<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
We are looking for a skilled Accounts Receivable Specialist to join our team on a contract basis in Wilder, Kentucky. This position will focus on managing accounts receivable tasks while also providing secondary support for accounts payable functions. As part of a dynamic manufacturing environment, you will play a key role in ensuring smooth financial operations during this 3-month assignment.<br><br>Responsibilities:<br>• Process and post customer payments accurately into the accounting system.<br>• Prepare and submit invoices through various customer portals.<br>• Assist with collections on outstanding invoices to ensure timely payments.<br>• Support compliance efforts related to sales tax implementation.<br>• Record and process vendor invoices and purchase orders as needed.<br>• Collaborate with credit card holders to ensure proper expense coding.<br>• Maintain organized and accurate financial records.<br>• Communicate effectively with internal and external stakeholders to resolve payment discrepancies.<br>• Contribute to the overall efficiency of the accounting team by managing workload priorities.
<p>We are looking for a detail oriented Patient Access Specialist to join our team in North Vernon, Indiana. In this role, you will play a key part in ensuring smooth patient registration processes, providing exceptional customer service, and handling administrative tasks efficiently. This is a long-term contract position with opportunities to make a meaningful impact within a healthcare setting.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 9am -5:30pm + Rotating weekends and holidays</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and register patients with professionalism and empathy, ensuring a positive first impression.</li><li>Obtain, validate, and update patient demographic and insurance information, maintaining accurate records.</li><li>Schedule, reschedule, and coordinate patient appointments across multiple providers and service lines.</li><li>Verify insurance benefits; collect and process co-pays, deductibles, and prior authorizations as needed.</li><li>Manage intake forms, admissions, and referrals with attention to detail and regulatory compliance.</li><li>Respond to patient inquiries; resolve access or billing issues with efficiency and tact.</li><li>Collaborate with clinical and non-clinical teams to ensure seamless patient flow and service.</li></ul><p><br></p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and validate submissions with confirmation numbers.</p><p>• Process enrollments and maintain eligibility records efficiently.</p><p>• Generate and analyze reports to support member services operations.</p><p>• Communicate with vendors and representatives to address inquiries and resolve issues.</p><p>• Manage mail distribution and ensure proper scanning and indexing of documents.</p><p>• Respond to inbound calls professionally, addressing member questions and concerns.</p><p>• Coordinate schedules and appointments to meet member needs.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting.</p><p>• Handle email correspondence promptly to support member inquiries.</p><p>• Maintain attention to detail while performing order entry tasks to ensure accuracy.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract to permanent position that offers an excellent opportunity to grow within the organization. The ideal candidate will play a key role in supporting member services processes and ensuring seamless communication with vendors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and verify confirmation numbers for successful submissions.</p><p>• Process member enrollments and maintain eligibility postings in the system.</p><p>• Generate and analyze reports to ensure operational efficiency.</p><p>• Handle inbound calls and provide outstanding customer service to resolve inquiries.</p><p>• Distribute mail and manage scanning and indexing tasks for document organization.</p><p>• Coordinate outreach to vendors and assist representatives as needed.</p><p>• Schedule appointments and maintain organized calendars for team operations.</p><p>• Respond to emails and ensure timely communication with clients and internal teams.</p><p>• Utilize Microsoft Excel and Word for order entry and documentation purposes.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for an experienced Accounting Specialist to join our team in Cincinnati, Ohio. This is a Contract to permanent position within the communications industry, offering an opportunity to contribute to critical financial operations. The ideal candidate will possess strong analytical skills and the ability to manage accounts with precision while maintaining excellent relationships with vendors and customers.<br><br>Responsibilities:<br>• Review and analyze vendor and customer contracts to identify billable events accurately.<br>• Audit and process supplier invoices while ensuring compliance with established guidelines.<br>• Cross-reference information across multiple systems to evaluate and determine billable events.<br>• Investigate and resolve recurring and unique payment discrepancies with discretion and independent judgment.<br>• Research customer accounts to address and resolve accounts receivable issues effectively.<br>• Manage billing disputes by documenting issues and communicating resolutions clearly.<br>• Prepare and issue high volumes of invoices in a timely manner.<br>• Develop and implement procedures to ensure compliance in accounts receivable processes.<br>• Record and reconcile payments, ensuring accuracy in financial transactions.<br>• Negotiate payment arrangements and resolve discrepancies to maintain smooth financial operations.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
