We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
We are in search of a Customer Service Representative to be an integral part of our team in Valencia, California. In this role, you will be the primary point of contact for our customers, handling their inquiries, processing orders, providing product information, and resolving product-related issues. This is a customer-centric role that requires interaction with customers through calls and emails, and occasional front desk phone answering.<br><br>Responsibilities<br>• Address customer inquiries and resolve issues through phone calls<br>• Accurately process orders and licenses<br>• Maintain detail-oriented correspondence with customers via email<br>• Provide detailed product information to customers<br>• Ensure accuracy in data entry to avoid errors<br>• Work collaboratively with the team to deliver excellent customer service<br>• Serve as a backup for answering front desk phones when necessary<br>• Handle a fast-paced environment while multitasking<br>• Be available to work overtime and weekends if necessary<br>• Demonstrate proficiency in Word, Excel, and Adobe Acrobat<br>• Provide accurate quotes to customers and ensure prompt follow-up
We are looking for a dedicated Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent role, you will provide exceptional service to customers while supporting sales efforts and contributing to team success. This position offers a hybrid work environment and opportunities to represent the company at industry events.<br><br>Responsibilities:<br>• Deliver outstanding face-to-face customer service in the showroom, ensuring a positive experience for all visitors.<br>• Collaborate with the sales team and other departments to support cross-functional initiatives.<br>• Provide assistance with training on legacy systems to ensure smooth operations.<br>• Represent the company at industry tradeshows up to six times per year, showcasing products and building relationships.<br>• Manage inbound and outbound communications, including calls and email correspondence, with professionalism.<br>• Perform accurate data entry and order processing to maintain records and support sales activities.<br>• Schedule appointments and coordinate showroom activities to optimize customer engagement.<br>• Utilize Microsoft Excel and Word to prepare reports and maintain documentation.<br>• Stay organized and multitask in a fast-paced environment, ensuring timely responses to customer needs.<br>• Travel for 3-day trips to attend tradeshows, up to six times annually, after transitioning to a permanent role.
We are looking for a skilled and success driven Customer Service Representative to join our team in Pasadena, California. In this contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and maintaining accurate records. If you have a passion for delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Accurately input and update customer information within company databases.<br>• Process customer orders efficiently, ensuring timely and accurate fulfillment.<br>• Address customer inquiries and resolve complaints in a detail oriented and effective manner.<br>• Collaborate with sales representatives and other departments to address discrepancies and fulfill customer needs.<br>• Generate detailed reports and summaries on customer interactions and data.<br>• Assist with the creation and management of style setups, color setups, and swatch uploads.<br>• Coordinate order confirmations, re-orders, replacements, and special requests.<br>• Verify unconfirmed orders and manage cancellations or closures of outdated orders.<br>• Support reception desk activities and provide administrative assistance as needed.<br>• Assist in preparing credit memos, proof of delivery, and invoice copies.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this long-term contract position, you will play a key role in ensuring smooth operations by coordinating schedules, handling complex inquiries, and maintaining detailed records. This role requires excellent communication skills and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Assign Behavior Interventionists (BIs) to participants based on location, skills, and compliance requirements.<br>• Collaborate with families and clinical teams to develop and maintain schedules.<br>• Update and confirm schedules daily using a computer-based system.<br>• Address complex scheduling requests and changes with professionalism and timeliness.<br>• Notify relevant parties of scheduling adjustments and monitor attendance and coverage needs.<br>• Create and submit accurate service reports for billing and payroll purposes.<br>• Analyze contract compliance and address gaps by developing actionable plans.<br>• Coordinate with Payroll, Billing, and Human Resources to ensure accurate processing of payments and status updates.<br>• Attend staff meetings, trainings, and other required sessions.<br>• Provide cross-training to new scheduling coordinators.
