31 results for Customer Service Representative in Carlsbad, CA

Customer Service Representative Robert Half is partnering with a highly respected and rapidly growing company located in North County, CA, to find a motivated and dedicated Customer Service Representative who excels in delivering exceptional client experiences. This is a fantastic opportunity for someone who thrives in a team-oriented environment and is eager to build or grow their career with an organization that values its employees as much as its customers. The ideal candidate is someone with outstanding communication skills, a proactive mindset, and the ability to think critically when solving customer concerns. If you’re passionate about helping others, love tackling challenges, and want to work with an organization committed to excellence, we encourage you to apply today! Key Responsibilities:Customer Interaction and Communication:<ul><li>Provide a high level of customer service by addressing inquiries via phone, email, and chat channels in a timely and professional manner.</li><li>Handle a high volume of customer interactions with professionalism and accuracy, ensuring all questions, concerns, and issues are resolved quickly and effectively.</li><li>Handle escalated customer situations calmly and professionally, seeking appropriate resolutions or forwarding them to the designated department when necessary.</li><li>Act as the first line of support for inbound calls, ensuring all customers receive accurate information about company products, services, and policies.</li></ul>Order and Account Management:<ul><li>Assist customers with placing, modifying, or canceling orders, as well as processing returns and exchanges.</li><li>Update customer records in the company database with detailed notes regarding customer interactions.</li><li>Track and manage orders, shipments, and account statuses, ensuring any discrepancies are addressed immediately.</li></ul>Documentation and Reporting:<ul><li>Document all customer interactions thoroughly in the customer relationship management (CRM) system, ensuring accurate records are maintained for team collaboration and follow-up.</li><li>Analyze customer issues and escalate recurring patterns to management while providing suggestions for improvement based on customer feedback.</li><li>Run periodic reports on customer interactions, purchase history, and resolution efficiency to aid the team in making informed business decisions.</li></ul>

Customer Service Representative Robert Half is partnering with a growing organization in Oceanside, CA to hire a Customer Service Representative who thrives on creating exceptional service experiences. This role is perfect for a professional with strong communication skills who enjoys helping customers resolve issues and find solutions. If you’re passionate about delivering excellent service and have a detail-oriented mindset, we invite you to apply! Key Responsibilities:Customer Assistance:<ul><li>Provide accurate and timely responses to customer inquiries via phone, email, or chat.</li><li>Assist customers with product or service information, troubleshooting, and order tracking.</li><li>Resolve customer issues or complaints by determining the best course of action to ensure satisfaction.</li></ul>Documentation and Reporting:<ul><li>Maintain detailed records of customer interactions and transactions in the company’s CRM system.</li><li>Generate reports on customer feedback to support continuous process and service improvements.</li></ul>Team Collaboration:<ul><li>Collaborate with other departments, such as sales or technical support, to address customer needs.</li><li>Contribute to team success by sharing feedback and solutions to improve customer service processes.</li></ul>

Customer Service Representative Are you passionate about delivering exceptional customer service and looking for a new opportunity in La Jolla, CA? Robert Half is currently seeking a Customer Service Representative for a call center role with one of our valued clients. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy interacting with customers to provide support and solutions. Key Responsibilities<ul><li>Handle high-volume inbound and outbound calls to address customer inquiries, concerns, and complaints in a professional and friendly manner.</li><li>Resolve customer issues efficiently, providing accurate information and offering appropriate solutions.</li><li>Maintain detailed and accurate records of customer interactions using the company’s CRM or call management software.</li><li>Ensure all customer interactions are followed through to completion, escalating issues to higher management when necessary.</li><li>Stay informed about products and services offered by the company to better assist customers with their needs.</li><li>Adhere to company policies and compliance guidelines in every interaction.</li></ul>

