required court attendance and case timelines.</p><p>• Manage case lifecycles from intake through resolution, including maintaining accurate records and tracking legal documents.</p><p>• Serve as the primary point of contact for logistical information, prioritizing tasks and adapting to shifting priorities.</p><p>• Collaborate with billing staff to ensure timely and accurate billing, meeting a monthly requirement of 140 paralegal hours.</p><p>• Communicate fluently in both required languages to facilitate interactions with attorneys, clients, courts, and other parties.</p><p>• Apply thorough knowledge of insurance defense practices to maintain compliance and ensure efficient case handling.</p><p>• Utilize case management software and legal technology platforms to organize and track case details.</p><p>• Maintain case files and documents according to legal standards and organizational policies.</p><p>• Assist in trial preparation by organizing evidence, preparing exhibits, and coordinating with legal teams.</p>
<p>The position requires limited supervision and responsibilities include: </p><p>• Take a lead role in a consulting project and direct a team of analysts and technical consultants. </p><p>• The Principal Consultant will be expected to drive change by supporting the CIO/CTO to set the right agenda to transform IT and their business. </p><p>• Lead and deliver on consulting projects and contribute to the overall development of the Cloud and Infrastructure Transformation Practice. </p><p>• Understand cloud technologies and vendors, as well as the industries in which our clients operate. </p><p>• Provide advisory consultancy to shape hybrid cloud platforms and enable customers to embrace digital transformation. . </p><p>• Lead the estimating and planning of projects. . </p><p>• Build and develop new client/alliance relationships. </p><p>• Mentor our team members to help them achieve maximum potential. </p><p>• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. </p><p>• Define the impact of requirements on upstream and downstream solution components • Review, evaluate, and prioritize value gaps and opportunities for process enhancements or efficiencies. </p><p>• Be a Cloud evangelist. Educate customers of all sizes on the value proposition of Cloud. </p><p>• Lead deep architectural discussions and design exercises to create world-class solutions built on AWS, Azure or GCP while ensuring solutions are designed for successful deployment in the cloud. </p><p>• Collaborate with company leadership on best practices, cloud solution approaches and cloud practice expansions. </p><p>• Contribute to all aspects of the project life cycle, including design, development, testing, and support. </p><p>• Work with product owners and C-level executives to build the vision and design a flexible architecture, then work with the team to implement and maintain that vision. </p><p>• Make recommendations to improve operational processes relative to efficiency and effectiveness. </p><p>• Ensure customer success in designing, building and migrating applications, software, and services on cloud platforms. </p><p>• Work with sales teams and C-level executives to formulate and execute a sales strategy to exceed revenue objectives through the adoption of cloud. </p><p>• Obtain customer pain points and market demand to help define compelling services and extend solution offerings. </p><p>• Manage multiple project engagements and priorities autonomously and in parallel. </p>
<p>Our client, an established organization in the Galleria area of Houston, TX, is seeking a seasoned Claims & Payment Processing Manager to lead a high-performing team in a fast-paced, high-risk environment. This is a fantastic opportunity for an innovative leader with a background in claims and payment processing within the insurance or healthcare industries.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Lead and manage a team responsible for end-to-end claims and payment processing, focusing on accuracy, timeliness, and compliance.</p><p>Monitor, analyze, and improve Key Performance Indicators (KPIs) to ensure team and process effectiveness.</p><p>Apply data-driven insights to enhance performance and streamline operations.</p><p>Champion technology-driven automation initiatives to improve efficiency.</p><p>Coach, mentor, and develop team members, fostering independent thinking and encouraging problem-solving.</p><p>Maintain strict confidentiality and uphold company and industry standards.</p><p>Proactively identify risks and implement solutions in a high-risk environment.</p><p><br></p><p>This is a direct hire role paying up to 120K plus benefits and bonus working 100% on-site.</p>
