4 results for Help Desk Tier 3 in Greenville, SC

Help Desk Analyst I We are in search of a Help Desk Analyst I to join our team located in Boiling Springs, South Carolina. This role offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be the first line of technical support, providing exceptional customer service while addressing and resolving inquiries related to our specific software applications. Responsibilities • Prioritize and manage incoming support tickets through the ticketing system • Diagnose and troubleshoot issues related to our proprietary software applications • Collaborate with development teams for advanced issue resolution • Ensure clear communication with users, understanding their needs and maintaining positive interactions throughout the support process • Document all troubleshooting steps and resolutions in the ticketing system to maintain accurate support logs • Provide feedback to improve software functionality and recommend process improvements to reduce future incidents • Collaborate with other departments, including IT and operations teams, to address complex software issues and ensure seamless user support.

Database Analyst We are offering a contract to permanent employment opportunity for a Database Analyst located in Greenville, South Carolina. In this role, you will be in charge of database management and optimization to enhance operational efficiency and support business intelligence and reporting. You will be collaborating with various teams to uphold data accuracy and accessibility. Responsibilities:• Execute and develop SQL queries, scripts, and stored procedures to facilitate reporting and analysis.• Partner with business units to ascertain data requirements and reporting necessities.• Maintain and design databases, ensuring the security and integrity of data.• Utilize ETL tools to extract, transform, and load data from diverse sources.• Monitor the performance of the database, troubleshoot issues, and implement optimizations.• Adhere to data governance policies and industry regulations to ensure compliance.• Aid in planning for database migration, backup, and disaster recovery.• Generate and uphold database documentation, including data dictionaries and schema designs.

Technical Triage Support Analyst We are seeking a Technical Triage Support Analyst to join our team. Located in Boiling Springs, South Carolina, this role offers a contract to permanent employment opportunity. As a Technical Triage Support Analyst, you will be the initial contact for our customers, managing inquiries, identifying technical issues, and ensuring efficient escalation of unresolved technical concerns. Responsibilities: • Promptly address incoming support calls, providing a detail oriented and courteous experience for customers • Precisely identify and troubleshoot basic technical issues using standardized processes • Document and escalate unresolved and complex technical issues to specialized support teams, ensuring all relevant information is collected • Deliver a customer-first experience with empathy, patience, and timely follow-ups, maintaining a detail oriented and success driven demeanor • Log customer inquiries, troubleshooting efforts, and resolutions/escalations accurately in the ticketing system for proper tracking and reporting • Collaborate with internal teams to ensure seamless communication and timely resolution of escalated issues • Use your strong customer service skills to manage and prioritize individual tasks effectively in a team-oriented environment • Demonstrate your technical aptitude by understanding and diagnosing customer issues, applying effective solutions or escalating as appropriate.

IT Manager Robert Half is hiring! We are seeking an IT Manager to join our team in Greenville, South Carolina. In this role, you will manage our site assets and servers, and support local IT teams. You will also be involved in implementing policies related to server management and upgrades, as well as contributing to our company plan. Responsibilities:• Oversee daily IT Site Operations to ensure smooth functioning• Implement and enforce policies and procedures related to server management, upgrades and site-related Industry 4.0 initiatives• Manage site assets, servers, switches, and equipment to maintain optimal performance• Lead local site resources, resolving escalated issues and supporting local IT support teams• Provide prompt and courteous attention to end-user questions and concerns• Conduct complex data analysis to inform decision making• Create and distribute instructional documentation for end users and corporate requirements• Actively support Corporate Annual Plan objectives through diligent management of site responsibilities.