<p>Job Overview</p><p>This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians.</p><p>In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance.</p><p><br></p><p>Key Responsibilities</p><p>The successful candidate will consistently and independently perform the following duties:</p><ul><li>Monitor and respond to customer support emails</li><li>Review support tickets and initiate the support process</li><li>Coordinate and schedule support visits</li><li>Send appointment reminders via text and email</li><li>Schedule and manage client support appointments</li><li>Update and maintain internal support and scheduling systems</li><li>Coordinate appointments with clients, contractors, and property or house managers</li><li>Provide remote troubleshooting assistance to clients</li><li>Support technicians with remote troubleshooting needs</li><li>Coordinate defective product exchanges with manufacturers and vendors</li><li>Perform remote system programming and maintenance</li></ul><p>Qualifications & Experience</p><ul><li>C<strong>ustomer Support Experience:</strong></li><li> Prior experience handling customer support requests and service-related communications</li><li><strong>Scheduling & Coordination Skills:</strong> Strong ability to manage schedules and coordinate appointments with multiple stakeholders</li><li><strong>Communication Skills:</strong> Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support</li><li><strong>Organizational Skills:</strong> Ability to manage multiple tasks efficiently while maintaining accurate records</li><li><strong>Product Exchange Coordination:</strong> Experience coordinating product replacements or exchanges with vendors and manufacturers</li><li><strong>Technical Troubleshooting Knowledge:</strong> Comfort assisting with remote troubleshooting, system maintenance, and basic programming</li></ul><p><br></p><p>Equal Opportunity Employer</p><p>This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.</p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Madison Heights, Michigan. In this role, you will manage scheduling and registration tasks while providing exceptional support to patients and clinical staff. This is a long-term contract position offering the opportunity to make a meaningful impact in a fast-paced healthcare environment.<br><br>Responsibilities:<br>• Handle a significant volume of incoming calls to coordinate patient scheduling efficiently.<br>• Arrange medical appointments and procedures across multiple facilities, ensuring compliance with clinical guidelines.<br>• Provide clear and accurate responses to patient inquiries, directing them to the appropriate departments.<br>• Communicate regularly with clinical teams to update patient status and coordinate scheduling.<br>• Work collaboratively with medical professionals to enhance scheduling processes and patient access.<br>• Utilize multiple technology systems simultaneously to complete scheduling and registration tasks.<br>• Accurately collect and record demographic, billing, and insurance information from patients or their representatives.<br>• Educate patients about preparation requirements and procedures following established protocols.<br>• Inform patients of anticipated co-pays and deductibles, ensuring transparency regarding payment expectations.<br>• Analyze financial details in registration systems and relay relevant information to patients and the billing office.
We are looking for an Accounts Receivable Specialist to join our team in Southfield, Michigan. This role involves managing premium collections, handling payroll deductions, and providing exceptional customer service to clients in a high-volume environment. The ideal candidate will bring strong organizational skills, technical proficiency, and the ability to communicate effectively with diverse individuals. This is a Contract position offering the opportunity to grow within the company.<br><br>Responsibilities:<br>• Process and reconcile insurance premium payments and payroll deductions accurately and efficiently.<br>• Handle credit card transactions and secure transfers while maintaining compliance with company procedures.<br>• Update vendor portals and maintain detailed records to track payments and premium statuses.<br>• Respond to a high volume of customer inquiries, providing support for payment issues and account updates.<br>• Communicate complex financial information clearly to clients unfamiliar with technical terminology.<br>• Manage sales agent commissions and review travel expense submissions for accuracy.<br>• Ensure timely processing of commission payments and maintain compliance with company policies.<br>• Analyze financial data to identify discrepancies and reconcile accounts effectively.<br>• Maintain organized documentation and records to ensure accuracy and compliance.<br>• Collaborate with internal teams to enhance processes and ensure seamless operations.