Customer Service Representative Robert Half is currently working with a client in Sorrento Valley, San Diego, to identify a dynamic and detail-oriented Customer Service Representative. This is an exciting opportunity to be part of a customer-focused team in a thriving industry. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle inquiries and challenges with professionalism. If you enjoy providing exceptional customer experiences, this role could be a perfect fit for you! Key Responsibilities:<ul><li>Serve as the primary point of contact for customers, delivering prompt and friendly assistance via phone, email, and chat.</li><li>Handle incoming inquiries, provide information about products or services, and resolve customer concerns with a problem-solving mindset.</li><li>Accurately process orders, returns, and account updates in company systems.</li><li>Maintain detailed records of customer interactions using a CRM tool, ensuring documentation is up-to-date and complete.</li><li>Collaborate with internal teams to address customer issues and coordinate effective resolutions.</li><li>Stay informed about company policies, product updates, and service offerings to provide accurate information to customers.</li><li>Proactively identify areas for process improvement to enhance the overall customer experience.</li></ul>

Customer Service Representative Are you passionate about helping people and providing excellent service? A reputable company in Oceanside, CA is seeking an Entry-Level Customer Service Representative to join their growing team. This role is perfect for someone who thrives on resolving customer concerns and ensuring a positive experience. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Assist with placing orders, processing returns, and resolving complaints.</li><li>Track and document customer interactions in the company CRM system.</li><li>Coordinate with internal teams to resolve escalated issues and ensure customer satisfaction.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the Property Management industry. Based in Tustin, California, you will be responsible for managing customer accounts, processing applications, and maintaining accurate records. This role offers a long-term contract employment opportunity, with a hybrid work model that includes both remote work and in-office commitments. Responsibilities: • Manage customer accounts and ensure all necessary actions are taken• Efficiently process customer credit applications and ensure accuracy• Maintain detailed and accurate records of customer credit• Handle customer inquiries, providing comprehensive and timely responses• Answer inbound calls, providing excellent customer service to all clients• Enter data accurately, ensuring all customer information is up-to-date• Conduct email correspondence with clients, providing information and resolving issues where necessary• Utilize Microsoft Excel and Microsoft Word to manage customer data and correspondence• Resolve any errors in customer accounts promptly and efficiently• Ensure account management practices are consistent and meet industry standards

Customer Service Representative A well-regarded educational institution in Vista, CA is eager to hire a friendly and service-focused Customer Service Representative to support their administrative office. This role is ideal for candidates with a passion for education and a desire to assist students, parents, and faculty members. If you enjoy being the point of contact for inquiries while contributing to student success, this is an amazing opportunity. Key Responsibilities:Student and Family Assistance:<ul><li>Answer questions from students and parents about admission procedures, tuition payments, or educational programs via phone, email, or in person.</li><li>Guide prospective students through the enrollment process and assist with application documentation.</li><li>Provide support for academic advising by referring inquiries to appropriate departments or staff members.</li></ul>Administrative Tasks:<ul><li>Maintain accurate records of communication and update databases with student or program details.</li><li>Assist with the planning and coordination of educational events, such as open houses or orientations.</li><li>Process paperwork, manage office correspondence, and maintain a welcoming environment for visitors.</li></ul>Coordination:<ul><li>Serve as a liaison between students, parents, and academic staff to resolve concerns or inquiries promptly.</li><li>Provide technical support for students scheduling classes or accessing online resources.</li></ul>

Customer Service Representative About the CompanyRobert Half is partnering with a reputable client in the manufacturing industry known for delivering exceptional service and fostering a supportive work environment. This organization values integrity, collaboration, and dedication to customer satisfaction, offering opportunities for growth and professional development.Position OverviewWe are seeking a proactive and detail-oriented Customer Service Representative to join our client’s dynamic team. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate is a strong communicator, problem-solver, and team player with a passion for helping others.Key Responsibilities<ul><li>Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency.</li><li>Issue Resolution: Address customer concerns, troubleshoot problems, and escalate complex issues as needed.</li><li>Product & Service Knowledge: Stay informed about the company’s products, services, and policies to provide accurate information.</li><li>Order & Account Management: Assist customers with order processing, account updates, billing inquiries, and returns.</li><li>Documentation: Accurately record customer interactions, resolutions, and follow-ups in the CRM system.</li><li>Collaboration: Work closely with internal teams to ensure customer needs are met and service standards are upheld.</li></ul>

