<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday or 4 pm - 4 am Wed - Sat.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p><strong>Job Title:</strong> Accounting Manager</p><p><strong>Location:</strong> Chicopee <strong><em>(On-site, 5 days / week with flexibility)</em></strong></p><p><strong>Position Type:</strong> Full-Time / Permanent</p><p><strong>Recruiter Contact:</strong> Abby Harpp – abby.harpp@roberthalf</p><p><strong>Job Reference: </strong>AH0013373636</p><p> </p><p>We’re working with a long-standing energy services organization in Western Massachusetts to add an Accounting Manager to their team. This is a hands-on leadership role overseeing daily operations, managing a small team, and supporting financial reporting— with strong opportunity for long-term growth.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day operations including AP, AR, payroll, and GL management</li><li>Lead month-end close, reconciliations, and preparation/review of financial statements</li><li>Manage budgets, forecasts, and project financial performance analyses</li><li>Oversee internal controls, audits, and cash management processes</li><li>Coordinate external audits and support regulatory and utility compliance reporting</li><li>Administer inventory and material acquisition controls</li><li>Serve as a key finance partner and backup to the Finance Director</li><li>Support ERP implementation and ongoing systems improvements</li></ul>
<p>Our client in Windsor, CT is seeking a skilled Collections Specialist for a contract-to-permanent opportunity. This position requires onsite work, Monday through Friday, 8am–5pm.</p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable and timely collections of outstanding balances</li><li>Conduct regular outbound calls and email communications to clients regarding overdue payments</li><li>Negotiate payment plans and resolve discrepancies</li><li>Maintain accurate records of account activity and collection efforts</li><li>Collaborate with internal teams to address billing issues</li><li>Prepare and distribute reports as needed</li></ul><p><br></p>
We are looking for a motivated Inside Sales Representative to join our team on a contract with the possibility of becoming a permanent position. Based in Amherst, Massachusetts, this role focuses on building strong client relationships while driving revenue through proactive sales strategies. The ideal candidate will excel in outbound communications and social media engagement to achieve measurable business results.<br><br>Responsibilities:<br>• Conduct outbound sales calls to prospective clients to generate new business opportunities.<br>• Develop and implement effective social media campaigns to enhance brand visibility and promote services.<br>• Build and nurture customer relationships to maximize sales and ensure client satisfaction.<br>• Collaborate with marketing teams to align sales strategies with corporate objectives.<br>• Utilize social media platforms to engage with customers and increase lead conversion.<br>• Analyze sales data and trends to identify new opportunities for growth.<br>• Maintain detailed records of customer interactions and sales activities.<br>• Meet or exceed sales targets through proactive outreach and strategic planning.<br>• Stay informed about industry trends and competitor activities to adjust sales strategies accordingly.<br>• Provide regular updates and reports on sales performance to management.
<p>We are looking for an experienced Accounting Manager/Supervisor to join our team in Auburn, Massachusetts. In this role, you will oversee critical accounting functions, ensuring compliance, accuracy, and alignment with organizational goals. You will also collaborate closely with upper management to deliver tailored financial statements and report analysis.</p><p><br></p><p>For immediate consideration contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and provide guidance to junior staff, ensuring team goals and deliverables are met effectively.</p><p>• Collaborate with account managers to address their unique accounting and financial reporting needs.</p><p>• Manage accounts payable and receivable functions, including reviewing audit workpapers and ensuring accurate transaction processing.</p><p>• Oversee accounts receivable activities, ensuring proper documentation, compliance, posting, and timely reporting.</p><p>• Prepare and review journal entries and account reconciliations to ensure financial records are accurate and compliant.</p><p>• Conduct variance analysis on the general ledger and address discrepancies to maintain accurate financial reporting.</p><p>• Analyze and manage profit and loss statements to support the company's financial planning and strategic decisions.</p><p>• Review and post payroll journal entries, ensuring compliance and accurate reconciliations.</p><p>• Leverage prior audit experience to oversee internal and external audit processes, ensuring adherence to financial standards.</p>
<p>We are looking for a dedicated Employee Relations Manager to join our client's team on a long-term contract basis. This position is based in Harvard, Massachusetts, and offers an exciting opportunity to lead initiatives that strengthen employee engagement, skill development, and workplace harmony. The role involves designing and implementing impactful learning and development programs, fostering a collaborative environment, and ensuring consistent practices across multiple locations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Partner with the Global Director of L& D and global HR teams to scale learning culture initiatives after successful pilot programs.</li><li>Enable all front-line managers to embed skills matrices and visible on-the-job (OTJ) training plans within their teams.</li><li>Identify, develop, and oversee stretch assignments and rotational programs; ensure completion and reporting of deployed programs.</li><li>Design and implement a blended development program for front-line managers, utilizing LinkedIn Learning courses, live workshops, and custom toolkits.</li><li>Upskill and certify a pool of internal managers to serve as facilitators and peer leaders for training and workshops.</li><li>Organize and manage a manager development forum, fostering a collaborative environment for managers to learn from peers and share best practices.