We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, Ohio, supporting a non-profit organization. In this role, you will provide Tier 1 technical assistance and customer support, ensuring smooth resolution of basic IT issues. This position is Contract to permanent, offering an excellent opportunity to grow your career in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance.<br>• Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns.<br>• Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications.<br>• Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes.<br>• Assist users with software-related inquiries, offering clear guidance and solutions.<br>• Collaborate with team members to escalate complex issues to higher support tiers when necessary.<br>• Maintain confidentiality while handling sensitive information and adhere to organizational policies.<br>• Stay updated on emerging technologies and internal systems to provide informed support.<br>• Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency.
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of payroll tax compliance, including reporting, reconciliation, and ensuring adherence to federal, state, and local regulations.</p><p>• Conduct research and analysis on changing tax legislation, implementing updates to payroll systems and procedures accordingly.</p><p>• Oversee the calculation and processing of retroactive tax adjustments, including filing amendments such as W-2c forms.</p><p>• Identify opportunities for process improvements and leverage technology to enhance payroll tax efficiency and data management.</p><p>• Collaborate with cross-functional teams to ensure accurate payroll processing and compliance.</p><p>• Ensure timely and accurate submission of all required tax filings, meeting statutory deadlines.</p><p>• Reconcile payroll general ledger accounts and tax liability accounts on a regular basis.</p><p>• Prepare comprehensive documentation to support internal, external, and government audits.</p><p>• Resolve agency tax notices and penalties efficiently and effectively.</p><p>• Verify and distribute year-end tax forms, such as W-2s, in a timely manner.</p>
