We are looking for a skilled Accounting Manager/Supervisor to oversee financial operations and ensure the accuracy of accounting processes within our organization. This role is vital in maintaining compliance and delivering precise financial reports, while also improving efficiency in accounting practices.<br><br>Responsibilities:<br>• Manage month-end close processes, ensuring all financial activities are completed accurately and on schedule.<br>• Oversee general ledger activities, maintaining organized and reliable accounting records.<br>• Conduct financial statement audits and collaborate with external auditors to ensure compliance.<br>• Reconcile accounts on a regular basis to verify accuracy and identify discrepancies.<br>• Prepare and review journal entries to maintain precise financial documentation.<br>• Implement and monitor internal controls to safeguard financial assets.<br>• Analyze financial data and reports to provide insights for decision-making.<br>• Supervise and mentor accounting staff, fostering growth and ensuring team productivity.<br>• Collaborate with other departments to improve accounting processes and resolve issues.<br>• Ensure adherence to accounting standards and regulatory requirements.
<p>We are looking for an experienced Transactional Accounting Manager to oversee and enhance accounts receivable and accounts payable processes for our organization. This role requires a strategic individual who can lead process improvements, ensure operational efficiency, and maintain compliance with accounting standards. The ideal candidate will thrive in a hybrid work environment and have experience centralizing operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Centralization Leadership</strong></p><ul><li>Design and implement the migration of divisional accounting processes into a unified, centralized structure.</li><li>Partner with divisional leaders to ensure smooth knowledge transfer and process alignment.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Analyze, redesign, and implement best-in-class processes for all transactional accounting functions.</li><li>Drive efficiency, accuracy, and scalability to support future growth.</li></ul><p><strong>Accounts Payable (AP) Management</strong></p><ul><li>Oversee end-to-end AP processes, including invoice processing, payments, vendor setup/maintenance, and resolution of discrepancies.</li><li>Lead vendor reconciliation efforts to maintain accurate records and financial integrity.</li></ul><p><strong>Accounts Receivable (AR) Management</strong></p><ul><li>Direct the AR cycle, including billing, cash application, collections, and customer account management.</li><li>Ensure timely and accurate receipt of payments and lead customer reconciliation initiatives.</li></ul><p><strong>Sales Data Integration</strong></p><ul><li>Manage and optimize the sales loading process, ensuring accurate and timely data integration into the accounting system.</li></ul><p><strong>Team Building & Leadership</strong></p><ul><li>Recruit, train, and supervise a team responsible for transactional accounting activities.</li><li>Foster a culture of accountability, continuous improvement, and professional development.</li></ul><p><strong>Hands-On Execution</strong></p><ul><li>Perform day-to-day transactional accounting tasks during the initial phase to ensure operational continuity and build foundational knowledge of processes.</li></ul><p><strong>System Implementation & Optimization</strong></p><ul><li>Utilize SAGE Intacct for core accounting functions; experience with SAGE Intacct is highly desirable.</li><li>Collaborate with IT and finance leadership to optimize system usage and support ongoing training.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>We are seeking a Product Support Representative to join our team in Cornelius. This is a fully on-site position with the hours of 10-6 Monday-Friday. A good fit for the role has interest in the stock market and learning more about it! </p><p><br></p><p>The Product Support Representative serves as the primary point of contact for both prospective and current customers in a subscription‑based environment. This role supports users with product navigation, technical troubleshooting, and billing inquiries while ensuring a seamless, positive customer experience. Representatives play a critical role in customer satisfaction, retention, and upselling by providing timely, accurate, and empathetic support across phone, email, and chat.</p><p>In this role, you will help customers understand and utilize the system, assist with account and billing needs, troubleshoot software issues, document interactions in the CRM, and collaborate with internal teams to improve products and processes. You will also maintain continual knowledge of market trends, stock market activity, and educational content to better serve users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Support & Communication</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat regarding product use, troubleshooting, and billing.