</li><li>Establish success factors, KPIs, and measurement frameworks, regularly reporting outcome metrics for all manager development initiatives.</li><li>Provide ongoing guidance to local L& D team members to embed programs and practices consistently across site locations.</li><li>Stay current with industry trends in learning, leadership, and talent development; integrate new approaches and technologies as appropriate.</li><li><strong>Travel Requirement:</strong> Regular travel is required to our Philadelphia, Pennsylvania and Massachusetts locations to support the rollout and embedding of L& D programs.</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor’s degree in Human Resources, Organizational Development, Education, or related field; Master’s degree preferred.</li><li>Proven experience in learning & development, instructional design, or talent management (typically 4+ years).</li><li>Practical knowledge of designing blended learning solutions, including digital courses and facilitated sessions.</li><li>Strong project management skills; ability to oversee multiple initiatives, stakeholders, and locations.</li><li>Excellent facilitation and communication skills; experience developing peer-led or manager-led training is highly desirable.</li><li>Ability to build positive relationships across functions and inspire continuous learning.</li><li>Familiarity with measurement tools and reporting for L& D impact.</li><li>Experience supporting global, multi-site teams a plus.</li><li><strong>Ability and willingness to travel regularly to Philadelphia and Massachusetts locations as part of essential job duties.</strong></li><li><strong>This is a contract position, scheduled for 24–32 hours per week.</strong></li></ul><p><br></p>
<p><strong><u>Payroll/Time & Attendance Coordinator</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u> </p><p><br></p><p>Robert Half has a valued client in the greater Springfield area in their search of a <strong><u>Payroll/Time & Attendance Coordinator</u></strong> to join their HR Department. Ideal candidates will have experience with timecards, time and attendance software, and payroll/HRIS systems. </p><p><br></p><p><em><u>Responsibilities:</u></em></p><p>• Process payroll accurately and on schedule using ADP systems, ensuring compliance with company policies.</p><p>• Review and approve submitted timesheets to ensure proper documentation and adherence to guidelines.</p><p>• Track employee attendance records and generate comprehensive attendance reports.</p><p>• Collaborate with team members to resolve payroll discrepancies and address employee inquiries.</p><p>• Maintain up-to-date records for payroll and attendance, ensuring accuracy and confidentiality.</p><p>• Assist in preparing payroll-related reports for management and audits.</p><p>• Contribute to improving payroll processes by identifying inefficiencies and proposing solutions.</p><p>• Ensure compliance with federal, state, and local regulations related to payroll and employee compensation.</p><p>• Support the payroll function within a manufacturing environment, adapting practices to industry-specific needs.</p><p><br></p><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to<u> Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p>
<p>We are looking for a skilled Bookkeeper & Office Administrator to join our team in Shirley, Massachusetts. In this role, you will be responsible for managing financial operations, handling administrative tasks, and supporting project coordination. The ideal candidate will possess strong organizational skills and have experience in bookkeeping, billing, and office management.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable processes, including preparing invoices, reconciling billing data, and tracking retainage for construction projects.</p><p>• Review and process monthly client invoices while ensuring all job-related entries are accurate and approved.</p><p>• Facilitate communication and coordination between project managers, field teams, and administrative staff to ensure timely and accurate documentation.</p><p>• Assist with maintaining the chart of accounts and support the preparation of monthly financial statements and internal reports.</p><p>• Oversee day-to-day office administration tasks, such as data entry, filing, and general organizational support.</p><p>• Send account statements and make collection calls as needed to ensure timely payments.</p><p>• Coordinate project-related paperwork, invoices, and supporting documents to ensure accuracy and completeness.</p><p>• Provide operational support to streamline workflows and enhance collaboration among team members.</p><p>• Utilize construction-specific billing systems to ensure compliance with industry practices and standards.</p><p>• Support the Controller with financial operations and reporting initiatives.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly 508-205-2127, Eric Lebow</u></em></strong></p>
We are looking for a highly skilled Plant Accounting Manager to oversee financial operations within a manufacturing environment in East Granby, Connecticut. This role requires a detail-oriented individual with a strong understanding of accounting principles and the ability to manage various financial processes effectively. The ideal candidate will play a key role in ensuring the accuracy of financial records and compliance with auditing standards.<br><br>Responsibilities:<br>• Manage and oversee month-end closing procedures to ensure timely and accurate reporting.<br>• Maintain and reconcile general ledger accounts, ensuring all transactions are properly recorded.<br>• Prepare and analyze financial statements, identifying discrepancies and implementing corrective actions.<br>• Coordinate and support financial audits, ensuring compliance with regulatory and industry standards.<br>• Review, approve, and post journal entries to maintain accurate financial data.<br>• Conduct regular account reconciliations to identify and resolve any variances.<br>• Collaborate with cross-functional teams to improve financial processes and efficiency.<br>• Provide insights and recommendations for financial forecasting and budgeting.<br>• Ensure compliance with company policies and procedures related to financial operations.
