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    4 results for Senior Customer Service Specialist in Charlotte, NC

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    We are seeking a Customer Service Representative located in Charlotte, North Carolina, United States. The role involves managing customer accounts and inquiries in the property management industry. The selected candidate will be responsible for coordinating with homeowners, technicians, and superintendents, managing calendars, and handling logistics and scheduling tasks. The role offers a contract to permanent employment opportunity.

    Responsibilities:

    • Handle customer inquiries via phone and email, ensuring prompt and efficient responses.
    • Coordinate appointments with technicians, renters, and superintendents on site.
    • Process customer applications with a high level of accuracy.
    • Maintain and manage customer accounts using various software such as Salesforce.com and Yardi.
    • Utilize Microsoft Office Suites for various administrative tasks.
    • Manage and organize daily calendar schedules.
    • Coordinate and confirm appointments, ensuring smooth operations.
    • Carry out logistic and scheduling tasks effectively.
    • Handle a high volume of phone calls daily, maintaining professionalism and efficiency.
    • Ensure all customer records are kept accurately and up-to-date.
    • Proficiency in managing Customer Accounts
    • Experience in using Yardi software
    • Knowledge of Property Management principles
    • Ability to manage Email Correspondence effectively
    • Proficiency in using Salesforce.com
    • Proficient in Microsoft Office Suites including Word, Excel, PowerPoint, and Outlook
    • Experience in Calendar Management
    • Ability to manage Booking Appointments efficiently
    • Proven track record in Confirming Appointments promptly
    • Experience in Coordinating Appointments effectively

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Senior Customer Service Specialist Jobs in Charlotte

    Customer Service Representative We are seeking a Customer Service Representative located in Charlotte, North Carolina, United States. The role involves managing customer accounts and inquiries in the property management industry. The selected candidate will be responsible for coordinating with homeowners, technicians, and superintendents, managing calendars, and handling logistics and scheduling tasks. The role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br><br>• Handle customer inquiries via phone and email, ensuring prompt and efficient responses.<br>• Coordinate appointments with technicians, renters, and superintendents on site.<br>• Process customer applications with a high level of accuracy.<br>• Maintain and manage customer accounts using various software such as Salesforce.com and Yardi.<br>• Utilize Microsoft Office Suites for various administrative tasks.<br>• Manage and organize daily calendar schedules.<br>• Coordinate and confirm appointments, ensuring smooth operations.<br>• Carry out logistic and scheduling tasks effectively.<br>• Handle a high volume of phone calls daily, maintaining professionalism and efficiency.<br>• Ensure all customer records are kept accurately and up-to-date. Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Charlotte, North Carolina, United States. As a Customer Service Representative, you will play a crucial role in addressing and resolving customer inquiries, managing complex issues, and ensuring a high level of customer satisfaction. This role will also involve working closely with other departments and mentoring Level 1 staff.<br><br>Responsibilities:<br>• Address and resolve customer inquiries through various channels such as phone, email, and chat<br>• Work in collaboration with production and warehouse teams to meet customers' requirements<br>• Liaise with procurement and logistics departments to keep customers informed with the most current information<br>• Handle escalated customer issues that require a deeper level of expertise<br>• Provide comprehensive and correct responses to complex questions regarding products, services, or technical issues<br>• Ensure customer issues are resolved to their satisfaction, and follow up as necessary<br>• Assist in training and mentoring Level 1 staff, providing guidance and support during routine customer interactions<br>• Serve as the voice of the customer internally, ensuring their needs are met in a detail oriented and efficient manner<br>• Use Microsoft Office programs to maintain customer records and process customer credit applications<br>• Leverage skills in data entry, email correspondence, and inbound/outbound calls to provide exceptional customer service. Customer Service Representative We are seeking a Customer Service Representative to become a part of our team in the financial services industry, located in Cornelius, North Carolina, United States. This role offers a contract to permanent employment opportunity and involves processing customer applications, managing customer records, resolving inquiries, and overseeing customer accounts.<br><br>Responsibilities:<br><br>• Efficiently handle inbound and outbound calls and provide exceptional customer service.<br>• Accurately process customer credit applications.<br>• Maintain precise records of customer credit.<br>• Resolve customer inquiries in a timely and detail oriented manner.<br>• Manage data entry tasks and maintain customer records.<br>• Conduct email correspondence with customers regarding their inquiries and applications.<br>• Use Microsoft Excel and Word for various tasks including order entry.<br>• Schedule appointments for customers as per their convenience. Consultant - Accounting Advisory <p>We are seeking a Consultant for our Accounting Advisory team. In this role, you will work closely with our clients on various accounting projects, including operational due diligence for complex transactions and preparation of financial and regulatory information. Your expertise in accounting standards and processes will enable you to support our clients in carving out their business units and implementing process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Execute operational due diligence for complex transactions such as acquisitions, divestitures, stock offerings, and debt raises</p><p>• Participate in accounting projects that focus on the separation of business units or subsidiaries</p><p>• Collaborate with client’s internal staff, providing expert guidance on operational senior accounting tasks and overall financial team support</p><p>• Prepare and present financial and regulatory information in line with SEC and regulatory requirements</p><p>• Conduct research and documentation projects related to new ASC accounting standards</p><p>• Lead process improvement projects and oversee the implementation of changes</p><p>• Process and maintain customer credit applications and records accurately and efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Handle accounts payable and receivable, bank reconciliations, general ledger maintenance, and month-end closing procedures</p><p>• Utilize accounting software such as NetSuite, Oracle, QuickBooks, and SAP to manage and analyze financial data</p>