We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment.<br><br>Responsibilities:<br>• Address customer inquiries and determine whether the issue falls within the scope of the customer service team.<br>• Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority.<br>• Escalate issues outside of your authority to the appropriate department for resolution.<br>• Keep accurate records of all customer service interactions and inquiries.<br>• Identify trends in customer issues and report them to support root cause analysis and improvements.<br>• Greet visitors at the front desk and monitor building access when applicable.<br>• Assist with administrative tasks like folding and assembling renewal mailings when needed.<br>• Communicate effectively with customers through various channels, including phone, email, and in-person interactions.<br>• Perform additional duties as assigned by your supervisor to support team objectives.
<p>Do you love helping people, crushing challenges, and being the person everyone knows they can count on? Then you’ll fit right in! We’re looking for a Senior Customer Service Representative who brings upbeat energy, strong leadership, and next-level customer support skills.</p><p><br></p><p>What You’ll Be Doing</p><ul><li>Jump in to solve complex customer questions with confidence and a friendly attitude.</li><li>Support our team as a mentor, coach, and go-to problem solver.</li><li>Deliver excellent service through phone, email, chat, or in-person interactions.</li><li>Track and improve processes to create smoother, faster, better customer journeys.</li><li>Collaborate across departments to keep communication strong and solutions flowing.</li><li>Keep accurate records and help support department reporting.</li><li>Stay knowledgeable on products, policies, and updates — you’re the team’s resource!</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Reading, Pennsylvania. In this Contract to permanent role, you will play a vital part in ensuring client satisfaction by managing accounts, addressing inquiries, and resolving issues effectively. This position requires excellent communication skills and attention to detail to maintain positive relationships and accurate records.<br><br>Responsibilities:<br>• Manage client accounts by addressing inquiries, resolving issues, and ensuring their needs are met.<br>• Maintain detailed and accurate records of client interactions, transactions, and communications.<br>• Resolve customer complaints efficiently to ensure satisfaction and escalate complex issues when necessary.<br>• Assist clients with placing orders, tracking shipments, and handling returns or exchanges.<br>• Communicate professionally via email and phone to address customer inquiries and provide updates.<br>• Handle inbound and outbound calls to support customer needs and schedule appointments.<br>• Perform data entry tasks to ensure records are up-to-date and organized.<br>• Utilize Microsoft Word and Excel to prepare reports and maintain account information.<br>• Collaborate with other departments to resolve escalated issues and improve service.<br>• Ensure timely and accurate order entry to support seamless client experiences.
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Love helping people? Enjoy creating positive experiences? We’re looking for an upbeat, friendly, and reliable Part-Time Customer Service Representative to join our Enola team! In this role, you’ll support customers with enthusiasm, answer questions, solve problems, and help create a welcoming experience — all while working in a flexible part-time position perfect for students, parents, or anyone wanting extra hours.</p><p><br></p><p>What You’ll Do</p><ul><li>Greet customers with a warm, positive attitude (your smile matters!)</li><li>Assist with inquiries via phone, email, or in-person communication</li><li>Provide accurate information and help resolve customer concerns</li><li>Process orders, forms, and requests efficiently</li><li>Maintain organized records and enter customer information into systems</li><li>Support the team with light administrative tasks as needed</li><li>Promote a friendly, upbeat, supportive workplace environment</li></ul><p><br></p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>Robert Half is currently working with a client on their search for a Customer Service Lead with excellent communication skills, strong interpersonal skills and a strong sense of urgency. As the Customer Service Lead, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/analyze feedback</p><p>· Assist in developing and improving customer policies and procedures</p><p>· Strategic Planning</p><p>· Monitor workload distribution and ensure adequate coverage</p><p>· Collaborate with other departments on best practices</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for an organized and detail-oriented Service Coordinator to join our team in Birdsboro, Pennsylvania. This position offers an excellent opportunity to manage schedules and coordinate operations, ensuring efficient communication between technicians and customers. The role requires strong multitasking abilities and a commitment to maintaining accurate records and providing exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Schedule and dispatch technicians based on workload and task priority.</p><p>• Facilitate clear communication between customers and technicians to address service needs.</p><p>• Monitor the progress of service jobs and make schedule adjustments as necessary.</p><p>• Track and manage service calls and work orders to ensure timely completion.</p><p>• Handle daily service billing and ensure accuracy in financial records.</p><p>• Maintain detailed logs and documentation for all dispatch and service activities.</p><p>• Perform general administrative tasks, including data entry, filing, and document preparation.</p>