Customer Service Representative Are you passionate about helping others and interested in building a rewarding career in the healthcare industry? A trusted medical organization in San Marcos, CA is seeking a Customer Service Representative for their healthcare services team. The ideal candidate will have outstanding communication skills and a patient-first mindset. This is a fantastic opportunity to make a difference in people’s lives while working in a professional and supportive environment. Key Responsibilities:Patient Support:<ul><li>Respond to patient inquiries via phone, email, or in-person, addressing insurance, billing, or appointment scheduling questions.</li><li>Assist patients with navigating healthcare services, including referrals and preauthorization forms.</li><li>Provide empathetic and professional communication to resolve patient issues or complaints.</li></ul>Administrative Assistance:<ul><li>Maintain accurate records of patient interactions, ensuring documentation is compliant with healthcare privacy standards (e.g., HIPAA).</li><li>Update patient files and verify insurance information at the time of service.</li><li>Assist in processing medical documentation such as referrals, prescriptions, and test results.</li></ul>Collaboration:<ul><li>Coordinate with medical staff and other team members to troubleshoot and streamline operations.</li><li>Follow up with patients regarding appointments, test results, or outstanding inquiries.</li></ul>

Customer Service Representative Customer service: answering phones,processing payments, email correspondence, start/stop service requests, assisting with bills, Good typing skills required- Ability to use multiple screens Mon-Thus- 7am-5:30pm

Call Center Representative Robert Half is assisting a dynamic and customer service-oriented organization located in La Jolla, CA, in their search for a Call Center Representative to join their team. If you are an excellent communicator, thrive in a fast-paced environment, and enjoy helping others, this role offers an exciting opportunity to grow professionally and contribute to a thriving business. Key Responsibilities:<ul><li>Serve as the first point of contact to assist customers with inquiries, resolve issues, and provide product or service-related information with professionalism and efficiency.</li><li>Manage a high volume of inbound and outbound calls, ensuring calls are answered in a timely manner with the utmost courtesy and accuracy.</li><li>Investigate and resolve customer concerns, escalating issues when necessary to ensure customer satisfaction.</li><li>Accurately record all customer interactions, updates, and resolutions in the customer database.</li><li>Work collaboratively with team members and other departments to ensure seamless communication and customer experience.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.</li><li>Provide follow-up communication with customers as needed to ensure resolution of outstanding queries.</li></ul>

Call Center Representative A well-respected company in Valley Center, CA, is seeking an enthusiastic and customer-focused Call Center Representative to join their team! If you thrive in a people-focused role, enjoy problem-solving, and excel in delivering top-notch customer service, you’ll love this opportunity. Join a growing organization that places a strong emphasis on team collaboration and customer satisfaction. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls, addressing customer inquiries and resolving issues promptly.</li><li>Provide exceptional service by listening attentively and ensuring customer concerns are resolved effectively.</li><li>Maintain a positive and professional demeanor during all interactions with customers.</li><li>Accurately record customer interactions and maintain detailed records in the company’s CRM system.</li><li>Process account updates, payments, and other customer-related documentation with precision.</li><li>Collaborate with internal departments to ensure seamless communication and resolution of customer issues.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li></ul>

Hybrid Call Center Representative Position Overview:We are seeking a Call Center Representative to provide exceptional customer service while handling inbound and outbound calls for a local Non-Profit client. The first three months will be fully in-office for training and team integration. After this period, a hybrid work schedule will be available. MUST be located in San Diego. This is a contract to hire opportunity. Key Responsibilities:<ul><li>Answer inbound calls and assist clients with inquiries, services, and resources.</li><li>Make outbound calls as needed for follow-ups and outreach efforts.</li><li>Maintain accurate records and documentation of interactions in the system.</li><li>Provide empathetic and professional support to individuals from diverse backgrounds.</li><li>Collaborate with internal teams to ensure seamless service delivery.</li><li>Adhere to call center policies and compliance regulations.</li></ul>

