<p>We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for sales teams, ensuring effective communication with customers.</p><p>• Provide backup support to customer service teams and sales staff during out-of-office periods.</p><p>• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.</p><p>• Assist team members in managing workload overflow to maintain consistent service quality.</p><p>• Process invoices for return authorizations in compliance with established guidelines.</p><p>• Coordinate with the Technical Services department to address and resolve customer service-related issues.</p><p>• Monitor inventory levels and delivery schedules to support operational success.</p><p>• Utilize Netsuite CRM to manage customer interactions and track service requests.</p><p>• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.</p>
<p>We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.</p><p><br></p><p>Responsibilities:</p><ul><li><strong>Lead and develop teams</strong>: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability.</li><li><strong>Operational excellence</strong>: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements.</li><li><strong>Customer relationship management</strong>: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution.</li><li><strong>Compliance and documentation</strong>: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation.</li><li><strong>Financial oversight</strong>: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency.</li><li><strong>Maintenance program leadership</strong>: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers.</li></ul><p><br></p>
<p><strong>Summary</strong></p><p>The Low Voltage Service Manager leads a fast-paced service department responsible for installing, maintaining, and troubleshooting low voltage systems including security, access control, CCTV, data cabling, and related technologies.</p><p> </p><p>This role is critical in a hyper-growth environment and requires a leader who thrives in change, maintains composure under pressure, communicates clearly, and leads with accountability and humility. The ideal candidate is hands-on, solution-oriented, and focused on team success—not personal status.</p><p> </p><p><strong>Responsibilities</strong></p><p>Team Leadership & Culture</p><ul><li>Lead, train, and develop service technicians and coordinators in a high-expectation environment</li><li>Set clear standards for professionalism, communication, and accountability</li><li>Provide calm, direct leadership during high-pressure situations and escalations</li><li>Foster a team-first culture where respect, collaboration, and adaptability are non-negotiable</li></ul><p>Service Operations Management</p><ul><li>Schedule and dispatch technicians to meet aggressive service timelines</li><li>Ensure jobs are completed on time, within budget, and to quality standards</li><li>Actively identify operational gaps and coordinate potential implement process improvements</li></ul><p>Customer Relations</p><ul><li>Serve as the escalation point for service issues, maintaining a professional and composed demeanor at all times</li><li>Communicate clearly with customers, technicians, and leadership</li><li>Drive resolution, not excuses</li><li>Support service agreements and long-term customer satisfaction initiatives</li></ul><p>Compliance & Documentation</p><ul><li>Ensure all work complies with local codes</li><li>Maintain accurate service records, reports, and documentation</li><li>Enforce safety standards and company policies consistently</li></ul><p>Financial & Business Oversight</p><ul><li>Monitor labor costs, department budget, and profitability</li><li>Report on metrics and performance indicators to leadership</li><li>Identify opportunities for growth, efficiency, and scalability</li></ul><p><strong>Maintenance Program Development (Critical Function)</strong></p><ul><li>Design and launch preventive maintenance programs for low voltage systems</li><li>Create service agreement offerings, scopes, pricing models, and renewal processes</li><li>Partner with sales and leadership to convert install customers into maintenance clients</li><li>Establish inspection schedules, documentation standards, and reporting templates</li><li>Track recurring revenue, contract performance, and customer retention</li><li>Continuously improving the maintenance model to support long-term scalability</li></ul>
We are looking for an experienced Customer Service Representative to join our team on a contract basis in Clearwater, Florida. In this role, you will play a crucial part in assisting clients with medical payment solutions, ensuring a seamless experience in resolving claims-related issues. This position requires excellent communication skills, attention to detail, and a strong focus on accuracy in a business casual environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls to provide assistance regarding medical claims.<br>• Inform customers about claim denials and guide them through available payment plan options.<br>• Collaborate with clients to create solutions that address outstanding claims.<br>• Maintain detailed and accurate records of client interactions and solutions.<br>• Deliver exceptional customer service to ensure client satisfaction.<br>• Communicate effectively with customers, addressing concerns and resolving issues promptly.<br>• Adhere to company policies and procedures while interacting with clients.<br>• Work collaboratively with internal teams to address customer inquiries.<br>• Participate in onboarding and training processes for continuous improvement.<br>• Demonstrate integrity and empathy in all customer interactions.
<p>We are seeking experienced Control Testing professionals to join our Corporate & Investment Bank (CIB) Markets Operations organization. This role focuses on <strong>SOX and operational control testing</strong>, evaluating the design and effectiveness of controls executed by Operations teams across multiple lines of business within Markets and Payments. <strong>This role is 5 days on site.</strong></p><p><br></p><p>The ideal candidate brings a strong combination of <strong>control testing expertise, operational banking knowledge, and sales & trading product understanding</strong>. This is <strong>not a technical testing role</strong>; rather, it is focused on assessing whether operational controls are designed appropriately, executed effectively, and mitigating risk as intended.</p><p><br></p><p>Senior-level hires may also be responsible for <strong>team oversight, stakeholder management, and governance escalation</strong>.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute and/or oversee <strong>SOX and operational control testing</strong> across Markets and Payments Operations within the CIB</li><li>Assess the <strong>design and operating effectiveness of controls</strong> run by Operations teams across multiple business lines</li><li>Perform testing on controls related to:</li><li>Daily reconciliations and break management</li><li>Fund transfers and payment controls</li><li>NFA and regulatory checks</li><li>Call box controls, queues, dashboards, and monitoring processes</li><li>Design, document, and maintain <strong>testing scripts and procedures</strong> in accordance with the firm’s control framework</li><li>Review written procedures to assess <strong>risk coverage, control intent, and adequacy of mitigation</strong></li><li>Validate that controls are performed within established <strong>SLAs</strong>, including timely escalation of aged breaks and issues</li><li>Partner closely with Operations, Sales & Trading, Risk, and Governance teams to discuss findings and remediation</li><li>Lead walkthroughs, testing discussions, and stakeholder calls with <strong>clear executive presence and communication</strong></li><li>Escalate control deficiencies and themes to governance committees as required</li><li>(Senior/VP level) Manage or mentor junior testers and support team growth initiatives</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a vital role in ensuring a positive experience for clients and guests, supporting the smooth operation of outpatient services. Your ability to provide excellent service and maintain accuracy in administrative tasks will be key to the success of our team.<br><br>Responsibilities:<br>• Serve as the primary point of contact for clients and visitors, warmly greeting them upon arrival.<br>• Accurately check clients in and out, ensuring all necessary information is updated during the process.<br>• Manage appointment scheduling for clients and providers, including confirmation and follow-up calls.<br>• Collect payments, issue receipts, and balance the cash drawer at the end of each shift.<br>• Coordinate with clinical staff to maintain efficient client flow through scheduled services.<br>• Handle distribution of faxes and client satisfaction surveys in alignment with department procedures.<br>• Assist with resolving pending client issues, offering timely and effective follow-up.<br>• Perform opening and closing procedures as assigned, maintaining operational readiness.<br>• Ensure accurate data entry into systems to uphold integrity and quality standards.<br>• Provide support across various administrative functions to enhance team efficiency.
