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11 results for Customer Service in Chesapeake, VA

Dispatcher
  • Newport News, VA
  • onsite
  • Contract / Temporary to Hire
  • 18.00 - 20.00 USD / Hourly
  • <p>We are looking for a skilled Dispatcher to join our team in Newport News, Virginia. This is a long-term contract position that offers an opportunity to play a vital role in ensuring efficient and timely service delivery to our customers. The ideal candidate will excel at managing service requests, coordinating technician responses, and maintaining strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Receive and respond to service calls within a two-hour timeframe in a high-volume environment, ensuring prompt attention to customer needs.</p><p>• Schedule all service requests within 24 hours of receipt and conduct end-of-day follow-ups for any unscheduled requests.</p><p>• Collaborate with the sales team to coordinate technician surveys for potential new business opportunities.</p><p>• Create and manage work orders, including verifying customer details, payment methods, and ensuring accurate data entry aligned with cost codes.</p><p>• Keep customers informed about technician statuses and provide updates on service progress.</p><p>• Monitor technician locations during work hours and maintain accurate dispatch board records.</p><p>• Communicate professionally and patiently with customers to address inquiries and concerns.</p><p>• Schedule warranty and service requests efficiently, dispatching technicians based on skill level, urgency, and customer requirements.</p><p>• Perform follow-ups on unresolved items, including rescheduling and ensuring all open calls are assigned and scheduled daily.</p><p>• Update customer portals and immediately address concerns, escalating issues when necessary and notifying supervisors of actions taken.</p>
  • 2026-02-04T19:28:44Z
Accounting Clerk
  • Hopewell, VA
  • onsite
  • Permanent
  • 50000.00 - 60000.00 USD / Yearly
  • <p>We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment. This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that strengthens customer relationships.</p><p>Responsibilities:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments.</li><li>Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery.</li><li>Provide accurate and timely information on product availability, inventory status, and order tracking.</li><li>Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns.</li><li>Maintain detailed records of customer communications and transactions.</li><li>Proactively identify and resolve potential service issues, escalating complex situations as needed.</li><li>Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up.</li><li>Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving.</li></ul><p><br></p>
  • 2026-02-19T15:38:46Z
Teller
  • Newport News, VA
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a motivated and customer-oriented individual to join our team as a Teller in Newport News, Virginia. This Contract position offers an exciting opportunity to serve as the face of a respected credit union, assisting clients with their financial needs while delivering exceptional service. If you have a passion for helping others and are eager to grow in the banking industry, we encourage you to apply.<br><br>Responsibilities:<br>• Greet clients warmly and provide personalized assistance to address their banking inquiries.<br>• Process deposits, withdrawals, and other financial transactions accurately and efficiently.<br>• Offer guidance on financial products and services, helping clients make informed decisions to meet their goals.<br>• Resolve account-related issues and assist clients with problem-solving.<br>• Promote and cross-sell credit union products and services to enhance client experiences.<br>• Maintain a clean, organized, and detail-oriented workspace while adhering to security protocols.<br>• Ensure compliance with all banking regulations and procedures.<br>• Collaborate with colleagues to support smooth daily branch operations.<br>• Stay informed about industry trends and updates to enhance service delivery.