</li><li>Answer all assigned communications promptly and professionally.</li><li>Verify customer information in every interaction.</li><li>Provide accurate, timely product guidance, training, and technical support.</li><li>Deliver empathetic support to drive customer satisfaction and retention.</li><li>Identify upselling opportunities for products, services, and courses.</li></ul><p><strong>Billing & Account Management</strong></p><ul><li>Process customer orders, account updates, and payment method changes.</li><li>Escalate billing concerns to the Billing Department.</li><li>Escalate non-standard refunds to the Product Support Manager.</li></ul><p><strong>Technical Troubleshooting & Escalation</strong></p><ul><li>Troubleshoot technical issues within your scope.</li><li>Escalate complex issues to Product Development through proper channels.</li></ul><p><strong>Documentation & CRM Management</strong></p><ul><li>Log all customer interactions, issues, and resolutions accurately.</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Communicate customer feedback and recurring issues to leadership.</li><li>Support product improvements through beta testing and feedback.</li><li>Moderate live streams, webcasts, and educational sessions as needed.</li></ul><p><strong>Product & Market Knowledge</strong></p><ul><li>Stay up to date on market conditions, educational content, and active promotions.</li><li>Participate in training plans, paper trading, and company portfolio contests.</li></ul><p><strong>Process & Product Improvement</strong></p><ul><li>Suggest improvements for literature, products, website content, and processes.</li><li>Report any identified errors to management.</li></ul>
<p>A growing manufacturing company in the Charlotte area is looking to add an <strong>Accounting Clerk / AP Specialist</strong> to their tight‑knit finance team. This is a great opportunity for someone who is motivated, eager to learn, and excited about building a long-term career in accounting.</p><p><br></p><p><strong>Why this role is exciting</strong></p><ul><li><strong>Stable industry + strong team</strong> (you’ll work closely with an Accounting Manager and Financial Analyst)</li><li><strong>Clear growth path</strong> — offering a natural internal step-up for the right person</li><li><strong>Hands-on, well-rounded accounting exposure</strong> across AP, AR, reporting, and vendor/customer interaction</li></ul><p><strong>What They’re Looking For</strong></p><ul><li>Someone <strong>motivated, curious, and quick to learn</strong></li><li>Well-rounded accounting experience (AP & AR), <strong>or</strong> a recent accounting graduate with strong fundamentals</li><li>Comfortable pitching in where needed — including <strong>occasional phone coverage</strong> at the front desk</li><li>Strong Excel skills (pivot tables); familiarity with ERP systems helpful</li></ul><p><strong>Responsibilities</strong></p><p><strong>Accounts Payable & Financial Processing</strong></p><ul><li>Review, process, and post invoices accurately</li><li>Match invoices to packing slips</li><li>Obtain approvals and enter raw material invoices</li><li>Park invoices pending approval</li><li>Print checks + process ACH payments</li><li>Upload payment files to the bank</li><li>Match checks to invoices & prepare remittances</li><li>Assist with cash forecasts</li><li>Prepare month-end accruals and recurring invoice schedules</li><li>Reconcile credit card and bank accounts</li><li>Complete general ledger and subledger reconciliations</li><li>Provide ad hoc financial research & analysis</li></ul><p><strong>Vendor Relations</strong></p><ul><li>Respond to vendor inquiries</li><li>Set up and update vendor records</li><li>Encourage vendors to transition to ACH</li><li>Review vendor statements for missing invoices</li><li>Maintain strong, timely vendor relationships</li></ul><p><strong>Accounts Receivable & Customer Support</strong></p><ul><li>Review aging reports and perform weekly collections calls</li><li>Post and reconcile daily AR transactions</li><li>Follow up on past-due accounts</li><li>Prepare monthly AR and trade reports</li><li>Maintain accurate customer account records</li><li>Provide professional, timely customer communication</li></ul><p><strong>Compliance & Confidentiality</strong></p><ul><li>Maintain accuracy, integrity, and confidentiality in all financial processes</li><li>Contribute to continuous improvement of accounting systems & workflows</li><li>Handle other tasks as assigned</li></ul><p><br></p>
