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5 results for Senior Customer Service Specialist in Hartford, CT

Customer Service Manager

Bristol, CT
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.Key Responsibilities:<ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 3 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong ERP and Microsoft Office skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-04-24T00:00:00Z

Customer Service Representative

Marlborough, CT
onsite
Temporary / Contract
18.14 - 20.163 USD / Hourly
Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul>Preferred Skills<ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul>
2026-04-22T00:00:00Z

Customer Service Representative

Amherst, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when appropriate</li><li>Process orders, update account information, and maintain accurate records</li><li>Provide product, service, or billing information to customers</li><li>Track interactions and document details in internal systems</li><li>Collaborate with internal teams to ensure excellent service and follow-through</li><li>Support additional administrative or customer support tasks as needed</li></ul>
2026-04-28T00:00:00Z

Customer Service/Procurement Specialist

Wallingford, CT
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Customer Service / Procurement SpecialistOur global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.Key Responsibilities:<ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul> Requirements:<ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul> This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.Apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-04-29T00:00:00Z

Customer Service/Office Assistant

Enfield, CT
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Customer Service/ Office Assistant Opportunity We are partnering with a well-established distributor that has been in business for over 50 years and has seen revenues double over the past year, with continued growth projected in the coming years. This company offers strong tenure, stability, and an excellent opportunity to join a growing customer service team. Key Responsibilities:<ul><li>Create orders from incoming requests</li><li>Answer calls and assist customers with order management</li><li>Provide estimates as needed</li><li>Process orders </li><li>Prepare shipping, delivery, and billing paperwork</li><li>Process purchase orders for vendors </li><li>Ad hoc projects within the department- looking for a jack of all trades!</li></ul> Why Apply:<ul><li>Strong company stability and growth</li><li>Good benefits, tenured culture</li><li>Ideal for early birds — hours are typically 7:00 AM to 3:00/4:00 PM range.</li></ul> If interested, please apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-04-24T00:00:00Z