We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting.<br><br>Responsibilities:<br>• Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues.<br>• Respond promptly to user IT requests, logging and managing them through the ticketing system.<br>• Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices.<br>• Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality.<br>• Order and set up IT equipment for end users, maintaining accurate inventory records.<br>• Create and update technical documentation to assist users and improve IT processes.<br>• Promote cyber security best practices among users, ensuring adherence to company policies.<br>• Provide expertise in warehouse systems, including packing, labeling, and printing equipment.<br>• Collaborate with team members to resolve complex IT issues and improve system performance.<br>• Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed.
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.
<p>We are looking for an experienced IAM Analyst to join our team. In this role, you will focus on developing, implementing, and maintaining identity and access management solutions to safeguard the organization’s digital assets. Collaborating with various teams, you will ensure appropriate access controls and compliance with security standards. This is a long-term contract position, offering a dynamic opportunity to contribute to the organization’s cybersecurity initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage identity and access management solutions to protect organizational data and systems.</p><p>• Collaborate with business and application teams to ensure proper access control measures are in place.</p><p>• Develop and enforce policies, standards, and procedures related to identity management.</p><p>• Conduct audits and walkthroughs to identify process gaps and implement necessary improvements.</p><p>• Monitor compliance with corporate policies, ethical practices, and regulatory requirements.</p><p>• Create and present metrics and key performance indicators (KPIs) to track progress and measure the effectiveness of IAM strategies.</p><p>• Lead IAM-related projects, including planning, resource coordination, and timeline management.</p><p>• Administer user accounts, groups, and access privileges within the identity management system.</p><p>• Troubleshoot and resolve IAM-related incidents and issues to maintain operational efficiency.</p><p>• Provide expert recommendations on IAM tools and technologies to enhance organizational security.</p>
<p>We are looking for an experienced Senior Systems Administrator to join our team on a long-term contract basis in Chicago, Illinois. In this role, you will be responsible for managing and optimizing enterprise-level systems and technologies while ensuring seamless IT operations. The ideal candidate will possess advanced certifications, strong problem-solving capabilities, and the ability to work autonomously while collaborating effectively with teams.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain enterprise systems, including Active Directory, Windows Server, and Microsoft 365 environments.</p><p>• Resolve service tickets efficiently and proactively address system issues to ensure business continuity.</p><p>• Provide expert-level insights and recommendations to IT leadership at both enterprise and business unit levels.</p><p>• Collaborate with team members to address workloads and assist with additional duties when needed.</p><p>• Implement and oversee security measures, leveraging Azure and Microsoft technologies.</p><p>• Conduct periodic system upgrades and ensure compliance with best practices for hybrid server environments.</p><p>• Take initiative to solve complex issues independently, utilizing available resources effectively.</p><p>• Maintain high standards in communication and teamwork to foster a productive and engaged work environment.</p><p>• Stay updated on industry trends and certifications to provide cutting-edge solutions.</p><p>• Travel occasionally for planning meetings or other required engagements.</p>
<p>We are looking for a skilled Principal Systems Engineer to join our team in Chicago, Illinois. This role requires a strong understanding of AI platforms, cloud technologies, and modern infrastructure tools. The ideal candidate will play a crucial role in designing, implementing, and maintaining systems to support cutting-edge financial services.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement AI platforms and models to optimize business processes.</p><p>• Manage cloud environments including Microsoft Azure, AWS, and Google Cloud Platform.</p><p>• Develop and maintain Infrastructure as Code solutions using tools like Terraform and Ansible.</p><p>• Oversee containerization efforts with technologies such as Docker and Kubernetes.</p><p>• Implement and maintain data platforms such as Azure Synapse and Databricks.</p><p>• Configure and monitor backup solutions, including CommVault.</p><p>• Manage virtual environments using hypervisors like VMware vSphere.</p><p>• Utilize monitoring and logging tools such as CloudWatch and Prometheus for system analysis.</p><p>• Write and maintain scripts using languages like Powershell, Python, and Bash.</p><p>• Collaborate across teams to ensure seamless integration of SaaS solutions.</p>
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Racine, Wisconsin. In this role, you will be responsible for ensuring the seamless operation and maintenance of network systems and infrastructure. Your expertise in network engineering, vendor coordination, and system optimization will be critical in supporting both day-to-day operations and larger infrastructure projects.<br><br>Responsibilities:<br>• Install and configure network systems and equipment, ensuring updates to existing systems are implemented efficiently.<br>• Plan and execute office reconfigurations, including Ethernet cabling additions, relocations, and removals.<br>• Manage the installation of switches and equipment in racks, ensuring proper cable organization and replacement of open racks with secure, locked racks.<br>• Perform network cable cleanup across various buildings and areas, organizing data closets and improving cable management.<br>• Configure, install, and replace network cameras and wireless access points, while creating diagrams for camera placement and optimal views.<br>• Coordinate vendor activities, including cabling, electrical work, and punch-down tasks, while managing timelines, verifying quotes and invoices, and assessing quality.<br>• Collaborate with stakeholders to understand project requirements, define use cases, and document project scope and expected outcomes.<br>• Develop and maintain detailed documentation, such as network diagrams, floorplans, cable pathways, and equipment configurations.<br>• Track equipment and project progress using tools like Excel and Smartsheets, and assist with equipment specification, ordering, stocking, and tracking.<br>• Configure and validate installed equipment, ensuring functionality and compliance with security standards.