Customer Service Coordinator About the OrganizationRobert Half is partnering with a mission-driven nonprofit organization dedicated to serving underserved communities and creating lasting social impact. This organization values empathy, collaboration, and proactive support to ensure individuals and families receive the resources and assistance they need.Position OverviewWe are seeking a Customer Service Coordinator to act as the primary point of contact for clients, donors, and community partners. In this role, you will manage incoming inquiries, coordinate service requests, and ensure smooth communication across teams. The ideal candidate is organized, compassionate, and committed to delivering outstanding service in a fast-paced, people-centered environment.Key Responsibilities<ul><li>Client & Community Support: Respond to phone calls, emails, and in-person inquiries with professionalism and care.</li><li>Service Coordination: Schedule client appointments, manage service requests, and ensure timely follow-ups.</li><li>Resource Navigation: Provide information about the organization’s programs and connect clients with relevant resources.</li><li>Administrative Tasks: Maintain accurate records of client interactions, update databases, and assist with reporting requirements.</li><li>Internal Collaboration: Work closely with program managers, volunteers, and external partners to streamline support services.</li><li>Outreach & Engagement: Assist in organizing community events, workshops, and awareness campaigns.</li></ul>

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Irvine, California. This role primarily focuses on customer service within a detail-oriented environment. The Receptionist will be stationed at the front desk, serving as the initial point of contact for clients and visitors. Responsibilities: • Greet clients and visitors warmly and with detail-oriented manners upon their arrival • Coordinate and manage the booking of conference rooms and visitor offices • Organize catering and food arrangements for events and lunches • Keep the conference room and visitor offices tidy and prepared for use • Manage inbound calls and effectively transfer them to the appropriate party • Sort and distribute incoming mail and handle deliveries • Maintain an updated phone list and other essential records • Handle sensitive and confidential documents with discretion • Collaborate with the onsite team to ensure a smooth operation • Undertake additional projects or tasks as assigned • Maintain cleanliness and organization of the workspace during downtime.

Sr. Full Desk Technical Recruiter Title: Recruiting ManagerDepartment: Robert Half Technology – Permanent Placement ServicesLocation: Irvine, CA Terms: Full-Time, Exempt Compensation: DOE (Salaried) Bonus Eligibility: Yes Robert Half Inc., a global leader in specialized talent solutions, is looking for a recruiting manager to work within the full-time placement recruitment division which is part of Robert Half’s technology talent solutions line of business. Once again, Robert Half was named to FORTUNE® magazine’s list of “Most Admired Companies.” (January 21, 2024) Responsibilities • As a recruiting manager, you will source & recruit target candidate profiles using various tools such as our proprietary database, managing public-facing job postings, direct head-hunting, LinkedIn, public job-boards such as Indeed, Monster & CareerBuilder, generating candidate referrals, attending networking events, etc. • The recruiting manager will screen & Interview potential candidates, qualify them, and match them with the needs of our clients• The recruiting manager / technical recruiter will market the services of Robert Half to commercial clients to generate new business through cross-leveraging existing Robert Half relationships, cold-calling, calling on leads and job postings, attending networking groups, and through the use of tools such as SalesForce.com, ZoomInfo, LinkedIn, our proprietary database, etc. • Negotiate and establish contractual/recruiting agreements with clients • Qualify client job requirements and establish plan to placement • Provide customer service & counsel clients on strategy to attract & on-board talent• Educate clients on current national and local market trends surrounding employment conditions, technical salary ranges and local variances