<p>Our growing client is hiring a dynamic leader to serve as a finance and accounting expert responsible for post-acquisition integration, ensuring financial, operational, and compliance readiness across newly acquired entities. This will report to the CFO and will be responsible for the following:</p><p><br></p><ul><li>Identify integration risks and develop mitigation strategies proactively</li><li>Oversee integration activities across multiple projects and functional areas</li><li>Analyze existing financial and planning processes to identify opportunities for optimization</li><li>Support integration kickoff activities and ensure functional leaders understand roles and responsibilities</li><li>Escalate risks and issues requiring senior-level input and propose solutions to ensure timely resolution</li><li>Provide functional leadership in developing and implementing integration processes, tools, and templates</li><li>Define, document, and maintain standardized integration procedures to support compliance and consistency</li><li>Build and maintain strong relationships with executives, functional leaders, and team members to drive alignment</li><li>Lead efforts to identify, document, and communicate opportunities for improvement across processes, technology, and people</li><li>Share information cross-functionally to improve workflows and integration outcomes</li><li>Communicate integration plans and impacts clearly to acquired teams and internal stakeholders</li><li>Ensure effective handoffs to business leaders at the conclusion of the transition period</li><li>Maintain adherence to internal standards and regulatory requirements, including audit and compliance obligations</li></ul><p>For confidential consideration please send your resume to [email protected]</p>
<p>The SAP OTC Lead is a hands-on role that will provide SAP Functional design leadership and direction as a part of the newly formed SAP Center of Excellence (COE) within the Information Technology organization. This position will help lead the functional / solution architecture and design of a newly implemented SAP S4/Hana system in the area of OTC (Order to Cash) . The person in this position is required to work with the business sales, distribution, warranty and operational teams, the AMS (Application Managed Services) team, as well as the other SAP functional leads in the SAP COE to ensure that the functional design and configuration in the areas of VMS, Material Management, Variant Configuration, Sales and Distribution, Order to Cash, Procure to Pay and Plant maintenance align with SAP best practices and documentation compliance and can support the operational requirements of the business. This SAP Functional Lead will be supporting (from an OTC perspective) a new SAP S/4HANA implementation within the automotive industry within a high-volume supply chain operation. The person in this position will proactively work with the AMS partner, business and technical teams to resolve and reduce identified defects and changes required. The SAP Functional Lead should be able to make changes to or guide the efforts to customize existing programs or add new programs to existing platforms. The SAP Functional Lead would also help in the organizational change management around the use of SAP software.</p><p><br></p><p><br></p>
<p>The SAP PTP Lead is a hands-on role that will provide SAP Functional design leadership and direction as a part of the newly formed SAP Center of Excellence (COE) within the Information Technology organization. This position will help lead the functional / solution architecture and design of a newly implemented SAP S4/Hana system in the areas of PTP (Procure to Pay). The person in this position is required to work with the business sales, distribution, warranty and operational teams, the AMS (Application Managed Services) team, as well as the other SAP functional leads in the SAP COE to ensure that the functional design and configuration in the areas of VMS, Material Management, Variant Configuration, Sales and Distribution, Order to Cash, Procure to Pay and Plant maintenance align with SAP best practices and documentation compliance and can support the operational requirements of the business. This SAP Functional Lead will be supporting (from a PTP perspective) a new SAP S/4HANA implementation within the automotive industry within a high-volume supply chain operation. The person in this position will proactively work with the AMS partner, business and technical teams to resolve and reduce identified defects and changes required. The SAP Functional Lead should be able to make changes to or guide the efforts to customize existing programs or add new programs to existing platforms. The SAP Functional Lead would also help in the organizational change management around the use of SAP software.</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Network Architect to design and implement advanced infrastructure solutions tailored to meet organizational needs. This role requires expertise in system architecture, cloud-based platforms, and secure network operations to support business-critical applications. Join our team in The Woodlands, Texas, where you will help shape and optimize the backbone of our technology systems.<br><br>Responsibilities:<br>• Develop and implement robust network architectures that align with business objectives.<br>• Collaborate with stakeholders to identify and integrate solutions for identity and access management (IAM).<br>• Design and oversee API development processes to ensure seamless system interoperability.<br>• Lead efforts in configuring and managing Amazon EC2 instances for scalable cloud operations.<br>• Optimize application architecture to enhance performance and security across platforms.<br>• Provide technical guidance for Snowflake integration and ensure efficient data warehousing.<br>• Monitor and troubleshoot network performance to maintain high availability and reliability.<br>• Establish and enforce security protocols to safeguard critical systems and data.<br>• Conduct regular evaluations of infrastructure to identify areas for improvement.<br>• Document processes and provide training to ensure effective knowledge transfer.
