We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Cary, North Carolina. This Contract to permanent position offers an excellent opportunity to work in a fast-paced environment within the wholesale distribution industry. You will play a vital role in delivering exceptional service to customers while contributing to the success of our team.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues efficiently.<br>• Process and manage product orders with accuracy and attention to detail.<br>• Handle outbound and inbound calls to offer solutions and identify customer needs.<br>• Collaborate with team members to meet performance metrics and achieve sales goals.<br>• Utilize consultative selling techniques to recommend products and services to customers.<br>• Maintain thorough knowledge of company systems and processes to ensure seamless service delivery.<br>• Participate in paid training sessions to enhance skills and knowledge.<br>• Foster a detail-oriented and supportive work environment while adhering to business casual dress code.
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>We are looking for an experienced Software Application Architect to join our dynamic team in one of our North Carolina offices. This is contract-to-hire position that offers an exciting opportunity to develop cutting-edge solutions within the healthcare industry. You will play a key role in advancing healthcare innovation, leveraging modern technologies to create secure, high-performance applications and services.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement complex software architectures, ensuring scalability, security, and performance.</p><p>• Lead the development of web applications, web services, and platform solutions using Java/Linux-based technologies.</p><p>• Collaborate with cross-functional teams to gather and refine requirements, translating them into effective technical solutions.</p><p>• Develop prototypes and proof-of-concepts to explore new technologies and validate design approaches.</p><p>• Establish coding standards and guidelines, ensuring adherence across development teams.</p><p>• Mentor and support team members in adopting new technologies and best practices.</p><p>• Drive innovation by proposing and implementing modern frameworks for container, cloud, and serverless solutions.</p><p>• Manage technical debt, ensuring systems are maintained and optimized for long-term use.</p><p>• Communicate architectural decisions and complex concepts to stakeholders, including executives and business representatives.</p><p>• Oversee multiple projects, coordinating efforts and ensuring timely delivery of high-quality solutions.</p>