We are looking for a detail-oriented Purchasing Agent to join our team on a contract basis in Farmington Hills, Michigan. In this role, you will play a key part in managing procurement activities, maintaining accurate documentation, and ensuring smooth communication between vendors and internal departments. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys contributing to efficient purchasing operations.<br><br>Responsibilities:<br>• Process and issue purchase orders based on approved requisitions to ensure timely procurement.<br>• Monitor deliveries, address discrepancies, and follow up with vendors to resolve issues as needed.<br>• Maintain accurate records of purchasing activities and inventory data.<br>• Collaborate with internal teams to understand procurement needs and provide updates on order statuses.<br>• Review invoices and verify received goods against purchase orders to ensure accuracy.<br>• Conduct vendor research and assist in evaluating suppliers to support procurement decisions.<br>• Prepare regular purchasing reports and maintain organized documentation.<br>• Ensure compliance with established purchasing policies and procedures.<br>• Support inventory control by coordinating with relevant departments.
<p><strong>Confidential Search – Strategic Recruiter / Talent Acquisition Specialist</strong></p><p> Metro Detroit Area | In-Office | Full-Time</p><p>Our client is a growing, privately held professional services organization supporting engineering, manufacturing, and operational environments across multiple industries. Known for its hands-on, results-driven culture, the firm partners closely with clients to improve quality, efficiency, and workforce performance.</p><p>Due to continued growth, the organization is expanding its recruiting capabilities to support both internal hiring initiatives and client-driven workforce needs.</p><p>Why This Opportunity Stands Out</p><p>• Direct visibility to executive leadership, including the Chief Operating Officer</p><p> • Revenue-impacting role aligned with client delivery and growth strategy</p><p> • Blend of internal hiring, contractor recruiting, and client-facing talent support</p><p> • Access to modern recruiting tools and sourcing platforms</p><p> • Opportunity to help shape recruiting metrics, reporting, and process improvement</p><p>Position Overview</p><p>This role serves as a strategic recruiting partner, supporting internal corporate hiring and project-based contractor placements, while also sourcing and presenting talent for client engagements. The recruiter will manage searches across engineering, supply chain, operations, quality, and operational leadership roles.</p><p>The position offers meaningful exposure to executive decision-making, workforce planning, and recruiting analytics.</p><p>Key Responsibilities</p><p><strong>Internal Talent Acquisition</strong></p><p> • Manage full-cycle recruiting for professional and leadership roles</p><p> • Source and place independent contractors for project-based assignments</p><p> • Partner with leadership to understand hiring priorities and workforce planning needs</p><p><strong>Client-Focused Recruiting</strong></p><p> • Source and qualify candidates for engineering, supply chain, operations, and related roles</p><p> • Present vetted candidates to internal stakeholders supporting client engagements</p><p> • Maintain strong pipelines for recurring and forecasted client needs</p><p><strong>Sourcing & Analytics</strong></p><p> • Utilize LinkedIn Recruiter, job boards, and applicant tracking systems</p><p> • Track and report on metrics including time-to-source, candidate presentations, and pipeline activity</p><p> • Provide insights to leadership to improve recruiting effectiveness</p><p><strong>Candidate Experience</strong></p><p> • Deliver a professional, consultative experience to candidates</p><p> • Represent the organization effectively within competitive technical talent markets</p><p>If your experience aligns with the requirements for this position, and you are interested, or have questions, please contact Jeff Sokolowski at 248.365.6131.</p>
<p><strong>Position:</strong> Controller</p><p><strong>Reports To:</strong> Chief Financial Officer (CFO)</p><p><br></p><p><strong>Location:</strong> Detroit, MI</p><p><strong>Minimum Experience:</strong> 8+ years of progressive accounting and finance experience, including at least 3 years in a leadership role</p><p><br></p><p><strong>About the Opportunity</strong></p><p>Our client, a manufacturer of premium, high-end products, is seeking a dynamic and experienced Controller to join their leadership team. This position plays a critical role in overseeing accounting operations, driving process improvements, and ensuring compliance and accuracy across all financial activities. The Controller will report directly to the CFO and partner with leadership across the organization to deliver strategic financial insights that support growth and operational excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Day-to-Day:</strong></p><ul><li>Oversee accounting operations including AP, AR, payroll, and general ledger management.</li><li>Ensure accuracy, compliance, and timeliness of all financial transactions.