We are looking for a dedicated Customer Service Representative to be based in Federal Way, Washington. The individual will be responsible for a variety of tasks, including high-volume data entry, filing, customer service, and receptionist duties in a customer service and data entry function.
Responsibilities:
• Handle customer service tasks, including responding to inquiries and resolving issues
• Manage high-volume data entry tasks with a focus on accuracy and efficiency
• Perform filing duties, ensuring all records are accurately maintained and up-to-date
• Utilize Microsoft Excel and other Microsoft Office Suites for data management and communication purposes
• Perform receptionist duties, including managing incoming mail and overnight packages
• Handle conventional and FHA loans, ensuring all procedures and regulations are followed
• Operate scanning equipment for document management purposes
• Display excellent written communication skills when interacting with customers and team members
• Manage multiple tasks in a fast-paced environment, demonstrating excellent time management and organizational skills
• Work independently on assigned projects, showcasing the ability to follow through with tasks.
• Must have at least 1 year of experience in a Customer Service Representative role or similar
• Proficiency in high-volume data entry is essential
• Experience with filing and scanning documents is required
• Strong customer service skills, particularly in resolving customer issues and ensuring customer satisfaction
• Proficiency in Microsoft Office Suites, especially Microsoft Excel, is necessary
• Strong written communication skills are required for effective correspondence with customers
• Knowledge and experience with conventional and FHA loans is desirable
• Experience in performing receptionist duties would be advantageous.