Customer Experience Specialist<br>Reports to: Director, Customer Experience<br>Job Requirements:<br>• Three years+ experience in a medium to large Inbound/Outbound<br>Call Center environment<br>• Experience with multiple customer points of contact (chat, email, fax, phone)<br>• Understanding of the complete sales cycle from lead generation to sales close<br>• Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers<br>• Familiar with Return Goods Authorization processing<br>• Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI)<br>Key Functional Skills/Knowledge<br>• Keyboard and data input proficiency (35 wpm)<br>• Strong problem solving skills.<br>• Active listener who is service oriented<br>• Strong interpersonal skills with a positive, pleasant and respectful demeanor<br>• Excellent written and verbal communication skills<br>• Computer proficient in Word, Excel and Outlook<br>• Self-motivated, team player who values continuous learning<br>• Attentive to detail<br>Desired Education<br>• High School Diploma or GED<br>• College or trade school degree/experience preferred
<p>Our team is seeking a reliable and detail-oriented Part-Time Medical Office Clerk to support daily operations in a busy medical office. This opportunity is ideal for candidates who possess strong organizational skills and customer service experience in an administrative or healthcare setting.</p><p>Responsibilities:</p><ul><li>Accurately enter data into office systems and maintain patient records</li><li>Respond promptly and professionally to emails and phone inquiries</li><li>Call customers to verify orders and appointment details</li><li>Enter invoices and assist with basic billing functions</li><li>Support the office team by handling routine clerical tasks</li></ul><p><strong>Schedule: Monday – Friday, 11am – 3pm </strong></p>
We are looking for a detail-oriented and organized Receptionist to join our team in Torrance, California. In this Contract to permanent position, you will play a vital role in ensuring smooth front desk operations and providing excellent customer service. This role requires strong communication skills and the ability to manage multiple tasks efficiently.<br><br>Responsibilities:<br>• Greet visitors and ensure they are directed to the appropriate person or department promptly.<br>• Manage a multi-line phone system, answering inbound calls and transferring them as needed.<br>• Handle switchboard operations efficiently for phone systems with 1 to 10 lines.<br>• Provide accurate information to callers and resolve basic inquiries in a courteous manner.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Assist with administrative tasks such as scheduling appointments or managing mail.<br>• Ensure confidentiality and a high standard of conduct when handling sensitive information.<br>• Communicate effectively with team members and external clients to support daily operations.
<p>A Healthcare Company is seeking a Medical Front Desk Coordinator to join its team. The Front Desk Coordinator will be the first point of contact for patients, managing check-ins, scheduling appointments, handling phone inquiries, and providing exceptional customer service. Strong organizational skills, attention to detail, and proficiency with patient scheduling and insurance processes are essential. Along with performing front desk responsibilities, you will play a crucial role in assisting the physician with calendar management and coordinating travel arrangements. Experience or familiarity with dermatology practices or medical spas is highly valued.</p><p><br></p><p>Front Desk Duties:</p><p><br></p><ul><li>Greet patients and visitors with professionalism and empathy, ensuring a welcoming environment.</li><li>Respond to phone calls and emails, scheduling appointments, and managing inquiries related to dermatology services.</li><li>Maintain accurate patient records and assist with electronic medical records (proficiency in systems like Epic or Cerner preferred).</li><li>Process payments and collect co-pays efficiently using the practice's payment procedures.</li><li>Ensure the reception area is clean, organized, and fully stocked with supplies.</li></ul><p>Calendar Management:</p><p><br></p><ul><li>Manage the physician’s schedule, ensuring timely appointments and optimizing operational efficiencies.</li><li>Organize and prioritize meetings and calls for internal and external communications.</li><li>Collaborate with the medical office administrator to minimize scheduling conflicts.</li></ul><p>Travel Arrangements:</p><p><br></p><ul><li>Plan and book travel arrangements for the physician, including flights, accommodation, and ground transportation.</li><li>Prepare itineraries that align with clinic schedules, conferences, or commitments.</li><li>Handle last-minute changes and cancellations promptly and effectively.</li></ul><p>Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Orange, California. This is a Contract to permanent position, offering the opportunity to transition into a long-term role based on performance. The ideal candidate will be responsible for ensuring smooth front-office operations, providing exceptional customer service, and maintaining an organized workspace.<br><br>Responsibilities:<br>• Welcome and assist customers and visitors, addressing inquiries and directing them to the appropriate personnel.<br>• Handle multi-line phone systems, answering inbound calls promptly and courteously.<br>• Perform routine filing and organization of documents and case files.<br>• Keep the office environment tidy and functional, ensuring supplies are ordered and office equipment is well-maintained.<br>• Participate in regular meetings with supervisors to discuss updates, share resources, and align on goals.<br>• Provide administrative support by proofreading documents and ensuring accuracy in all communications.<br>• Manage tasks requiring physical activity, including lifting up to 50 pounds safely and maintaining long periods of walking, standing, or sitting.