<p>We are looking for a Quantitative Analytics Manager to lead strategic initiatives in credit risk analysis and financial modeling. This role focuses on developing solutions to assess risk, optimize lending portfolios, and enhance organizational decision-making. Based in Hartford County, CT, this position requires expertise in data analytics and strong leadership capabilities.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement advanced credit risk models to support financial decision-making.</p><p>• Oversee stress testing processes to evaluate the resilience of lending portfolios.</p><p>• Manage loan loss allowance calculations and reporting to ensure compliance with regulatory standards.</p><p>• Collaborate with cross-functional teams to streamline analytics and improve data-driven strategies.</p><p>• Utilize tools like Databricks and GitHub for efficient coding and data management.</p><p>• Lead the development of innovative solutions for credit risk assessment and monitoring.</p><p>• Provide guidance and mentorship to the analytics team, encouraging growth and attention to detail.</p><p>• Ensure the accuracy and reliability of financial data used in risk evaluations.</p><p>• Stay updated on industry trends and integrate best practices into organizational processes.</p>
<p>Are you a detail-oriented, highly organized professional looking to launch or further your career in Human Resources? Our client, a dynamic and growing organization, is seeking an HR Assistant to support their busy HR department. This is an excellent opportunity for someone passionate about people operations and eager to make an impact in a collaborative, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to the HR team, including scheduling interviews, managing employee records, and maintaining HR databases</li><li>Assist with the onboarding and offboarding process, preparing documentation, and coordinating orientation sessions</li><li>Respond to employee requests and questions, escalating issues where necessary</li><li>Support HR compliance efforts by ensuring all files and paperwork are accurate and up to date</li><li>Help coordinate employee engagement activities, training sessions, and company events</li><li>Conduct initial screening of resumes for open positions and assist with recruitment processes</li><li>Maintain confidentiality regarding sensitive employee and company information</li><li>Assist with benefits administration, timesheet collection, and payroll processing as needed</li></ul><p><strong>Requirements:</strong></p><ul><li>1+ year of experience in an administrative, HR, or office support role preferred</li><li>Associate degree or higher in HR, Business Administration, or a related field (or equivalent experience)</li><li>Familiarity with HR processes, procedures, and best practices</li><li>Strong organizational and multitasking skills, with sharp attention to detail</li><li>Excellent verbal/written communication and interpersonal abilities</li><li>Ability to work independently as well as collaboratively within a team environment</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and aptitude for learning HR Information Systems (HRIS)</li></ul><p><strong>Why Join Our Client’s Team?</strong></p><ul><li>Opportunity to gain hands-on HR experience across multiple functions</li><li>Work with a supportive and knowledgeable team invested in your development</li><li>Gain exposure to recruiting, onboarding, benefits, compliance, and employee relations</li></ul><p><br></p>
<p>Our client is seeking an experienced <strong>Payroll Coordinator</strong> to join their team and play a key role in ensuring accurate and timely payroll processing. This position is responsible for managing high-volume payroll, processing upwards of 1,000 employees weekly, and handling both hourly and salaried payroll. The Payroll Coordinator will process timesheets through an automated time collection system (with more manual involvement than ADP), prepare tax files for submission to a third-party filing service, and assist with year-end reporting, including W-2 processing. Additional responsibilities include maintaining employee records related to payroll and employer contributions, resolving discrepancies, and supporting statutory tax reporting.</p><p><br></p><p><strong>For immediate consideration please call Allison Brown at 508.205.2121</strong></p><p><br></p><p>The ideal candidate will bring <strong>3+ years of payroll experience</strong>, with a strong background in high-volume payroll processes. Experience with payroll tax and union payroll is highly desirable, and familiarity with Deltek Costpoint is a significant plus. We are seeking someone who is adaptable, detail-oriented, and comfortable working with multiple payroll systems rather than relying on just one.</p><p>If you’re a payroll professional with a proven track record of accuracy and efficiency in fast-paced environments, this is an excellent opportunity to contribute your expertise to a dynamic organization.</p>