  • 2026-02-20T14:23:44Z
Sr. Benefits Specialist
  • Hampton, VA
  • onsite
  • Temporary
  • 23.75 - 27.50 USD / Hourly
  • <p>We are looking for a Part-Time experienced Sr. Benefits Specialist to join our team in Hampton, Virginia. In this long-term contract position, you will play a key role in managing and administering employee benefits programs, ensuring compliance with regulations, and providing exceptional support to employees and retirees. This is an excellent opportunity to contribute to a government organization while building upon your expertise in benefits coordination.</p><p><br></p><p>Responsibilities:</p><p>• Manage the daily administration of various employee benefits programs, including medical, dental, vision, life insurance, flexible spending accounts, and disability coverage.</p><p>• Process benefit-related changes such as terminations, status updates, beneficiary modifications, and enrollments for employees and retirees.</p><p>• Provide expert customer service and consultations to employees and retirees regarding benefit options, policies, and procedures.</p><p>• Conduct orientations, webinars, and informational sessions to educate employees about available benefits and associated costs.</p><p>• Oversee timely enrollment and termination activities within benefits plans, ensuring accuracy and compliance.</p><p>• Track and report billing activities, missed payments, and payment submissions to third-party vendors.</p><p>• Ensure adherence to federal, state, and local regulations, including processing court-ordered benefit adjustments in accordance with legal guidelines.</p><p>• Assist with planning and executing Open Enrollment activities, including communication and coordination with employees.</p><p>• Support payroll operations by processing payroll-related benefit deductions and performing wire transfers.</p><p>• Coordinate and provide guidance on Family and Medical Leave (FMLA) and Hybrid Disability Programs, collaborating with payroll, HR, legal, and external vendors as necessary.</p>
  • 2026-02-18T15:43:54Z
Administrative Technician
  • Newport News, VA
  • onsite
  • Temporary
  • 17.10 - 19.80 USD / Hourly
  • We are looking for a detail-oriented Administrative Technician to join our team in Newport News, Virginia. In this role, you will provide essential administrative support, ensuring smooth operations and efficient coordination of tasks. This is a long-term contract opportunity within the non-profit sector, offering the chance to contribute meaningfully while honing your organizational and communication skills.<br><br>Responsibilities:<br>• Perform administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings.<br>• Respond to inbound calls promptly and provide exceptional customer service.<br>• Conduct high-volume data entry with accuracy and maintain meticulous records.<br>• Scan, file, and organize documents to ensure easy retrieval and secure storage.<br>• Assist in creating and maintaining detailed filing systems for organizational efficiency.<br>• Support team members by managing daily workflows and prioritizing tasks.<br>• Collaborate with various departments to ensure seamless communication and task execution.<br>• Monitor and maintain office supplies and equipment, addressing issues as needed.<br>• Compile reports and assist in preparing presentations for internal and external stakeholders.<br>• Uphold confidentiality and professionalism in handling sensitive information.
  • 2026-02-20T00:44:06Z
Sr. Accountant
  • Norfolk, VA
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • We are looking for a skilled and detail-oriented Senior Accountant to join our team in Norfolk, Virginia. This role involves managing and analyzing financial operations for various foundations, including educational, athletic, museum, real estate, and alumni organizations. The ideal candidate will bring a deep understanding of accounting principles, excellent analytical skills, and a commitment to maintaining accurate financial records.<br><br>Responsibilities:<br>• Conduct thorough examinations, reconciliations, and verifications of financial records to ensure accuracy and compliance.<br>• Prepare detailed financial reports by compiling and analyzing complex data sets.<br>• Manage bank reconciliations and ensure proper handling of receivables, payables, and other financial transactions.<br>• Implement and maintain best practices in financial processes under the guidance of the Accounting Supervisor.<br>• Utilize automated financial systems and advanced Microsoft Excel functions for monitoring and reporting financial data.<br>• Research and apply new accounting standards and pronouncements to improve financial operations.<br>• Collaborate with team members to address customer service inquiries and resolve financial issues effectively.<br>• Ensure compliance with fund accounting principles, particularly for non-profit organizations.<br>• Support month-end close processes and assist in maintaining general ledger accuracy.<br>• Contribute to grant accounting activities and financial reporting requirements for non-profit entities.