<p>We are looking for an experienced Paralegal to support litigation efforts for our team in Houston, Texas. In this Contract position, you will play a key role in case preparation, legal research, and document management to ensure efficient handling of litigation matters. This role requires a detail-oriented individual with strong organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive legal research on statutes, case law, regulations, and industry practices related to commercial litigation.</p><p>• Draft and revise legal documents, including pleadings, motions, discovery requests, subpoenas, and correspondence.</p><p>• Manage discovery processes, including document collection, eDiscovery, and organizing electronically stored information.</p><p>• Prepare and organize exhibits for depositions, hearings, and trials, ensuring accuracy and completeness.</p><p>• Gather and analyze information from clients, witnesses, and third parties to support case strategy and preparation.</p><p>• Maintain litigation schedules and track court deadlines to ensure compliance with procedural rules and requirements.</p><p>• Coordinate with clients, expert witnesses, opposing counsel, and court personnel to facilitate case progress.</p><p>• Utilize legal technology platforms and case management systems to maintain organized and efficient case files.</p><p>• Assist with settlement activities by compiling documentation and supporting negotiation efforts.</p>
<p>Cindy Bradley is actively recruiting for this Global Mfg/Oil/Gas company! We are seeking an accomplished <strong>Global Director of Tax</strong> to lead the organization’s worldwide tax function. This role shapes global tax strategy ensures compliance across multiple jurisdictions and serves as a key strategic advisor to executive leadership.</p><p><strong> Global Director of Tax</strong></p><p>We are seeking an accomplished <strong>Global Director of Tax</strong> to lead and elevate our worldwide tax function. This executive‑level role shapes global tax strategy drives compliance across multiple jurisdictions, and serves as a trusted advisor to senior leadership. If you are a strategic thinker with deep global tax expertise, this position offers the opportunity to influence financial outcomes on a global scale.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><strong>🌍 Global Tax Strategy & Advisory</strong></p><ul><li>Lead the organization’s global tax planning strategy, advising on cross‑border transactions, restructurings, expansions, and strategic business initiatives.</li><li>Identify and execute opportunities to optimize global tax positions while ensuring full compliance.</li><li>Drive readiness and implementation for emerging global tax standards, including OECD Pillar Two.</li><li>Partner with Treasury to enhance global cash flow strategies and capital structure efficiency.</li><li>Support M& A activity through tax due diligence, structuring, modeling, and integration planning.</li></ul><p><strong>📊 Global Tax Compliance & Reporting (ASC 740)</strong></p><ul><li>Oversee timely and accurate tax filings across domestic and international jurisdictions.</li><li>Lead preparation and review of global tax provisions, deferred tax assets/liabilities, and year‑end reporting.</li><li>Ensure compliance with U.S. GAAP/ASC 740 and all relevant local statutory reporting requirements.</li></ul><p><strong>⚖️ Transfer Pricing & International Tax</strong></p><ul><li>Manage global transfer pricing policies and documentation (Master File/Local File).</li><li>Optimize U.S. international tax attributes—including GILTI, FDII, Subpart F, and Foreign Tax Credits—to minimize global tax leakage.</li><li>Support the development of tax‑efficient entity structures for international expansion.</li></ul><p><strong>🕵️ Audit Leadership</strong></p><ul><li>Direct federal, state, and international tax audits, ensuring accurate documentation and defensible tax positions.</li><li>Liaise with tax authorities, external auditors, and outside advisors to minimize financial exposure.</li></ul><p><strong>👥 Leadership & Talent Development</strong></p><ul><li>Build, mentor, and lead a high‑performing global tax team capable of supporting complex, multinational operations.</li><li>Translate complex technical tax concepts into clear, actionable insights for executive leadership and cross‑functional teams.</li></ul><p><strong>💡 Digital Transformation & Process Efficiency</strong></p><ul><li>Champion automation and modern tax technology to streamline data management, improve accuracy, and accelerate close cycles.</li><li>Lead initiatives to enhance efficiency by replacing manual processes with scalable, tech‑forward solutions.</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Manager to lead and develop our specialized AR team in Houston, Texas. This position is ideal for someone who excels at streamlining processes, leveraging technology, and ensuring the smooth operation of billing and collection activities. The role involves managing a wide range of accounts receivable functions while providing mentorship and guidance to the team.<br><br>Responsibilities:<br>• Lead and mentor the accounts receivable team, fostering a collaborative and high-performing environment.<br>• Utilize automated tools and scripts to generate invoices with accuracy and efficiency.<br>• Oversee all aspects of accounts receivable, including quarterly billing and ensuring prompt collection of outstanding balances.<br>• Process and post payments from various sources such as checks, bank transfers, and third-party platforms like Stripe.<br>• Handle credit card transactions as necessary to address overdue accounts.<br>• Maintain accurate payment records, segmented by source and client, to ensure data integrity.<br>• Follow up on delinquent accounts, taking actions such as issuing statements or transferring accounts to collections.<br>• Reconcile invoices with data from workflow and proposal management systems on a regular basis.<br>• Address client and account manager inquiries regarding invoices in a timely and precise manner.<br>• Investigate and resolve billing discrepancies or disputes to maintain strong client relationships.
