We are looking for a skilled Technical Business Analyst to join our team on a contract basis in Cleveland, Ohio. In this role, you will collaborate directly with dispatchers, police officers, and supervisors to address critical operational challenges across multiple police districts. This position requires a hands-on approach and the ability to translate real-world public safety workflows into actionable technical solutions.<br><br>Responsibilities:<br>• Collaborate with end users, including dispatchers, officers, and supervisors, to identify and understand operational challenges.<br>• Document and translate user pain points into detailed technical and functional requirements.<br>• Analyze user interactions with Motorola systems and field reporting platforms to uncover inefficiencies.<br>• Investigate and determine the root causes of system and workflow breakdowns.<br>• Partner with leadership to communicate progress, set realistic expectations, and support system adoption and stabilization.<br>• Manage tickets, logs, and documentation for issue tracking and remediation.<br>• Provide real-time feedback to the task force regarding system performance and its impact on users.<br>• Support stabilization efforts by delivering tactical solutions to critical system issues.
