6 results for Desktop Support Specialist in Fort Worth, TX

Desktop Support

Fort Worth, TX
onsite
Contract / Temporary to Hire
33 - 39 USD / Hourly
The IT Operations Manager oversees the organization’s day‑to‑day technology operations and serves as the primary liaison between staff and external IT service providers. This position ensures reliable performance of IT systems, administrative tools, communication platforms, and ticketing software. The role emphasizes coordination, planning, data oversight, and user support with knowledge of technical infrastructure work. POSITION: IT OPERATIONS MANAGERLOCATION: FORT WORTH, TEXASDURATION: 3-6 MONTH CONTRACT TO PERMANENTSALARY: $75-$80K Responsibilities<ul><li>Oversee communications, requests, and issue resolution with the managed IT service provider.</li><li>Coordinate with third‑party software vendors for ticketing systems, administrative platforms, and other operational tools.</li><li>Monitor data storage processes, backups, user access controls, and recovery procedures in partnership with external IT vendors.</li><li>Provide staff with basic troubleshooting, onboarding support, and day‑to‑day technology assistance.</li><li>Maintain documentation for systems, workflows, and vendor-supported processes to ensure organizational continuity.</li><li>Support security practices such as password management protocols, privacy requirements, and general system safeguards.</li><li>Assist leadership with technology upgrades, tool evaluations, and budget planning related to IT needs.</li></ul>
2026-02-13T00:00:00Z

End User Support Specialist II

Dallas, TX
onsite
Temporary
27 - 30 USD / Hourly
Robert Half has a client in the Healthcare industry seeking an End User Support Specialist II. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity that will be onsite. <ul><li>Provide deskside support for an organization of over 500 end users within the corporate office</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z

End User Support Specialist II

Haslet, TX
onsite
Temporary
28 - 32 USD / Hourly
Robert Half has a client in the Manufacturing industry seeking an End User Support Specialist II. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity that will be onsite. <ul><li>Provide deskside support for end users on the production line and corporate office </li><li>Troubleshoot Zebra label printers and Zebra handheld devices </li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z

Tier 2 Deskside / Systems Technician

Euless, TX
onsite
Temporary
28 - 33 USD / Hourly
Position Overview We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems. Key ResponsibilitiesDeskside & End‑User Support<ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul>Systems Administration & Operations<ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul>Incident & Service Management<ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul>Hardware, Assets & Deployments<ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul>Operational Readiness & Exercises<ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
2026-02-24T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support. Responsibilities: • Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days. • Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions. • Provide exceptional customer service while balancing the need to address collections in early stages. • Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently. • Support customers with payment issues, connectivity challenges, and account-related concerns. • Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals. • Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs. • Maintain a detail-oriented approach and adhere to business casual dress code while representing the company. • Uphold company standards for customer success and contribute to a positive experience for all clients. • Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
2026-03-04T00:00:00Z

IT Support

Grand Prairie, TX
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
TIER 1 TECHNICAL SUPPORT REPRESENTATIVEThis role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. POSITION: TIER 1 TECHNICAL SUPPORTLOCATION: GRAND PRAIRIE, TXDURATION: 6 MONTH CONTRACT TO PERMANENTRATE: $18-$21/HOUR RESPONSIBILITIES<ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills.</li></ul>
2026-02-13T00:00:00Z