<p>As the Software Engineer, you will be responsible for designing and developing automated solutions and system integrations to optimize our business operations. You will be a key player in gathering requirements from non-technical stakeholders, translating them into technical specifications, and ensuring that the delivered solutions meet their needs. You will be responsible for fostering and maintaining strong relationships with stakeholders, ensuring they have confidence in the technology solutions that support their business processes. Your advanced skills in solution design, AWS, and programming languages will be critical to delivering scalable, reliable, and impactful solutions. </p><p><br></p><p><br></p><p>Automation Development: Design, develop, and oversee the maintenance of automation scripts and tools to streamline and optimize business processes.</p><p>Cloud Integration: Architect and manage integrations between various systems and AWS services, ensuring seamless data flow and system interoperability.</p><p>Solution Design: Architect scalable and reliable integration solutions that align with business requirements and technical constraints.</p><p>Testing & Validation: Oversee and participate in the testing of automation and integration solutions to ensure functionality, reliability, and security.</p><p>Documentation: Maintain detailed documentation of automation processes, integration workflows, and system configurations.</p><p>Continuous Improvement: Lead efforts to identify opportunities for process improvements, proposing and implementing innovative automation solutions across the organization.</p><p>Support & Troubleshooting: Provide high-level support for existing automation and integration solutions, troubleshooting issues, and implementing fixes as necessary.</p><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for an experienced Program Manager to oversee the operations of a university program or department in Houston, Texas. This role involves managing day-to-day activities, supervising staff, and ensuring compliance with regulatory standards. As a Long-term Contract position, this opportunity is ideal for professionals with a background in research oversight, regulatory compliance, or ethics.<br><br>Responsibilities:<br>• Manage daily operations of a university program or department, ensuring efficiency and alignment with organizational goals.<br>• Supervise and provide guidance to staff members, including evaluating performance and coordinating tasks.<br>• Develop and implement procedures for effective program administration.<br>• Monitor program expenditures and ensure adherence to budgetary constraints.<br>• Prepare and review reports, including budgets, activity summaries, and ad hoc analyses as needed.<br>• Coordinate grant-related communications and oversee related processes such as scholarships and funding proposals.<br>• Create and maintain comprehensive documentation, including abstracts, research reports, and procedural manuals.<br>• Ensure compliance with policies, procedures, and conflict of interest regulations.<br>• Collaborate with research faculty, staff, and university offices such as Contracts and Grants, Technology Transfer and Innovation, and Research Integrity and Oversight.<br>• Perform additional duties as assigned to support program success.
<p>The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.</p><p>Responsibilities</p><p>• Provide Tier 3 Technical Support.</p><p>• Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs.</p><p>• Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model.</p><p>• Execute or implement changes and infrastructure requests.</p><p>• Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans.</p><p>• Monitor network performance to identify and resolve issues promptly.</p><p>• Maintain network security by implementing security measures and protocols per the Bank’s standards.</p><p>• Manage network backup and recovery processes to ensure data integrity and availability.</p><p>• Perform regular maintenance and updates on network & telecom systems to ensure optimal performance.</p><p>• Troubleshoot and provide client support for technology and infrastructure issues.</p><p>• Document and update incident technical details into service desk ticketing system.</p><p>• Maintain comprehensive documentation of network configurations, changes, and inventory.</p><p>• Generate regular reports on network performance, security incidents, and usage statistics.</p><p>• Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.</p><p>• Execution of standard operational processes which involve technology and client interfaces.</p><p>• Perform all triage functions</p><p>• Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms</p><p>• Perform hardware replacements</p><p>• Troubleshoot software or configuration related issues</p><p>• Adhere to operating procedures</p><p>• Identify and remediate possible major impacting events within the network</p><p>• Work with vendors across the technology to provide the highest possible uptime rate of network services</p><p>• Quickly identify the layer 1 and 2 connections to an IP address</p><p><br></p><p><br></p>
