We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide accurate information and resolve issues to ensure a positive customer experience.<br>• Manage data entry tasks related to customer interactions and maintain detailed records.<br>• Handle email correspondence to address customer concerns and follow up as needed.<br>• Schedule appointments and coordinate with relevant departments to meet customer needs.<br>• Process orders and ensure timely and accurate entry into the system.<br>• Utilize Microsoft Excel and Word to organize and analyze data.<br>• Maintain a high level of productivity while adhering to established procedures and guidelines.<br>• Collaborate with team members to share insights and improve service quality.<br>• Demonstrate adaptability in managing both inbound and outbound calls as required.
<p>We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in Cleveland, North Carolina. In this Contract to permanent position, you will provide exceptional support to customers, ensuring their needs are met with care and efficiency. This role requires strong communication skills, technical aptitude, and the ability to handle a high volume of interactions while maintaining professionalism. </p><p><br></p><p>This is a PART-TIME position, with the following hours: </p><ul><li>Sunday 12pm-6pm </li><li>M 9am-7pm </li><li>W 9am-7pm </li><li>F 9am-1pm </li></ul><p>Responsibilities:</p><p>• Assist customers in navigating the website and completing necessary steps.</p><p>• Schedule appointments with customers and guide them through the process of placing deposits for puppies.</p><p>• Handle 25-50 calls and texts daily, with increased volume during holidays.</p><p>• Provide clear instructions and support for completing applications without focusing on financial details.</p><p>• Capture and share photos of dogs to enhance customer interactions.</p><p>• Utilize software platforms such as WooCommerce and RingCentral to manage communications effectively.</p><p>• Respond promptly to inquiries, ensuring thorough follow-up and resolution.</p><p>• Work both onsite and remotely, adapting to varying schedules and tasks.</p><p>• Maintain empathy and professionalism in all customer interactions.</p><p>• Multitask effectively to manage multiple priorities and deliver excellent service.</p>
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