<p>We’re excited to welcome a driven and dynamic Sales Account Representative to a team in Camp Hill, PA! If you love building relationships, thrive in a fast‑paced B2B environment, and enjoy turning opportunities into long‑term partnerships, this is the role for you. You’ll play a key part in growing our client base, supporting existing accounts, and representing our company with confidence and enthusiasm.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Build strong, lasting relationships with clients while ensuring their satisfaction and continued loyalty.</li><li>Drive B2B sales by identifying opportunities and offering solutions that truly meet client needs.</li><li>Respond quickly and professionally to inbound inquiries—your great service sets us apart!</li><li>Work closely with internal teams to align sales strategies and hit shared goals.</li><li>Visit clients onsite and conduct field meetings to strengthen partnerships and understand business needs firsthand.</li><li>Create clear, insightful sales reports and forecasts to track your progress and stay ahead of trends.</li><li>Stay informed on industry news and competitors so you’re always ready to win.</li><li>Negotiate confidently and close deals that support both client success and company growth.</li><li>Provide exceptional follow-up and ongoing support to ensure clients always feel valued.</li></ul>
<p>We are looking for an experienced Accounts Receivable / Collections Specialist to join our client in Red Lion, Pennsylvania. In this role, you will play a critical part in managing financial transactions, ensuring timely payments, and maintaining strong relationships with clients. The position will be fully responsible for the AR/Collections while also supporting the accounting team with payroll, accounts payable and administrative responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage accounts receivable processes to ensure accurate and timely financial records.</p><p>• Conduct commercial collections activities to recover outstanding balances while maintaining strong client relationships.</p><p>• Process cash applications, including verifying and reconciling payments against invoices.</p><p>• Handle billing functions, ensuring invoices are issued promptly and correctly.</p><p>• Monitor account balances and proactively address discrepancies or overdue payments.</p><p>• Collaborate with internal teams to resolve payment disputes and improve collection strategies.</p><p>• Prepare detailed reports on accounts receivable status and collection efforts.</p><p>• Maintain compliance with company policies and applicable financial regulations.</p><p>• Provide exceptional customer service throughout the collections process.</p><p><br></p>
<p>The ideal candidate for this position is a highly collaborative individual with strong leadership, managerial, and relationship-building skills who thrives in fast-paced environments. As a self-starter, this candidate is deeply committed to continuous improvement and operational excellence. The ideal candidate is a creative problem solver who possesses a strong inclination toward leveraging advanced treasury technologies and digital tools to enhance financial operations. This includes advocating for and implementing cutting-edge solutions that streamline processes, improve accuracy, and optimize financial management systems.</p><p><br></p><p>This is a hybrid position based out of our Lancaster headquarters. Specific on-site expectations may vary and will be determined on a case-by-case basis, taking into account the candidate’s home location.</p><p><br></p><p>ESSENTIAL DUTIES & RESPONSIBILITIES</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Manage daily administration of the cash management process which includes daily journal entries, cash analysis, wire transfers, investments, borrowings, and various other cash activities.</p><p>• Monitor and oversee existing bank infrastructure including accounts, services, signatories, while managing all administrative functions such as opening, closing, and maintaining accounts.</p><p>• Create, support, and maintain end-to-end treasury policies, procedures, and internal controls.</p><p>• Review, approve and release electronic disbursements, ACH and wire payments; troubleshoot daily transaction issues as they occur.</p><p>• Own near-term cash flow forecasting and support mid- and long-range cash flow forecasts.</p><p>• Drive continuous improvement initiatives including recommending, evaluating, and implementing new treasury products and services.</p><p>• Cultivate and maintain relationships with banks and other financial institutions.</p><p>• Manage a highly effective team of treasury professionals by providing guidance, training, and performance feedback to ensure the teams effectiveness and professional growth.</p><p>• Oversee merchant accounts and corporate purchasing card programs across all entities.</p><p>• Analyze monthly bank fees including merchant, treasury, borrowing, and legal expenses.</p><p>• Participate in and collaborate across functional silos on strategic initiatives and goals.</p><p>• Support and oversee month end close and reporting responsibilities.</p><p>• Ensure compliance with relevant financial regulations and reporting requirements.</p><p>• Participate in special projects and perform other duties as assigned.</p><p><br></p>
