<p>We are looking for a dedicated Customer Service Representative to join our team in Downers Grove, Illinois. In this long-term contract role, you will play a vital part in ensuring clear communication and providing excellent support to our customers. This position offers an opportunity to showcase your ability to listen attentively and deliver accurate solutions.</p><p><br></p><p>Responsibilities:</p><p>• Write and proofread reports on lab results using pre-existing templates</p><p>• Communicate effectively with scientists and other stakeholders to accurately interpret and relay information.</p><p>• Process and manage customer orders with precision, maintaining attention to detail.</p><p>• Handle outbound calls to follow up on inquiries and ensure customer satisfaction.</p><p>• Maintain accurate records of all customer interactions and order entries in the system.</p><p>• Collaborate with team members to address complex issues and achieve resolution efficiently.</p><p>• Uphold company standards by providing courteous and empathetic support to every customer.</p><p>• Troubleshoot customer concerns and provide timely and grammatically correct solutions.</p><p>• Adapt to changing processes and priorities to meet business needs.</p><p>• Contribute to a positive team environment by actively participating in meetings and discussions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This is a Contract to permanent position that offers the opportunity to demonstrate your skills in a dynamic environment. The role focuses on providing excellent support to clients while ensuring smooth communication and problem resolution.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries professionally.<br>• Manage email correspondence to resolve issues and provide information.<br>• Handle data entry tasks accurately to maintain organized records.<br>• Schedule appointments and coordinate with clients as needed.<br>• Process and enter customer orders efficiently to ensure timely delivery.<br>• Collaborate with team members to address customer concerns effectively.<br>• Use Microsoft Excel and Word to create and maintain reports.<br>• Provide support in both inbound and outbound call scenarios.<br>• Deliver exceptional customer service in a call center environment.<br>• Maintain detailed and up-to-date documentation of customer interactions.
<p>We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. In this Contract to permanent role, you will serve as a key point of contact for customers, providing support related to waste management services. The ideal candidate will thrive in a fast-paced environment, handling inquiries with professionalism and ensuring customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to 30–90 inbound customer calls daily regarding waste collection services.</p><p>• Provide detailed information and address concerns to ensure a positive customer experience.</p><p>• Resolve service-related issues promptly and professionally using effective problem-solving skills.</p><p>• Maintain accurate records by documenting all customer interactions.</p><p>• Adapt to a busy and dynamic work environment while managing competing priorities.</p><p>• Collaborate with colleagues and work independently to meet team goals.</p><p>• Communicate clearly and patiently with customers, even in challenging situations.</p><p>• Utilize organizational skills to multitask effectively and maintain efficiency.</p><p>• Uphold a high level of professionalism and customer focus in every interaction.</p><p><br></p><p>The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p><em>The salary range for this position is $70,000-$80,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong><u>Key Responsibilities </u></strong></p><p>Summary Responsible for all aspects of the real estate closing and ensures proper disbursement of funds.</p><p> </p><p><strong>Essential Duties </strong></p><p>● Prepares miscellaneous documents required at closing.</p><p>● Enters closing figures; balances and funds files.</p><p>● Ensures closing package is properly executed.</p><p>● Attends and manages real estate closings.</p><p>● Reviews title commitment and is responsible for collecting title clearance</p><p>● Reviews mortgage payoffs for accuracy and transmits payoff funds.</p><p>● Obtains special assessment letters from each municipality as well as working with local Department of Neighborhood Housing to acquire needed investor/rehab documents.</p><p>● Acts as the liaison between attorneys and lenders at closing.</p><p> </p>
We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services.<br>• Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns.<br>• Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed.<br>• Maintain high-quality service standards by independently handling calls using tools and resources acquired during training.<br>• Accurately document and input data into multiple applications while ensuring compliance with organizational standards.<br>• Provide clear instructions and set expectations for policyholders regarding their policies and services.<br>• Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate.<br>• Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership.<br>• Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage.<br>• Perform additional duties as assigned to support the overall success of the team.