Receptionist <ul><li>Answering and Directing Calls: Operate a multiline phone system, screen and forward calls to the right personnel, and take detailed messages when necessary.</li><li>Administrative Support: Provide general administrative support, including data entry, scheduling meetings, and preparing meeting rooms as needed.</li><li>Mail and Package Handling: Receive and sort incoming mail and deliveries, as well as coordinate outgoing packages.</li><li>Front Desk Maintenance: Keep the reception area clean and organized to maintain a welcoming appearance.</li><li>Visitor Log Management: Maintain accurate records of guest logs, visitor badges, and office security protocols.</li><li>Supplies Management: Monitor and order office supplies to ensure availability of resources for staff and visitors.</li><li>Customer Service: Address visitor or caller inquiries with professionalism and escalate issues to the relevant team members or management.</li></ul>

Collections Specialist We are offering a long term contract employment opportunity for a Collections Specialist in Carlsbad, California. As a Collections Specialist, you will be primarily focused on sales order entry, handling collections issues, and interacting with customers. You will also be tasked with ensuring that sales orders are processed accurately and efficiently, while maintaining a high level of customer service. Responsibilities: • Handle sales order entry, with a focus on accuracy and efficiency • Address and resolve collections issues as they arise • Maintain consistent interaction with customers to ensure a high level of customer service • Utilize NetSuite and basic Excel for daily tasks and customer management • Keep track of and follow up with customers regarding collections • Review expense reports and ensure receipt availability • Use your skills in Accounts Receivable (AR), Answering Inbound Calls, Claim Administration, and Collection Processes to meet job requirements • Act as a gatekeeper for sales orders, ensuring all orders are processed correctly and efficiently • Handle B2B collection emails and internal emails • Deal with a large volume of sales orders and manage the accounts of big customers.

Receptionist A company in Rancho Santa Fe is seeking a professional and personable Receptionist to join their team! This is a fantastic opportunity to work in a fast-paced and collaborative environment where you will serve as the face of the organization while ensuring smooth front desk operations. If you thrive in a role where no two days are the same and enjoy interacting with people, this might be the perfect fit for you! The ideal candidate is highly organized, approachable, and skilled in multitasking while maintaining a positive and professional demeanor. If you are ready to showcase your talents and grow your career in a supportive and thriving workplace, don't wait — apply today! Key Responsibilities:Front Desk Operations:<ul><li>Serve as the first point of contact for clients, visitors, and staff by creating a welcoming and professional atmosphere.</li><li>Answer and redirect incoming phone calls, emails, and other inquiries while ensuring a high level of customer service.</li><li>Manage and maintain the appearance of the reception area to uphold a polished and organized workspace.</li><li>Handle incoming and outgoing mail, deliveries, and courier services efficiently throughout the day.</li></ul>Administrative Support:<ul><li>Provide general administrative support, including scheduling appointments, managing calendars, and preparing documents.</li><li>Assist with data entry, filing, and maintaining records to ensure smooth office operations.</li><li>Support scheduling and setup of meetings, conference rooms, and events, including coordinating logistics and materials.</li><li>Help organize office supplies and track inventory, placing orders as needed to avoid shortages.</li></ul>

Collections Specialist A dynamic company in San Marcos, CA is seeking a meticulous and goal-oriented Collections Specialist to manage incoming payments and ensure timely resolution of outstanding accounts. The ideal candidate will possess excellent negotiation skills and a commitment to excellent customer service. Key Responsibilities:<ul><li>Proactively manage and maintain a portfolio of accounts to minimize overdue balances.</li><li>Contact customers via phone and email to resolve outstanding payments and ensure timely collections.</li><li>Investigate and resolve billing discrepancies by collaborating with customers and internal departments.</li><li>Document all communication and updates related to collections efforts in a centralized system.</li><li>Generate reports on aging accounts and provide recommendations to the finance team.</li><li>Assist in credit evaluations for new customers to assess financial risks.</li></ul>

