We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
We are looking for a highly skilled Senior Financial Analyst with a strong background in manufacturing to join our team on a long-term contract basis. In this role, you will play a pivotal part in driving financial accuracy, delivering insightful analytics, and supporting strategic decision-making processes. This position offers an exciting opportunity to collaborate across departments and contribute to the financial success of a dynamic organization in the paper/packaging industry.<br><br>Responsibilities:<br>• Oversee month-end and quarter-end close activities, ensuring all financial processes are completed accurately and on time.<br>• Prepare and analyze financial statements, reconciliations, journal entries, and accruals to support reporting objectives.<br>• Conduct detailed Price/Volume/Mix analysis to uncover revenue drivers and identify margin improvement opportunities.<br>• Collaborate with operations, supply chain, and commercial teams to interpret financial results and variances.<br>• Develop and refine management reporting tools, dashboards, and key performance indicators (KPIs).<br>• Lead budgeting, forecasting, and variance analysis efforts to provide actionable insights.<br>• Deliver comprehensive financial analyses to inform operational and strategic decisions.<br>• Identify and implement process enhancements to improve financial reporting and workflow efficiency.<br>• Support inventory accounting and manufacturing variance analysis to ensure accurate financial representation.
We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users.<br><br>Responsibilities:<br>• Diagnose and address basic IT issues to minimize downtime and ensure smooth operations.<br>• Prepare and configure PCs and laptops through imaging and setup processes.<br>• Set up and maintain workstations, ensuring proper functionality and accessibility.<br>• Install and connect printers and other hardware devices to the network.<br>• Perform routine troubleshooting for hardware, software, and connectivity issues.<br>• Conduct hardware upgrades and installations to meet evolving user needs.<br>• Provide technical support for software installations and resolve application-related problems.<br>• Assist in maintaining a data center environment, ensuring optimal system performance.<br>• Deliver desktop support by addressing user concerns and resolving technical issues.<br>• Collaborate with team members to enhance IT service delivery and improve system reliability.
We are looking for a skilled ERP/CRM Developer to join our team in Kalamazoo, Michigan. In this role, you will be responsible for managing and enhancing our Infor CloudSuite Industrial (CSI) system, ensuring technical solutions align with business objectives. Collaboration with cross-functional teams will be critical to deliver effective system configurations, integrations, and support services.<br><br>Responsibilities:<br>• Design and implement technical solutions within the Infor CloudSuite Industrial (CSI) system to meet business objectives.<br>• Analyze and interpret business requirements to ensure solutions address functionality, performance, and security needs.<br>• Configure, develop, and test system features, including integrations, reporting, and data synchronization.<br>• Provide Tier 3 support for deployed solutions and troubleshoot complex system issues to maintain optimal operations.<br>• Develop and maintain system documentation, user guides, and training materials for team members.<br>• Monitor system performance and implement regular updates, patches, and optimizations.<br>• Identify opportunities for process improvements and system enhancements to increase efficiency.<br>• Collaborate with functional leads, project managers, and technical teams to ensure seamless solution delivery.<br>• Travel to company sites as needed to support system implementations and maintenance.