We are looking for a Front Desk Coordinator to join our team in Santa Monica, California. As the welcoming face of the clinic, you will play a vital role in ensuring smooth operations while delivering exceptional customer service to patients and visitors. This Contract to permanent position offers an exciting opportunity to contribute to a detail-oriented, patient-focused environment.<br><br>Responsibilities:<br>• Greet patients and visitors with courtesy and ensure a positive first impression.<br>• Complete patient check-in and check-out processes, verifying demographic, insurance, and referral details.<br>• Communicate clearly with patients about appointments, treatment schedules, authorizations, and financial obligations.<br>• Manage appointment scheduling, confirmations, and updates with accuracy and efficiency.<br>• Facilitate communication between patients, therapists, and insurance providers as required.<br>• Collect copays and payments while adhering to confidentiality and compliance standards.<br>• Maintain accurate patient records within the electronic medical system.<br>• Assist with clinic flow by anticipating scheduling needs and addressing delays or changes proactively.<br>• Uphold clinic policies and standards to ensure consistency and quality.<br>• Provide administrative support and assist with operational tasks as needed.
Position summary The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed. <br> Job qualifications - High school diploma or equivalent. - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. - Skilled in the use of mail phone email digital reprographics and mail equipment. - Familiar with general back office procedures to meet and maintain client satisfaction. - Proven customer service skills are required in order to create maintain and enhance customer relationships. - Good written and verbal communication skills including detail oriented telephone and email etiquette. - Attention to detail with good organizational skills. - Must be able to meet deadlines and complete all projects in a timely manner. - Ability to handle sensitive and/or confidential documents and information. - Able to make independent decisions that conform to business needs and policy. - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. - Must work well in a team environment. - Must be able to interact effectively with multi-functional and diverse backgrounds. - Ability to work in a fast-paced environment. - Must be self-motivated with positive can-do attitude.
<p>We are looking for a detail-oriented Receptionist to join our team in Irvine, California. In this contract position, you will serve as the first point of contact, ensuring smooth communication and efficient handling of administrative tasks. This role requires excellent organizational skills and the ability to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere.</p><p>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.</p><p>• Handle sensitive and confidential documents with discretion and accuracy.</p><p>• Coordinate with managers and clients to address any issues related to deadlines or tasks.</p><p>• Assist in completing assigned projects and administrative duties as needed.</p><p>• Manage inbound calls efficiently, providing accurate information and support.</p><p>• Maintain the reception area, ensuring it is clean and organized.</p><p>• Support the team with general office services and operational needs.</p><p>• Record and relay messages accurately to the respective recipients.</p><p>• Provide assistance with scheduling and appointment management when required.</p><p>• Set up and break down conference rooms</p><p>• Manage inventory and supply stocking</p><p>• Answer phones and book conference rooms</p><p>• Support frequent onsite events </p><p><br></p>
<p>Join our team as a Medical Collector I and play a crucial role in our revenue cycle operations. The Medical Collector will be the go-to specialist for managing outstanding insurance claims, navigating denials, and ensuring timely and accurate reimbursements. This is a dedicated collections role requiring persistence, attention to detail, and excellent communication as you collaborate with a talented healthcare billing team onsite.</p><p><strong>Key Responsibilities</strong></p><ul><li>Proactively follow up on outstanding insurance claims to secure accurate and prompt payment.</li><li>Investigate denials, prepare and submit persuasive appeals.</li><li>Research and resolve claim rejections and billing discrepancies.</li><li>Manage collections activity for various payer types, including:</li><li>Medicare</li><li>PPO</li><li>HMO</li><li>Workers’ Compensation</li><li>Lien cases</li><li>Review aging reports to identify, prioritize, and follow up on aged accounts.</li><li>Accurately document all collection activities and follow-ups in the billing system.</li><li>Communicate professionally with insurance representatives to resolve payment issues.</li><li>Field inbound patient calls regarding statements and billing inquiries, providing clear and courteous support.</li><li>Partner with internal billing and coding teams to resolve complex claim matters.</li><li>Consistently meet or exceed established productivity and quality standards.</li></ul><p><br></p>
We are looking for an experienced Compliance Officer to join a dynamic manufacturing team in Los Angeles, California. This role is critical in ensuring the organization adheres to regulatory requirements, mitigates compliance risks, and fosters a culture of accountability across all departments. If you have a strong background in regulatory compliance and a passion for driving best practices, we encourage you to apply.<br><br>Responsibilities:<br>• Monitor industry regulations and governmental guidelines to ensure the organization remains compliant with all applicable laws.<br>• Develop, implement, and maintain effective compliance programs, policies, and procedures tailored to the company’s needs.<br>• Conduct risk assessments to evaluate internal controls and identify areas for improvement.<br>• Provide comprehensive compliance training to employees, ensuring they understand and adhere to policies.<br>• Engage with regulatory agencies to manage compliance-related inquiries and audits.<br>• Prepare detailed reports for senior leadership, summarizing compliance status and highlighting areas requiring attention.<br>• Analyze new regulations to assess potential impact on business operations and advise decision-makers accordingly.<br>• Oversee documentation processes for audits, risk assessments, and other compliance activities.<br>• Promote a culture of compliance by collaborating with teams to ensure policies are consistently followed.<br>• Act as a trusted advisor for all compliance-related matters within the organization.
