2 results for Product Support Specialist in Houston, TX

Benefits Support Analyst

Houston, TX
onsite
Permanent
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-02-20T00:00:00Z

Benefits Specialist

Pasadena, TX
onsite
Contract / Temporary to Hire
34 - 38 USD / Hourly
We are looking for a skilled Sr. Benefits Specialist to join our team in Pasadena, Texas. In this Contract to permanent position, you will play a key role in administering and optimizing employee benefits programs, ensuring smooth operations and compliance across various offerings. Your expertise in benefits coordination and administration will significantly contribute to enhancing employee satisfaction and the overall efficiency of our organization. Responsibilities:• Administer comprehensive benefits programs, including health, dental, vision, life, disability, and voluntary options, ensuring accuracy and compliance.• Manage employee enrollment processes, handle status changes, and resolve claims efficiently.• Maintain updated and accessible benefits resources across internal platforms to support employees.• Oversee retirement plans such as 401(k), including enrollments, loans, withdrawals, and reporting.• Provide guidance and support to employees regarding FMLA and other leave policies.• Collaborate with payroll and HR teams to ensure seamless integration and execution of benefits.• Analyze benefit packages and provide recommendations to optimize offerings.• Verify and monitor employee benefits to ensure eligibility and accuracy.• Utilize ADP Workforce Now to manage benefits administration tasks effectively.• Conduct regular audits and reporting to ensure compliance with regulations and company policies.
2026-03-03T00:00:00Z