We are seeking a diligent Receptionist to join our team in the Construction/Contractor industry, located in Grand Rapids, Michigan. This role offers a short term contract employment opportunity where you will be tasked with managing customer interactions, maintaining detailed records, and ensuring efficient communication within a busy office environment.
Responsibilities:
• Efficiently handling customer inquiries and requests.
• Managing the multi-line phone system and answering incoming calls in a detail oriented manner.
• Welcoming guests and facilitating customer meetings seamlessly.
• Performing light administrative duties to support smooth office operations.
• Transferring calls to appropriate departments and personnel.
• Taking and relaying messages to the concerned individuals in an efficient manner.
• Resolving customer complaints and issues to ensure superior customer service.
• Assisting customers in a detail oriented and courteous manner.
• Keeping an organized and updated record of customer interactions.
• Effectively multitasking in a high-volume call center environment.
• Prior experience in a part-time receptionist role or similar is preferred
• Proficiency in receptionist duties including managing appointments and maintaining a tidy front desk
• Capable of promptly answering inbound calls in a detail-oriented manner
• Ability to handle inquiries from clients, staff, and the public
• Comfortable with managing a multi-line phone system in a fast-paced environment
• Skill to answer and direct calls to appropriate staff members in a detail-oriented manner
• Familiarity with telephone answering system and other office equipment
• Excellent capability to assist customers, providing information and directing them as needed
• Experience in a call center customer service role, managing high call volumes
• Comfortable coordinating customer meetings and ensuring all necessary materials are prepared
• Ability to resolve customer complaints in an efficient and detail-oriented manner
• Experience in resolving customer issues promptly and effectively
• Proven track record of superior customer service, going above and beyond to ensure customer satisfaction.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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