<p>We are looking for a skilled SNF Medicaid Biller to join our team in Lemont, Illinois. This long-term contract position involves handling various aspects of Medicaid billing for skilled nursing facilities, ensuring accuracy in claims submission and payment reconciliation. The ideal candidate will have a strong understanding of Medicaid regulations, excellent attention to detail, and the ability to communicate effectively with multiple stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Accurately prepare and submit Medicaid claims for skilled nursing facility residents within established deadlines.</p><p>• Monitor claim statuses, identify errors or rejections, and take corrective actions to ensure timely resubmission.</p><p>• Analyze aging reports to track outstanding balances and initiate follow-ups on unpaid or incorrectly paid claims.</p><p>• Reconcile payments, adjustments, and patient responsibility amounts to maintain accurate account records.</p><p>• Collaborate with admissions, social services, and finance teams to verify resident eligibility and payer status.</p><p>• Engage with Medicaid representatives and managed care organizations to resolve coverage issues and obtain prior authorizations.</p><p>• Maintain thorough documentation of claim statuses, correspondence, and related records.</p><p>• Ensure compliance with state and federal Medicaid regulations in all billing processes.</p><p>• Address denials by initiating appeals or reconsiderations as necessary.</p><p>• Provide support to facility staff and residents' families regarding billing inquiries.</p><p><br></p><p>The salary range for this position is $25/hr to $30/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a Program Management Supervisor to oversee customer service operations and workflow coordination in Chicago, Illinois. This role demands a proactive leader who can ensure seamless office operations, handle escalated customer concerns, and maintain compliance with regulatory standards. The ideal candidate will be skilled at fostering a positive team environment while delivering exceptional service to clients and stakeholders. This position is 100% on-site, Monday-Friday from 8:30am-5:30pm. The salary range is $68,000-$75,000 plus health, dental and vision insurance, 401K, PTO.</p><p><br></p><p>Responsibilities:</p><p>• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs.</p><p>• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively.</p><p>• Monitor workflow progress, deadlines, and work queues to ensure timely processing and service delivery.</p><p>• Provide guidance and mentorship to staff, encouraging attention to detail and maintaining high performance standards.</p><p>• Ensure compliance with program regulations, policy guidelines, and quality standards.</p><p>• Coordinate with leadership to identify risks, escalate concerns, and uphold accountability to service objectives.</p><p>• Manage front-desk activities, customer flow, and service-area organization to maintain office readiness.</p><p>• Document case details, operational challenges, and escalations accurately and in a timely manner.</p><p>• Support communication and transparency with client representatives and stakeholders, resolving issues as needed.</p>
<p><em>The salary range for this position is $80,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are seeking a Compliance Associate to join our team in Elmhurst, Illinois. This role is pivotal in upholding our firm's adherence to regulations and policies, and will involve the use of various software systems to monitor business activities, maintain records, and aid in communication across departments.</p><p><br></p><p><strong>Job Description:</strong></p><p>• Utilize Sungard Protegent system for monitoring trading activity and real-time alerts.</p><p>• Ensure accurate and up-to-date record keeping for swift response to inquiries or audits.</p><p>• Contribute to the development, review, and upkeep of our Written Supervisory Procedures.</p><p>• Foster a culture of compliance and trading by working closely with senior management.</p><p>• Provide continuous support for registered investment advisors and representatives.</p><p>• Collaborate effectively with all departments, both independently and as part of a team.</p><p>• Review and approve marketing materials, including social media posts, to ensure compliance.</p><p>• Utilize CRM and ERP software systems to manage customer interactions and business resources.</p><p>• Use accounting software systems and perform accounting functions as required.</p><p>• Use communication and auditing skills to administer claims and produce clear reports.</p>
<p><em>The salary range for this position is $80,000-$85,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>We are seeking a Compliance Associate to join our team in Elmhurst, Illinois. This role is pivotal in upholding our firm's adherence to regulations and policies, and will involve the use of various software systems to monitor business activities, maintain records, and aid in communication across departments.</p><p><br></p><p><strong>Job Description:</strong></p><p>• Utilize Sungard Protegent system for monitoring trading activity and real-time alerts.</p><p>• Ensure accurate and up-to-date record keeping for swift response to inquiries or audits.</p><p>• Contribute to the development, review, and upkeep of our Written Supervisory Procedures.</p><p>• Foster a culture of compliance and trading by working closely with senior management.</p><p>• Provide continuous support for registered investment advisors and representatives.</p><p>• Collaborate effectively with all departments, both independently and as part of a team.</p><p>• Review and approve marketing materials, including social media posts, to ensure compliance.</p><p>• Utilize CRM and ERP software systems to manage customer interactions and business resources.</p><p>• Use accounting software systems and perform accounting functions as required.</p><p>• Use communication and auditing skills to administer claims and produce clear reports.</p>