<p><strong>Controller | Greater Hartford Area </strong></p><p><strong>Position Type:</strong> Full Time/Permanent Position</p><p><strong>Recruiter Contact</strong>: Sal Fiorillo - Sal.Fiorillo@Roberthalf</p><p><strong>Reference</strong>: SF0013372778</p><p><br></p><p>A well-established, mission-driven organization is hiring a <strong>Controller</strong> to lead accounting operations and partner closely with executive leadership. This is a <strong>high-impact role with tons of growth potential! </strong></p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Own all accounting operations (GL, AP, AR, payroll, month-end close)</li><li>Prepare and present financial statements; support budgeting and forecasting</li><li>Maintain strong internal controls and GAAP compliance</li><li>Manage audits and compliance for government-funded programs</li><li>Manage the annual audit process, including coordination with external auditors and review of audited financial statements and IRS Form 990.</li><li>Supervise and mentor a small accounting team</li><li>Partner with the CFO and present financials to leadership/Board</li><li>Support an upcoming ERP system conversion</li></ul><p><strong>Requirements:</strong></p><ul><li>BS Degree in Accounting, Finance or related. </li><li>Hands-on Controller experience </li><li>Non-profit experience is preferred </li><li>Experience with government-funded, contract-based, or regulated environments</li></ul><p><strong>Why This Role:</strong></p><ul><li>Growth potential to CFO! </li><li>Exceptionally stable, grant-funded organization</li><li>Mission-driven work with real impact</li></ul><p>If you meet the minimum requirements and want to learn more about this opportunity, please email your resume to the email listed above and reference SF0013372778.</p><p>All inquiries are confidential. Please note at Robert Half we never present your background to a client company without your permission.</p>
<p>We are looking for a detail-oriented Human Resources (HR) Assistant to join our client's team on a contract basis in Amherst, Massachusetts. In this role, you will support essential HR functions, including onboarding, employee relations, and maintaining HR information systems. This is an excellent opportunity for professionals passionate about fostering positive workplace experiences and ensuring smooth HR operations.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new hires, ensuring all documentation and procedures are completed accurately.</p><p>• Maintain and update HR information systems to ensure data integrity and compliance.</p><p>• Provide support for employee relations initiatives by addressing inquiries and assisting with resolution.</p><p>• Conduct background checks and verify employment credentials for prospective employees.</p><p>• Assist in the administration of HR policies and procedures to ensure consistent application across the organization.</p><p>• Collaborate with team members to enhance HR processes and workflows.</p><p>• Prepare reports and analyze HR data to support decision-making and strategy development.</p><p>• Respond to employee questions regarding HR policies, benefits, and resources.</p><p>• Support the coordination of training and development programs.</p><p>• Ensure compliance with employment laws and regulations throughout all HR activities.</p>
<p>Our client is seeking a highly organized and proactive Executive Assistant to support their leadership team. The ideal candidate will excel in managing complex schedules, coordinating meetings and events, handling confidential information, and ensuring smooth daily operations in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide executive-level administrative support, including calendar management, travel arrangements, and correspondence.</li><li>Prepare reports, presentations, and other documents.</li><li>Facilitate communication between executives and internal/external stakeholders.</li><li>Manage and prioritize incoming requests, ensuring timely follow-up and completion.</li><li>Organize meetings, take minutes, and track action items.</li><li>Support project coordination and assist with operational tasks as needed.</li></ul><p>Qualifications:</p><ul><li>Proven experience as an executive assistant or similar role.</li><li>Strong organizational and time management skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proficiency in Microsoft Office Suite and other business software.</li><li>Ability to work independently and handle multiple priorities.</li><li>High degree of professionalism and discretion.</li></ul><p><br></p>
