7 results for Customer Service Representative in Charlotte, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary
20.25 - 20.25 USD / Hourly
Robert Half is seeking seasoned Customer Service Representatives in Charlotte, NC to support a premier client in the insurance industry. The Customer Service Representative will be responsible for inbound calls and account management, and is an excellent fit for dedicated, detail-oriented professionals. Apply to become a Customer Service Representative today! OnsiteContract-to-hire40 hours per week · Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. · Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. · Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. · Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. · Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance.
2026-02-19T00:00:00Z

Customer Service Representative

Cleveland, NC
onsite
Contract / Temporary to Hire
15.8365 - 20 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in Cleveland, North Carolina. In this Contract to permanent position, you will provide exceptional support to customers, ensuring their needs are met with care and efficiency. This role requires strong communication skills, technical aptitude, and the ability to handle a high volume of interactions while maintaining professionalism. This is a PART-TIME position, with the following hours: <ul><li>Sunday 12pm-6pm </li><li>M 9am-7pm </li><li>W 9am-7pm </li><li>F 9am-1pm </li></ul>Responsibilities:• Assist customers in navigating the website and completing necessary steps.• Schedule appointments with customers and guide them through the process of placing deposits for puppies.• Handle 25-50 calls and texts daily, with increased volume during holidays.• Provide clear instructions and support for completing applications without focusing on financial details.• Capture and share photos of dogs to enhance customer interactions.• Utilize software platforms such as WooCommerce and RingCentral to manage communications effectively.• Respond promptly to inquiries, ensuring thorough follow-up and resolution.• Work both onsite and remotely, adapting to varying schedules and tasks.• Maintain empathy and professionalism in all customer interactions.• Multitask effectively to manage multiple priorities and deliver excellent service.
2026-03-04T00:00:00Z

Customer Service Representative

Fort Mill, SC
onsite
Temporary
16.625 - 19.25 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a Long-term Contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service. Responsibilities: • Prepare and manage customer quotes with a high level of accuracy and attention to detail. • Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities. • Perform precise data entry into internal systems to maintain up-to-date and accurate records. • Collaborate with internal teams to deliver seamless and efficient customer experiences. • Handle administrative tasks that contribute to the smooth operation of the department. • Respond to inbound and outbound customer calls in a thorough and courteous manner. • Support the coordination of processes to improve workflow and customer service delivery. • Identify areas for improvement and contribute ideas to enhance customer service operations. • Maintain a friendly and attentive demeanor while interacting with clients and team members. • Adapt to new systems and tools quickly to ensure ongoing efficiency.
2026-03-02T00:00:00Z

Customer Service

Charlotte, NC
onsite
Temporary
17.4135 - 20.163 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records. Responsibilities: • Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed. • Build and maintain positive relationships with customers to ensure satisfaction and loyalty. • Process and manage customer orders accurately, including quoting and order entry. • Review purchase orders for pricing accuracy and ensure all data is correctly recorded. • Utilize Oxaion software to handle order entry, scheduling, and customer account management. • Maintain organized and accurate records of customer transactions, communications, and complaints. • Coordinate with internal teams to ensure smooth workflows and timely order processing. • Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines. • Use Microsoft Office applications for administrative tasks and documentation. • Travel occasionally for training and customer site visits, as required.
2026-02-18T00:00:00Z

Product Support Representative

Cornelius, NC
onsite
Contract / Temporary to Hire
16.625 - 19.25 USD / Hourly
We are seeking a Product Support Representative to join our team in Cornelius. This is a fully on-site position with the hours of 10-6 Monday-Friday. A good fit for the role has interest in the stock market and learning more about it! The Product Support Representative serves as the primary point of contact for both prospective and current customers in a subscription‑based environment. This role supports users with product navigation, technical troubleshooting, and billing inquiries while ensuring a seamless, positive customer experience. Representatives play a critical role in customer satisfaction, retention, and upselling by providing timely, accurate, and empathetic support across phone, email, and chat.In this role, you will help customers understand and utilize the system, assist with account and billing needs, troubleshoot software issues, document interactions in the CRM, and collaborate with internal teams to improve products and processes. You will also maintain continual knowledge of market trends, stock market activity, and educational content to better serve users. Key Responsibilities:Customer Support & Communication<ul><li>Respond to customer inquiries via phone, email, and chat regarding product use, troubleshooting, and billing.</li><li>Answer all assigned communications promptly and professionally.</li><li>Verify customer information in every interaction.</li><li>Provide accurate, timely product guidance, training, and technical support.</li><li>Deliver empathetic support to drive customer satisfaction and retention.</li><li>Identify upselling opportunities for products, services, and courses.</li></ul>Billing & Account Management<ul><li>Process customer orders, account updates, and payment method changes.</li><li>Escalate billing concerns to the Billing Department.</li><li>Escalate non-standard refunds to the Product Support Manager.</li></ul>Technical Troubleshooting & Escalation<ul><li>Troubleshoot technical issues within your scope.</li><li>Escalate complex issues to Product Development through proper channels.</li></ul>Documentation & CRM Management<ul><li>Log all customer interactions, issues, and resolutions accurately.</li></ul>Internal Collaboration<ul><li>Communicate customer feedback and recurring issues to leadership.</li><li>Support product improvements through beta testing and feedback.</li><li>Moderate live streams, webcasts, and educational sessions as needed.</li></ul>Product & Market Knowledge<ul><li>Stay up to date on market conditions, educational content, and active promotions.</li><li>Participate in training plans, paper trading, and company portfolio contests.</li></ul>Process & Product Improvement<ul><li>Suggest improvements for literature, products, website content, and processes.</li><li>Report any identified errors to management.</li></ul>
2026-03-04T00:00:00Z

Part Time Customer Service Representative/Office Admin

Mooresville, NC
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
We are looking for a proactive and detail-oriented Part Time Customer Service Representative/Office Assistant to join our team in Mooresville, North Carolina. This role is a Contract with potential to permanent position and involves providing outstanding support to customers while efficiently managing administrative tasks. The ideal candidate will have a strong ability to anticipate needs, stay productive during downtime, and contribute to a positive team environment. Responsibilities:• Respond promptly to incoming calls and address customer inquiries, returns, and concerns with professionalism.• Process replacement orders and ensure accurate documentation, with training provided on relevant systems.• Manage administrative tasks such as scanning and organizing receipts, preparing documents, and maintaining office supplies.• Assist in setting up virtual meetings and take clear, detailed notes for documentation purposes.• Coordinate food orders for team lunches and handle light housekeeping tasks to maintain a clean workspace.• Run small errands, such as purchasing supplies from local stores, to support office operations.• Collaborate with the Order Processing team during slower periods to ensure workflow efficiency.• Remain self-directed by identifying tasks, organizing office spaces, and gaining knowledge of product lines.• Support post-sales activities, including order entry and customer follow-ups, to maintain satisfaction.• Utilize Microsoft Office Suite and other tools to streamline processes and enhance productivity.
2026-03-04T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-02-26T00:00:00Z