<p>We are looking for a skilled Collections Specialist to join our team on a long-term contract basis in Santa Ana, California. This role is ideal for professionals with a strong background in collections, particularly within the construction industry, who thrive in fast-paced environments. The position involves managing accounts receivables, resolving invoice discrepancies, and maintaining accurate payment records while fostering excellent relationships with suppliers and customers.</p><p><br></p><p>Responsibilities:</p><p>Preferably someone with construction - Lien releases, payment releases, and Schedule C releases </p><p>Conduct high-volume outbound collection calls to suppliers and customers to ensure timely payments.</p><p>• Analyze subcontractor payment statements and accounts receivable records to identify discrepancies.</p><p>• Review and reconcile invoices, ensuring accuracy and prompt resolution of any issues.</p><p>• Maintain detailed and organized records of payment activities and account statuses.</p><p>• Collaborate with internal teams to address any disputes or concerns related to invoices.</p><p>• Communicate effectively with stakeholders to provide updates on account statuses and payment activities.</p><p>• Monitor compliance with company policies and industry standards in all collection activities.</p><p>• Develop strategies to optimize collections processes and minimize overdue accounts.</p><p>• Utilize strong organizational skills to manage multiple accounts and prioritize tasks effectively.</p><p>• Foster positive relationships with suppliers and customers to support ongoing business partnerships.</p>
We are looking for a dependable and detail-oriented Receptionist/Office Administrator to join our team in Torrance, California. In this contract to permanent position, you will play a key role in managing daily office operations while contributing to a collaborative and dynamic work environment. This role is ideal for someone who is adaptable, eager to learn, and capable of handling a variety of administrative tasks efficiently.<br><br>Responsibilities:<br>• Accurately take and process customer orders while maintaining professionalism.<br>• Organize and maintain physical and digital filing systems to ensure easy access to records.<br>• Provide comprehensive administrative and clerical support across various departments.<br>• Assist the accounting team with basic accounts payable tasks and related responsibilities.<br>• Perform data entry, maintain records, and prepare necessary documents.<br>• Handle inbound calls using a multi-line phone system and ensure effective communication.<br>• Support team members with day-to-day operational needs and special projects.<br>• Manage receptionist duties, including greeting visitors and maintaining a welcoming office atmosphere.