<p>We are seeking a <strong>hands-on technical manager</strong> to lead and actively contribute to the design, implementation, and operation of enterprise IT infrastructure. This role combines leadership with deep technical expertise, focusing on <strong>data center technologies, networking, virtualization, and cloud platforms</strong> to ensure reliability, performance, and security across hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a <strong>technical lead</strong>, actively configuring, troubleshooting, and optimizing infrastructure systems.</li><li>Manage and participate in the administration of <strong>data center technologies</strong>, including servers, storage, and <strong>VMware virtualization</strong>.</li><li>Design and maintain <strong>enterprise networking solutions</strong>, including <strong>SD-WAN</strong>, network segmentation, and advanced security practices.</li><li>Lead <strong>cloud architecture and migration projects</strong>, with hands-on experience in <strong>Azure</strong> and hybrid cloud environments.</li><li>Implement and manage <strong>Infrastructure as Code (IaC)</strong> and <strong>DevOps practices</strong> for automation and scalability.</li><li>Ensure operational excellence, cybersecurity resilience, and compliance with industry standards.</li><li>Collaborate with cross-functional teams to deliver secure, reliable, and cost-effective technology solutions.</li><li>Mentor and guide team members while remaining actively involved in technical execution.</li></ul><p><br></p>
We are looking for a bilingual Product Operator with expertise in operational logistics to support fuel trading activities in the Latin American market. This role is essential to ensuring the smooth movement and storage of gasoline and distillates, as well as maintaining compliance with customs regulations and managing vessel-related issues. The ideal candidate will thrive in a fast-paced environment, playing a key role in coordinating between traders, terminals, cargo vessels, and customers.<br><br>Responsibilities:<br>• Oversee post-deal operations, ensuring fuel products are transported and stored efficiently in Gulf Coast terminals and cargo vessels.<br>• Coordinate logistics for fuel products, including customs clearance, import/export permitting, and compliance with tariffs.<br>• Act as a liaison between traders, terminals, cargo vessels, and customers across multiple Latin American countries.<br>• Resolve operational challenges such as weather disruptions and regulatory compliance issues.<br>• Manage vessel-related processes, including scheduling, documentation, and troubleshooting.<br>• Conduct reconciliation tasks, including cost entry and verification of operational data.<br>• Ensure adherence to compliance protocols and maintain accurate records of regulatory documentation.<br>• Utilize technology tools, such as Excel and Outlook, to streamline operations and communication.<br>• Provide on-call support for critical issues that may impact the supply chain.<br>• Travel periodically for training and assessments to enhance operational expertise.
<p>We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.</p><p>• Collaborate with technology teams to maintain and improve operations monitoring processes.</p><p>• Communicate effectively with users and management regarding problem resolution and system updates.</p><p>• Create and maintain technical documentation, including application procedures and workflows.</p><p>• Track, route, and resolve problem calls while ensuring proper closure and documentation.</p><p>• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.</p><p>• Support compliance with change management and security policies to maintain system integrity.</p><p>• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.</p><p>• Utilize advanced query creation to support custom and out-of-the-box application configurations.</p>
<p>Our client in Spring, TX is seeking an experienced HR Specialist to join their team! This is an exciting opportunity to contribute to a growing organization with over 900 employees. If you are a tech-savvy HR professional with expertise in managing HR functions at scale and a passion for operational excellence, we encourage you to apply.</p><p><br></p><p>Key Responsibilities:</p><p>Full Cycle Workers’ Compensation Management: Handle all aspects of workers’ comp claims, including conducting thorough investigations and ensuring compliance.</p><p>FMLA Administration: Manage Family and Medical Leave Act processes, ensuring proper documentation and adherence to regulations.</p><p>I-9 and E-Verify Management: Oversee employee eligibility verifications and document compliance.</p><p>New Hire Orientation: Facilitate onboarding processes to integrate employees effectively into the organization.</p><p>Benefits Management: Take on benefits administration responsibilities as the role expands.</p><p><br></p><p>Qualifications:</p><p>Proven experience in all areas listed above (Workers’ Comp, FMLA, I-9/E-Verify, New Hire Orientation).</p><p>Experience managing HR operations for at least 500 FTEs; familiarity with scaling HR processes for over 900 employees is preferred.</p><p>Tech-savviness: Ability to efficiently utilize HR software and systems to streamline processes and improve productivity.</p><p>The role does not include employee relations functions, so candidates should be comfortable specializing in administrative and operational HR tasks.</p><p><br></p><p>Work Arrangement:</p><p>Hybrid schedule: 3 days in office, 2 days remote (located in Spring, TX).</p><p><br></p><p>Compensation:</p><p>Up to $70,000 annually (commensurate with experience).</p>