We are looking for a dedicated and experienced Bookkeeper Payroll Specialist to join our team in Cincinnati, Ohio. As a key member of our finance department, you will play a vital role in managing payroll processing, construction billing, and full-cycle bookkeeping for our company. This position offers the chance to work in a supportive environment within a family-owned construction business that values accuracy, stability, and collaboration.<br><br>Responsibilities:<br>• Process weekly payroll using Intuit QuickBooks, ensuring compliance with union and prevailing wage requirements.<br>• Handle construction billing tasks, including tracking contracts, managing change orders, processing retainage, and overseeing collections.<br>• Manage accounts payable and receivable functions, ensuring accurate coding and timely processing of transactions.<br>• Prepare for audits by maintaining compliance with regulatory requirements and collaborating with external accounting professionals.<br>• Organize and maintain confidential vendor and customer files with precision and discretion.<br>• Identify opportunities for improving processes and reducing costs within financial operations.<br>• Provide cross-coverage support for related companies, as needed, ensuring seamless financial management.<br>• Assist with maintaining permits, licenses, and registrations related to company operations.
<p>We are looking for an experienced Medical Collections Specialist to join our team in Blue Ash, Ohio. In this role, you will focus on managing outstanding balances for occupational health services and ensuring timely follow-up with clients. This is a long-term contract position offering an excellent opportunity to contribute to the healthcare sector while utilizing your collections expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilize Systoc (web-based EMR) to review accounts and follow up with employer clients regarding outstanding Occupational Health balances.</li><li>Communicate with employer groups to resolve billing issues related to services such as physicals, screenings, and occupational health visits.</li><li>Manage and prioritize significant outstanding accounts receivable, including high-volume balances totaling millions in uncollected revenue.</li><li>Investigate aging balances, identify root causes of non-payment, and implement appropriate collection strategies.</li><li>Escalate delinquent or complex accounts to specialized collections team when necessary for further action.</li><li>Document all collection activity and account updates accurately within the EMR and billing systems.</li><li>Collaborate with internal departments to ensure timely and accurate billing, payment posting, and account resolution.</li><li>Utilize experience with EMR systems (including but not limited to Systoc) to efficiently track and manage accounts; specific EMR experience not required, but general EMR familiarity preferred.</li></ul>
<p>We are seeking an experienced <strong>Director of Accounts Receivable</strong> to lead our AR and Collections operations. This leader will oversee all billing, collections, and cash application functions while driving process improvements, operational efficiency, and strong financial controls. The role plays a key part in sustaining healthy cash flow, maintaining client relationships, and managing a high-performing team.</p><p><br></p><p><strong>Leadership & Team Management</strong></p><ul><li>Direct, coach, and mentor a team of AR and collections specialists.</li><li>Set clear performance expectations and drive accountability.</li></ul><p><strong>Accounts Receivable Oversight</strong></p><ul><li>Oversee all collection efforts and ensure timely follow-up on outstanding invoices.</li><li>Coordinate routine reviews of AR aging with senior management.</li><li>Maintain accurate AR records and ensure data integrity.</li></ul><p><strong>Strategic & Operational Responsibilities</strong></p><ul><li>Develop department initiatives that support organizational goals.</li><li>Implement and refine credit and collection policies and procedures.</li><li>Provide comprehensive reporting and insights to Executive Leadership.</li><li>Participate in weekly cash flow forecasting and contribute to financial planning.</li><li>Build and maintain strong relationships with clients to support successful payment resolution.</li></ul><p><br></p>
