1 result for Customer Service Manager in Greensboro, NC

Durham, NC
onsite
Temporary
20.9 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction. Responsibilities: • Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency. • Provide accurate information and resolve issues to ensure a positive customer experience. • Manage data entry tasks related to customer interactions and maintain detailed records. • Handle email correspondence to address customer concerns and follow up as needed. • Schedule appointments and coordinate with relevant departments to meet customer needs. • Process orders and ensure timely and accurate entry into the system. • Utilize Microsoft Excel and Word to organize and analyze data. • Maintain a high level of productivity while adhering to established procedures and guidelines. • Collaborate with team members to share insights and improve service quality. • Demonstrate adaptability in managing both inbound and outbound calls as required.
2026-02-27T00:00:00Z