</li><li>Lead, mentor, and develop a team of accounting professionals across multiple business lines.</li><li>Partner cross-functionally with leadership to deliver financial insights and drive process enhancements.</li></ul><p><strong>Month-End:</strong></p><ul><li>Manage month-end close, including reconciliations and preparation of accurate financial statements.</li><li>Analyze variances and deliver clear commentary to leadership.</li><li>Monitor cash flow and working capital performance.</li></ul><p><strong>Year-End:</strong></p><ul><li>Lead the annual close process and external audit coordination.</li><li>Oversee tax preparation and compliance through third-party providers.</li><li>Support annual budgeting, forecasting, and long-range planning cycles.</li></ul><p>If you have questions or would like more information please call Jeff Sokolowski directly at (248)365-6131. For immediate and confidential please apply today.</p>
<p>We are looking for a dynamic Chief Financial Officer (CFO) to join our team in Troy, Michigan. This role offers a unique opportunity to drive financial strategy, optimize operations, and serve as a critical partner to executive leadership in a growing, relationship-focused organization. The ideal candidate will leverage their expertise to enhance financial performance and scalability, ensuring long-term success through data-driven decision-making and disciplined execution.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary financial advisor to the executive leadership team, providing strategic insights and recommendations.</p><p>• Oversee all accounting operations, ensuring accurate reporting and strong internal controls.</p><p>• Lead the development and implementation of forecasting models, including budgeting and performance analytics.</p><p>• Drive initiatives to improve profitability and optimize margins across the organization.</p><p>• Manage liquidity and capital resources effectively, strengthening relationships with banking and financial institutions.</p><p>• Modernize reporting and analytics systems using tools such as Microsoft Dynamics and Power BI.</p><p>• Prepare comprehensive financial reports and presentations for the board of directors and senior stakeholders.</p><p>• Collaborate with cross-functional teams to align financial strategies with organizational goals.</p><p>• Enhance pricing structures and cost management practices to support sustainable growth.</p><p>• Lead and mentor the finance and accounting teams to foster growth and development.</p><p>For consideration on this confidential search, please call Jeff Sokolowski directly at (248)365-6131.</p>
<p><strong>Workday Finance Product Lead</strong></p><p><strong>Department:</strong> Corporate Finance Systems</p><p> <strong>Confidential Search</strong></p><p> <strong>Location:</strong> Remote (Quarterly travel to Michigan headquarters)</p><p><strong>Role Overview</strong></p><p>Our client, a global leader in its industry, is seeking a Workday Finance Product Lead to serve as the finance-facing owner of its Workday Financial Management platform. This role sits at the intersection of accounting, finance operations, and enterprise systems, with primary responsibility for ensuring Workday supports accurate financial reporting, scalable processes, and strong internal controls across a complex, international organization.</p><p>This position is ideal for a finance professional with deep accounting experience who has led Workday Financials implementations and served as a Workday administrator. The role partners closely with global accounting and finance leadership to translate financial requirements into effective system design and execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the finance product owner for Workday Financial Management, representing accounting and finance priorities across the organization</li><li>Lead and support Workday Financials implementations, enhancements, and ongoing system administration</li><li>Partner with accounting and finance leadership to align Workday functionality with close, reporting, procurement, expense, and project accounting processes</li><li>Develop and maintain a finance-driven roadmap that supports reporting accuracy, operational efficiency, and future growth</li><li>Translate accounting and finance requirements into detailed functional designs and Workday configurations</li><li>Oversee functional delivery of initiatives, ensuring adherence to financial controls, timelines, and quality standards</li><li>Provide guidance on Workday integrations, data flows, and downstream reporting dependencies</li><li>Serve as a key escalation point for system-related accounting issues, driving root-cause analysis and sustainable solutions</li><li>Collaborate with internal teams and external partners to support compliance, audit readiness, and risk management</li><li>Support governance, documentation, and change management related to financial systems</li></ul><p>For immediate and confidential consideration please apply today. If you have questions, or if you would like more information, please call Jeff Sokolowski directly at (248)365-6131.</p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