  • 2026-02-10T19:33:40Z
Executive Assistant
  • Hopewell, VA
  • onsite
  • Temporary
  • 22.96 - 26.59 USD / Hourly
  • We are looking for an experienced Executive Assistant to join our team in Hopewell, Virginia. In this contract role, you will provide high-level administrative support to executives, ensuring smooth daily operations and efficient communication. This position requires exceptional organizational skills, attention to detail, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Manage executive calendars, including scheduling meetings, appointments, and events.<br>• Coordinate and arrange travel plans, including booking flights, accommodations, and transportation.<br>• Prepare and distribute board reports and other documentation for meetings.<br>• Provide support with HR-related tasks, including maintaining records and managing communications.<br>• Serve as the primary point of contact for board members and other stakeholders.<br>• Facilitate executive meetings by organizing agendas and taking detailed minutes.<br>• Ensure effective communication between executives and internal/external parties.<br>• Handle customer service inquiries with efficiency and professionalism.<br>• Maintain confidentiality and manage sensitive information with discretion.<br>• Support overall administrative functions to contribute to organizational success.
  • 2026-02-17T14:13:42Z
Project Manager
  • Chesapeake, VA
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • <p><strong>Project Manager – Construction & Mechanical Systems</strong></p><p><br></p><p>The Project Manager oversees assigned projects from initiation through completion, ensuring high-quality execution, strong client satisfaction, and strict adherence to budgetary and performance targets. This role serves as the central point of coordination among internal teams, vendors, and clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>* Establish project frameworks, including cost projections, value schedules, kickoff meetings, and closeout procedures.</p><p>* Prepare, manage, and distribute technical documentation, including equipment and ductwork submissions.</p><p>* Create and implement project execution plans in collaboration with fabrication teams and BIM resources when applicable.</p><p>* Review supplier and manufacturer documentation to confirm compliance with specifications prior to client submission.</p><p>* Coordinate purchasing activities, track material production, and manage logistics to support timely site delivery.</p><p>* Monitor construction progress, participate in recurring project meetings, update schedules, and manage scope modifications.</p><p>* Evaluate project completion status to support accurate monthly invoicing and financial reporting.</p><p>* Oversee financial performance, labor allocation, material usage, permitting, and contractual obligations.</p><p>* Enforce safety standards and complete required risk assessments in accordance with project and regulatory guidelines.</p><p>* Serve as the primary liaison for clients, maintaining strong relationships while proactively addressing concerns.</p><p>* Foster collaboration among contractors, subcontractors, and internal stakeholders to support project success.</p><p><br></p><p><strong>Required Qualifications</strong></p><p><br></p><p>* Minimum of ten years of relevant field experience, including at least five years in a leadership role, or a technical bachelor’s degree combined with project management experience.</p><p>* Completion of a recognized trade apprenticeship, technical certification, or journeyman-level training in sheet metal or related disciplines preferred.</p><p>* Proven experience coordinating large rooftop mechanical installations, including air handling units and rooftop systems, in partnership with rigging and structural teams.</p><p>* Background in large-scale hospitality or multi-unit residential construction strongly desired.</p><p>* Proficiency in industry-standard project management practices and tools.</p><p>* Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.</p><p>* Ability to interpret construction drawings, technical specifications, and contractual documents.</p><p>* Strong communication, presentation, and relationship-building capabilities.</p><p>* Demonstrated ability to analyze financial performance and implement corrective measures when needed.</p><p>* Track record of effectively leading teams in collaborative environments.</p><p>* Capacity to manage multiple concurrent projects while meeting client-driven timelines.</p><p>* Experience with Timberline, CAD, and/or BIM platforms is a plus.</p>
  • 2026-02-13T03:58:41Z
Career Advisor
  • Norfolk, VA
  • onsite
  • Contract / Temporary to Hire
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a dedicated Career Advisor to join our team in Norfolk, Virginia. In this role, you will provide individualized career services and guidance to job seekers, assisting them with career planning, occupational skills training, and job placement. This is a Contract to permanent position within the non-profit sector, offering an opportunity to make a meaningful impact on the lives of program participants.<br><br>Responsibilities:<br>• Guide job seekers through career planning and occupational skills training to help them achieve their employment goals.<br>• Conduct intake interviews to assess program eligibility and suitability while documenting information electronically in accordance with federal and state policies.<br>• Develop individualized service strategies that outline training needs and objectives based on assessments and interviews.<br>• Maintain accurate case files, monitor participant progress, and track outcomes throughout program involvement.<br>• Provide job placement counseling and follow-up services to ensure participants maintain employment and meet retention goals.<br>• Coordinate with training providers and community agencies to support enrolled participants.<br>• Conduct program orientation sessions in both group and individual settings, either on-site or off-site.<br>• Analyze labor market trends to identify high-demand occupational areas and recommend relevant training opportunities.<br>• Ensure timely and accurate data entry into program systems while adhering to confidentiality standards.<br>• Prepare monthly reports detailing participant activity and program outcomes.
