We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, Ohio, supporting a non-profit organization. In this role, you will provide Tier 1 technical assistance and customer support, ensuring smooth resolution of basic IT issues. This position is Contract to permanent, offering an excellent opportunity to grow your career in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance.<br>• Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns.<br>• Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications.<br>• Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes.<br>• Assist users with software-related inquiries, offering clear guidance and solutions.<br>• Collaborate with team members to escalate complex issues to higher support tiers when necessary.<br>• Maintain confidentiality while handling sensitive information and adhere to organizational policies.<br>• Stay updated on emerging technologies and internal systems to provide informed support.<br>• Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency.
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
<p>Role Overview</p><p>This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.</p><p> </p><p>Key Responsibilities</p><ul><li>Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including: </li><li>HR Service Delivery (HRSD)</li><li>Employee Relations</li><li>Employee Center</li><li>Journey Management</li><li>Knowledge Management</li><li>HR Integrations</li><li>Lead configuration efforts and continuous improvements across ServiceNow modules</li><li>Develop and maintain ServiceNow reports and dashboards</li><li>Support service requests, defect resolution, and change requests</li><li>Partner with business and technical teams to drive scalable, efficient solutions</li></ul><p><br></p>
<p><strong>Job Overview:</strong></p><p>We are seeking a detail-oriented and technically proficient <strong>Network Port Mapping Analyst</strong> to support our infrastructure project team. This individual will be responsible for auditing, documenting, and verifying the configuration of network devices and their connected end devices, ensuring compliance with the Port Schedule documentation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and interpret Port Schedule documents to understand expected network configurations.</li><li>Document which end-user devices are connected to specific network device interfaces (switch ports).</li><li>Record configured VLANs on network device interfaces.</li><li>Verify that end devices are physically connected to the correct switch ports per the Port Schedule.</li><li>Ensure network device interfaces have the correct VLAN assignments in line with the Port Schedule.</li><li>When required, verify IP addresses and subnet masks on connected end devices.</li><li>Identify and report any misconfigurations, discrepancies, or anomalies to the Project Manager.</li></ul>
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of payroll tax compliance, including reporting, reconciliation, and ensuring adherence to federal, state, and local regulations.</p><p>• Conduct research and analysis on changing tax legislation, implementing updates to payroll systems and procedures accordingly.</p><p>• Oversee the calculation and processing of retroactive tax adjustments, including filing amendments such as W-2c forms.</p><p>• Identify opportunities for process improvements and leverage technology to enhance payroll tax efficiency and data management.</p><p>• Collaborate with cross-functional teams to ensure accurate payroll processing and compliance.</p><p>• Ensure timely and accurate submission of all required tax filings, meeting statutory deadlines.</p><p>• Reconcile payroll general ledger accounts and tax liability accounts on a regular basis.</p><p>• Prepare comprehensive documentation to support internal, external, and government audits.</p><p>• Resolve agency tax notices and penalties efficiently and effectively.</p><p>• Verify and distribute year-end tax forms, such as W-2s, in a timely manner.</p>