Bilingual Spanish Receptionist A well-established company in [Location] is seeking a friendly and professional Bilingual Spanish Receptionist to be the face of the organization. The ideal candidate will have excellent communication skills in both English and Spanish and will excel at providing a welcoming experience for visitors and callers. If you have strong organizational skills and enjoy being at the center of a team’s success, this role is for you! Key Responsibilities:<ul><li>Greet and assist visitors and manage a multi-line phone system to direct calls to the appropriate departments.</li><li>Maintain front desk organization, ensuring a clean and functional reception area.</li><li>Coordinate schedules and meeting spaces as needed for office activities.</li><li>Assist with data entry, file maintenance, and distributing mail or office supplies.</li><li>Translate documents and correspondence from English to Spanish or vice versa, as needed.</li><li>Support other departments with administrative tasks such as preparing correspondence and tracking information.</li><li>Provide a professional, welcoming demeanor in both Spanish and English to ensure all guests feel supported.</li><li>Handle inquiries from clients and team members effectively and promptly.</li></ul>

Front Desk Coordinator Robert Half is partnering with a well-established and fast-growing company in San Marcos, CA, to find a dynamic and detail-oriented Front Desk Coordinator. This is an exceptional opportunity for someone who thrives in a people-facing role, is highly organized, and is passionate about providing a positive first impression. Join a company that values its team and promotes a culture of excellence and support. The ideal candidate will have exceptional communication skills, a welcoming demeanor, and the ability to manage multiple tasks while ensuring a seamless office environment. Key Responsibilities:Front Desk Management and Office Support:<ul><li>Serve as the first point of contact for visitors, clients, and employees, greeting everyone with professionalism and warmth.</li><li>Answer and direct incoming phone calls, emails, and inquiries efficiently, providing clear and accurate information.</li><li>Manage the front desk area, maintaining a tidy, professional, and welcoming workspace.</li><li>Coordinate mail, packages, and deliveries, ensuring proper distribution and tracking.</li><li>Assist with office supply inventory, ordering supplies, and overseeing general office maintenance requests.</li></ul>Scheduling and Coordination:<ul><li>Maintain visitor logs, ensuring compliance with organizational security and confidentiality protocols.</li><li>Schedule and confirm appointments for staff, clients, and managers, keeping calendars organized and up to date.</li><li>Support meeting preparation by arranging conference rooms, printing materials, and coordinating catering services as needed.</li></ul>Administrative Assistance:<ul><li>Provide light administrative support to various departments, including data entry, filing, and document organization.</li><li>Assist with onboarding activities for new hires, such as setting up workspaces and distributing materials.</li><li>Collaborate with team members to ensure smooth daily operations and provide support for ad-hoc projects as needed.</li></ul>

Accounting Robert Half is recruiting a skilled and detail-oriented Accountant for our Hospitality client located in the heart of Corona, CA. In this role, you will work closely with an accounting team to support the day to day financial operations and ensure accuracy in all accounting processes. This is an onsite, contract position with an excellent opportunity to apply your accounting expertise in a dynamic workplace. Responsibilities:Accounting and Bookkeeping: <ul><li>Maintain and reconcile general ledger accounts.</li><li>Prepare comprehensive financial statements.</li><li>Accounts Payable and Receivable: Accurately process AP/AR transactions and journal entries.</li><li>Payroll & Bank Reconciliations: Manage payroll processes and execute bank reconciliations.</li><li>Month-End and Year-End Closing: Support closing processes with accuracy and attention to detail.</li></ul>

Collections Specialist We are seeking a Collections Specialist for a long term contract employment opportunity in the Hospitality industry, located in Escondido, California. In this role, you will be primarily focused on maintaining customer accounts, managing billing inquiries, and ensuring efficient processing of customer credit applications. Responsibilities: • Manage and maintain assigned customer accounts with outstanding balances. • Efficiently process customer credit applications. • Handle customer requirements for invoice payments such as vendor applications and questionnaires. • Adhere to internal procedures for collecting overdue invoices and ensure that internal reports are updated. • Reach out to customers via email or phone to confirm payment intent and status. • Provide support to both internal teams and external customers with billing inquiries. • Utilize accounting software systems and NetSuite for collections and billing functions. • Manage B2B collections and accounts receivable. • Answer inbound calls related to collections and billing.