  • 2026-02-16T17:18:42Z
Digital Project Manager
  • Virginia Beach, VA
  • remote
  • Temporary
  • - USD / Hourly
  • <p>Robert Half’s client is seeking a highly skilled <strong>Digital Creative Manager</strong> to lead digital content development, creative strategy, and workflow management within a fast‑paced, collaborative environment. This role is ideal for a creative leader who excels at balancing hands‑on production with structured project management. The position requires strong experience using <strong>Smartsheet</strong> to manage creative operations, timelines, and cross‑functional collaboration.</p><p><strong>Key Responsibilities</strong></p><p><strong>Creative Direction & Production</strong></p><ul><li>Lead concept development and execution of digital creative assets, including social media content, web graphics, email visuals, video storyboards, and digital advertising.</li><li>Ensure brand consistency across all creative deliverables.</li><li>Provide creative direction to designers, freelancers, and external vendors.</li><li>Review and refine creative assets to ensure quality and alignment with campaign goals.</li></ul><p><strong>Digital Content Strategy</strong></p><ul><li>Collaborate with marketing teams to develop digital content strategies that support brand awareness, engagement, and lead generation.</li><li>Optimize creative assets for performance across digital platforms.</li><li>Analyze creative performance metrics and recommend improvements.</li></ul><p><strong>Project & Workflow Management (Smartsheet)</strong></p><ul><li>Build and manage project plans, creative calendars, and production workflows using <strong>Smartsheet</strong>.</li><li>Track deadlines, deliverables, and resource allocation.</li><li>Create Smartsheet dashboards, reports, and automated workflows to streamline communication.</li><li>Implement best practices for creative intake, prioritization, and delivery.</li></ul><p><strong>Cross‑Functional Collaboration</strong></p><ul><li>Partner with marketing, communications, admissions, and leadership teams to understand project needs and translate them into creative solutions.</li><li>Coordinate with external agencies, photographers, videographers, and other creative partners.</li><li>Support internal stakeholders with creative assets for campaigns, events, and organizational initiatives.</li></ul><p><br></p><p><br></p>
  • 2026-02-16T19:43:41Z
Supply Chain Analyst
  • Newport News, VA
  • onsite
  • Temporary
  • - USD / Hourly
  • <p>This role will focus on supporting optimiziation efforts in the supply chain processes and participate in within a manufacturing environment. The ideal candidate will have hands-on experience in 4 walls operations setting and will be responsible for supporting progress on initiatives that enhance operational efficiency.</p><p>Key Responsibilities:</p><p>• Support supply chain operations within the physical boundaries of a manufacturing facility.</p><p>• Collaborate with cross-functional teams to push forward critical activities and resolve issues.</p><p>• Analyze key metrics and pain points to demonstrate improvements using Excel and other analytical tools.</p><p>• Assist with client engagement and change management initiatives to ensure successful implementation of projects.</p><p>• Utilize Lean, Six Sigma, or Industrial Engineering methodologies to optimize processes.</p><p><br></p>
  • 2026-01-23T01:48:52Z