<p>Our client is looking for a detail-oriented Liabilities Claim Specialist to join their team on a contract-to-hire basis in Santa Ana, California. In this role, you will be responsible for managing a variety of claims processes, ensuring seamless communication between stakeholders, and maintaining compliance with documentation standards. This position requires strong organizational skills and the ability to handle multiple tasks effectively while adhering to deadlines.</p><p><br></p><p>Responsibilities:</p><p>• Process incident reports by gathering necessary documentation and submitting first notices of loss.</p><p>• Maintain organized and accurate claim files, ensuring all deadlines and regulatory requirements are met.</p><p>• Act as the main point of contact between internal teams and external partners, including vendors and consultants.</p><p>• Coordinate vehicle repairs, property remediation efforts, and environmental response actions while validating associated invoices.</p><p>• Support recovery efforts by preserving evidence and assisting with subrogation processes.</p><p>• Generate regular claim reports, analyze trends, and provide actionable insights for improvement.</p><p>• Ensure compliance with documentation standards and assist with cross-functional investigations.</p><p>• Manage communications and follow-ups to ensure timely resolution of claims.</p><p>• Oversee the coordination of vendor services and repairs while monitoring progress and quality.</p><p>• Provide administrative assistance to ensure smooth operations within the claims management process.</p>
<p>We are looking for a meticulous Collections Specialist to join our team on a contract basis in Glendale, California. In this role, you will manage and analyze account receivables while ensuring clear and effective communication with clients regarding outstanding balances. This position offers an excellent opportunity to utilize your expertise in collections and credit processes. For immediate consideration apply today!</p><p><br></p><p>Responsibilities:</p><p>• Analyze account receivable data using Access databases, Excel spreadsheets, and QuickBooks.</p><p>• Engage with clients to resolve outstanding balances through precise communication.</p><p>• Update and maintain detailed notes in the Access database regarding client interactions.</p><p>• Execute commercial and consumer collections processes efficiently and effectively.</p><p>• Monitor billing and payment activities to ensure timely collections.</p><p>• Collaborate with internal teams to address discrepancies or issues in accounts.</p><p>• Provide regular reporting on collection activities and outstanding accounts.</p><p>• Follow established credit and collection procedures to mitigate risks.</p><p>• Identify opportunities to improve collection processes and recommend solutions.</p>
We are looking for a dedicated General Office Clerk to join our team in Irvine, California. This long-term contract position offers the opportunity to work in a dynamic environment, supporting essential office operations. The role requires strong organizational skills, adaptability, and a commitment to ensuring smooth office workflows.<br><br>Responsibilities:<br>• Scan and organize tax documents to maintain accurate and accessible records.<br>• Utilize office technology efficiently, adapting quickly to new systems as necessary.<br>• Stand for extended periods while operating office equipment, such as copiers.<br>• Restock supplies in the lunchroom and throughout the office to ensure availability.<br>• Refill copiers with paper and other necessary materials to support office operations.<br>• Collect mail from the building’s mailroom and distribute it to appropriate recipients.<br>• Perform general office tasks and assist with additional duties as assigned.
We are looking for a dedicated and detail-oriented Records Clerk to join a local municipality’s City Clerk’s office in Beverly Hills, California. This contract position with the potential for long-term employment offers an opportunity to make a meaningful impact by managing public records requests efficiently and accurately. The ideal candidate will play a pivotal role in ensuring compliance with municipal regulations and supporting the office's administrative functions.<br><br>Responsibilities:<br>• Review and process public records requests in accordance with established municipal guidelines and deadlines.<br>• Organize and maintain both electronic and physical records, adhering to confidentiality standards and retention schedules.<br>• Monitor the status of requests and communicate updates to both the City Clerk’s office and requestors.<br>• Retrieve required records from various departments and databases to fulfill incoming requests.<br>• Log all requests and responses accurately, ensuring records are updated for audits and reporting purposes.<br>• Identify opportunities to enhance records management processes and contribute to their implementation.<br>• Provide administrative support to the City Clerk’s office, including clerical tasks and coordination as needed.
<p>A leading hospital in the San Fernando Valley is seeking a dedicated Hospital Medical Billing Collections Specialist to join its team. In this role, you will oversee all aspects of the hospital's billing and collections processes, ensuring timely and accurate reimbursement. You will be responsible for managing billing activities and collections for Medicare managed care, commercial insurance, PPO/HMO, and Medi-Cal managed care accounts. This position requires strong attention to detail, a deep understanding of healthcare billing guidelines, and the ability to work collaboratively with internal departments and insurance payers to resolve outstanding claims.</p><p><br></p><p>Responsibilities:</p><p>• Conduct hospital billing and collection processes with accuracy and efficiency</p><p>• Handle Medicare managed care, commercial, PPO/HMO, and Medical managed care</p><p>• Provide training for Collector I positions</p><p>• Appeals and denials management.</p><p>• Engage in Appeals, Billing Functions, Claim Administration, and Collection Processes as part of the role</p><p>• Oversee the management of insurance correspondence and maintain accurate records</p><p>• Monitor patient accounts and take appropriate action to collect insurance payments.</p>
