<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>
<p>Robert Half is looking for a motivated Customer Service Representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment.</p><p>• Verify shipping, billing, pricing, and purchase order details to maintain accuracy.</p><p>• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes.</p><p>• Collaborate with sales staff to provide support and address customer needs effectively.</p><p>• Communicate regularly with both internal teams and external customers to resolve inquiries and issues.</p><p>• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions.</p><p>• Address and document customer complaints, ensuring timely resolution.</p><p>• Handle product returns following company procedures to maintain customer satisfaction.</p><p>• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies.</p><p>• Support team members with data entry and order intake, fostering a collaborative work environment.</p>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
