We are looking for a dedicated Line Support Technician to join our team in Haw River, North Carolina. In this role, you will ensure the smooth operation of production-critical systems and applications, providing essential technical support to plant floor users and Tier 1 computer systems. This position is a long-term contract opportunity within the automotive industry, offering a chance to work in a dynamic and evolving environment.<br><br>Responsibilities:<br>• Monitor and maintain Tier 1 production-critical applications and equipment, ensuring stability and swift resolution of issues.<br>• Provide technical support for plant floor client systems, end-user desktop applications, and network setups.<br>• Collaborate with plant floor personnel to understand operational processes and resolve system-related issues effectively.<br>• Assist in the implementation and upgrade of Tier 1 computer systems and related technologies.<br>• Review and respond to alerts from various monitoring systems to ensure seamless operations.<br>• Document and follow established processes to troubleshoot and resolve technical issues.<br>• Manage second and third-level support calls, escalating unresolved matters to the appropriate teams.<br>• Perform hardware troubleshooting for devices including printers, desktop PCs, laptops, and handheld scanners.<br>• Utilize problem ticketing applications to track, prioritize, and resolve support requests.<br>• Adapt to changing technologies and work environments, applying IT best practices and methodologies.
