3 results for Product Support Specialist in Grand Rapids, MI

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary
21.85 - 25.30 USD / Hourly
We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users. Responsibilities: • Diagnose and address basic IT issues to minimize downtime and ensure smooth operations. • Prepare and configure PCs and laptops through imaging and setup processes. • Set up and maintain workstations, ensuring proper functionality and accessibility. • Install and connect printers and other hardware devices to the network. • Perform routine troubleshooting for hardware, software, and connectivity issues. • Conduct hardware upgrades and installations to meet evolving user needs. • Provide technical support for software installations and resolve application-related problems. • Assist in maintaining a data center environment, ensuring optimal system performance. • Deliver desktop support by addressing user concerns and resolving technical issues. • Collaborate with team members to enhance IT service delivery and improve system reliability.
2026-02-11T21:44:05Z

Sales Associate/ Marketing Specialist

Kentwood, MI
onsite
Permanent
50000.00 - 55000.00 USD / Yearly
We are looking for a highly motivated Sales Associate/Marketing Specialist to join our team in Kentwood, Michigan. In this role, you will support sales operations and contribute to marketing initiatives designed to drive growth within the food and food processing industry. The ideal candidate thrives in a collaborative environment and is skilled at managing client relationships while executing marketing strategies. Responsibilities: • Provide comprehensive support to sales representatives, including managing customer inquiries, processing orders, and delivering product information. • Prepare compelling sales presentations, proposals, and quotations in coordination with the sales team. • Maintain accurate client databases and sales records to streamline operations and ensure efficiency. • Organize and coordinate logistics for trade shows, industry events, and client meetings. • Collaborate with marketing management to develop and implement promotional campaigns targeting food manufacturers and distributors. • Create and optimize marketing materials such as brochures, newsletters, and social media posts tailored to the B2B food ingredients sector. • Conduct market research to identify emerging trends, opportunities, and potential clients within the industry. • Monitor and analyze marketing campaign performance, delivering insights to improve engagement and conversion rates. • Liaise with internal teams, including production, quality, and R& D, to ensure accurate product messaging and timely client support.
2026-03-06T14:28:41Z

Account Manager

Norton Shores, MI
onsite
Contract / Temporary to Hire
20.00 - 24.00 USD / Hourly
Customer Service Representative – On-Site Are you ready to move beyond answering phones and take an active role in powering industry innovation? With our client, you’ll join a fast-growing global company and directly support world-class customers—guiding them through custom-engineered solutions that matter.As a Customer Service Representative, you’ll be the key conduit between our clients and our talented teams, ensuring precision service, clear communication, and industry-leading support at every stage. If you’re detail-driven, self-motivated, and thrive in a high-growth environment, we want to hear from you.Position Overview Reporting to the Customer Service Manager, this on-site role is central to our customer experience and internal communications. You’ll directly impact customer satisfaction and operational excellence.Key Responsibilities:<ul><li>Act as both the first point of contact and primary solution-provider for customer inquiries, including order status, shipping updates, and expediting requests.</li><li>Respond to RFQs by coordinating with production to confirm pricing and lead times; prepare and deliver formal quotes per company procedures.</li><li>Accurately process new customer accounts, incoming orders, order changes, and acknowledgments; maintain updated customer database records.</li><li>Document all interactions, inquiries, and transactions with attention to accuracy and compliance.</li><li>Proactively communicate with customers and internal stakeholders to provide timely updates on lead times, delivery, and order progress.</li><li>Problem-solve issues by collaborating cross-functionally with production, sales, and finance teams; oversee RMA and credit dispute processes.</li><li>Organize digital files and generate reports using Microsoft 365, QuickBooks, and other business systems.</li><li>Continuously support process improvement and assist with additional duties as assigned.</li></ul>Schedules Available:<ul><li>8:00 AM – 5:00 PM EST</li><li>10:00 AM – 7:00 PM EST</li></ul>
2026-02-20T20:18:46Z