We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, Ohio, supporting a non-profit organization. In this role, you will provide Tier 1 technical assistance and customer support, ensuring smooth resolution of basic IT issues. This position is Contract to permanent, offering an excellent opportunity to grow your career in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance.<br>• Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns.<br>• Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications.<br>• Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes.<br>• Assist users with software-related inquiries, offering clear guidance and solutions.<br>• Collaborate with team members to escalate complex issues to higher support tiers when necessary.<br>• Maintain confidentiality while handling sensitive information and adhere to organizational policies.<br>• Stay updated on emerging technologies and internal systems to provide informed support.<br>• Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency.
We are looking for a skilled Data Analyst / Engineer to join our team in Marysville, Ohio. In this long-term contract position, you will play a vital role in analyzing complex data sets, developing solutions, and ensuring data security and quality. This onsite role requires working four days a week on location, collaborating with cross-functional teams to drive insightful decision-making.<br><br>Responsibilities:<br>• Analyze and interpret complex data sets to uncover meaningful insights and trends.<br>• Design and maintain efficient data pipelines utilizing AWS services such as S3, Redshift, and Lambda.<br>• Collaborate with developers, designers, and business stakeholders to gather requirements and deliver tailored data solutions.<br>• Present findings and recommendations effectively to both technical and non-technical audiences.<br>• Lead data-related projects, ensuring accurate and timely delivery of tasks.<br>• Implement data governance standards and best practices to maintain data integrity and security.<br>• Create and manage data models, dashboards, and reports to visualize performance metrics.<br>• Troubleshoot data issues and provide technical support to resolve challenges.<br>• Stay informed on emerging data technologies to improve processes and outcomes.
<p><strong>Network Security Administrator</strong></p><p><strong>Position Summary</strong></p><p>The Network Security Administrator is responsible for protecting the organization’s network infrastructure through proactive monitoring, configuration, and management of next‑generation firewalls and related security technologies. This role focuses heavily on <strong>NGFW </strong>Next-Generation Firewalls, ensuring secure and reliable connectivity across enterprise environments. The specialist will be a key contributor to incident response, threat mitigation, and continuous improvement of security controls.</p><p><br></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Firewall & Network Security Administration</strong></p><ul><li>Configure, manage, and maintain <strong>Next‑Generation Firewalls (NGFW)</strong>, including policies, objects, NAT rules, App‑ID, User‑ID, threat prevention profiles, and Remote access VPN, ACL’s, IDS/IPS policies.</li><li>Perform regular firewall rule reviews, cleanup, and optimization to improve performance and reduce risk.</li></ul><p><strong>Security Operations & Monitoring</strong></p><ul><li>Monitor network security alerts, traffic anomalies, and firewall logs using vendor specific tools, SIEM platforms, and packet capture utilities.</li><li>Investigate and remediate network‑based security incidents, coordinating with SOC or incident response teams as necessary.</li><li>Perform security event correlation and escalation following established SOPs.</li></ul><p><strong>Network Infrastructure Support</strong></p><ul><li>Support secure network connectivity across data centers, branch sites, cloud environments, and remote access solutions.</li><li>Troubleshoot layer 2/3 issues related to routing, switching, VPN tunnels, and connectivity impacts to security appliances.</li><li>Assist in deploying secure architectures for new network builds, migrations, and cloud integrations.</li></ul><p><br></p>
<p>Role Overview</p><p>This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.</p><p> </p><p>Key Responsibilities</p><ul><li>Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including: </li><li>HR Service Delivery (HRSD)</li><li>Employee Relations</li><li>Employee Center</li><li>Journey Management</li><li>Knowledge Management</li><li>HR Integrations</li><li>Lead configuration efforts and continuous improvements across ServiceNow modules</li><li>Develop and maintain ServiceNow reports and dashboards</li><li>Support service requests, defect resolution, and change requests</li><li>Partner with business and technical teams to drive scalable, efficient solutions</li></ul><p><br></p>
<p>Our Enterprise Data and Analytics team is growing. We’re looking for a Lead Data Scientist to assist with building and developing our Data Science team and lead us into the next generation of banking. We are reimagining how data is used across the bank to better serve our customers support our communities and make our colleagues lives better. Our goal is to be the best performing Regional Bank in America and we need data and analytics to meet that goal.</p><p>As we advance our data science and analytics capabilities we want a Lead Data Scientist to develop experts in modeling complex business problems and discovering business insights using statistical algorithmic mining and visualization techniques. We are looking for a leader who has a passion for developing others driving change and continuously improving and evolving the application of technologies to meet todays and tomorrow’s challenges.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Prioritizes analytical projects based on business value and technological readiness</p><p>· Performs large-scale experimentation and build data-driven models to answer business questions</p><p>· Conducts research on cutting-edge techniques and tools in machine learning/deep learning/artificial intelligence</p><p>· Evangelizes best practices to analytics and products teams</p><p>· Acts as the go-to resource for machine learning across a range of business needs</p><p>· Owns the entire model development process, from identifying the business requirements, data sourcing, model fitting, presenting results, and production scoring</p><p>· Provides leadership, coaching, and mentoring to team members and develops the team to work with all areas of the organization</p><p>· Works with stakeholders to ensure that business needs are clearly understood and that services meet those needs</p><p>· Anticipates and analyzes trends in technology while assessing the emerging technologies impact(s)</p>
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of payroll tax compliance, including reporting, reconciliation, and ensuring adherence to federal, state, and local regulations.</p><p>• Conduct research and analysis on changing tax legislation, implementing updates to payroll systems and procedures accordingly.</p><p>• Oversee the calculation and processing of retroactive tax adjustments, including filing amendments such as W-2c forms.</p><p>• Identify opportunities for process improvements and leverage technology to enhance payroll tax efficiency and data management.</p><p>• Collaborate with cross-functional teams to ensure accurate payroll processing and compliance.</p><p>• Ensure timely and accurate submission of all required tax filings, meeting statutory deadlines.</p><p>• Reconcile payroll general ledger accounts and tax liability accounts on a regular basis.</p><p>• Prepare comprehensive documentation to support internal, external, and government audits.</p><p>• Resolve agency tax notices and penalties efficiently and effectively.</p><p>• Verify and distribute year-end tax forms, such as W-2s, in a timely manner.</p>
