<p>We are looking for an experienced Lead Enterprise Architect to drive strategic technology decisions and establish scalable, reliable architectural frameworks for the organization. In this role, you will build the enterprise architecture function from the ground up. The Lead Enterprise Architect will define architectural strategy, guide solution design, elevate engineering best practices, and advise senior leadership. You’ll work closely with the CIO, technical leaders, and business stakeholders to create a scalable, secure, and modern technology ecosystem. This is a highly strategic, hands-on leadership role for a self-starter who can operate in an environment with significant architectural gaps and minimal existing standards. This role is hybrid in Boston.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Enterprise Architecture</strong></p><ul><li>Assess the current architecture, identify gaps/anti-patterns, and define the future-state architecture.</li><li>Establish enterprise-wide architecture standards, patterns, and governance.</li><li>Evaluate emerging technologies and present recommendations to executive leadership.</li><li>Align solution design with business goals and long-term technology strategy.</li></ul><p><strong>Solution Architecture</strong></p><ul><li>Lead solution design for policy admin platforms (Duck Creek, Guidewire), microservices, APIs, integrations, and data architecture.</li><li>Provide guidance, not coding, to development teams and technical leads.</li><li>Develop architectural blueprints and ensure adherence across engineering teams.</li></ul><p><strong>DevOps & Testing Leadership</strong></p><ul><li>Manage 2 DevOps Engineers and 1 Testing Engineer.</li><li>Standardize CI/CD practices, DevOps frameworks, and testing automation across teams.</li></ul><p><strong>Execution & Cross-Functional Leadership</strong></p><ul><li>Drive architectural roadmaps for applications, data, and integrations.</li><li>Partner with business stakeholders to ensure solutions meet organizational needs.</li><li>Mentor engineers and influence engineering, data, and infrastructure teams.</li></ul>
<p>A large, mission-driven organization within the public sector health and human services domain is seeking a <strong>Business Systems Architect / Senior Business Systems Analyst</strong> to lead a strategic effort focused on optimizing and modernizing a complex case management technology ecosystem. This is a confidential search for a long-term initiative that requires a blend of systems strategy, business architecture, and hands-on analysis.</p><p><strong>About the Role</strong></p><p>This individual will be responsible for evaluating current system capabilities, defining business and system architecture, and mapping processes across multiple platforms to drive consistency, efficiency, and strategic use of technology. The initial focus will be on the organization’s case management systems, which span Salesforce, Microsoft Dynamics, and several additional applications used across different business units.</p><p>The goal is to streamline, align, and modernize these systems to support future scalability and operational effectiveness. This role may involve either working independently or partnering with internal subject-matter experts who deeply understand existing workflows.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess current-state case management systems and supporting applications across multiple business areas.</li><li>Define system capabilities, business architecture, and process flows to recommend opportunities for standardization and consolidation.</li><li>Partner closely with internal business teams and technical teams to distill complex requirements and translate them into actionable solution strategies.</li><li>Develop detailed documentation including workflows, capability maps, system interaction diagrams, and functional requirements.</li><li>Serve as a thought partner in shaping a long-term solution strategy leveraging low-code/no-code tools.</li><li>Work with cross-functional teams from IT, business stakeholders, and external partners to guide solution design and ensure alignment with organizational goals.</li><li>Provide recommendations that balance current-state realities with future-state architectural vision.</li><li>Support decision-making around whether to backfill internal SMEs or leverage external expertise.</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Cambridge, Massachusetts. This role involves developing and designing comprehensive courses tailored for datacenter and critical infrastructure professionals. You will play a key part in creating instructional materials and tools that help learners excel in their roles, such as datacenter technicians and analysts. This is a contract position with the potential for a permanent role, offering the opportunity to contribute to impactful educational initiatives.<br><br>Responsibilities:<br>• Design and develop end-to-end course content for datacenter and critical infrastructure training.<br>• Collaborate with a team of instructional designers and developers to create classroom-ready materials.<br>• Build curriculum materials including tasks, job aids, and lists to enhance learner engagement.<br>• Create instructional tools using platforms such as Google Docs, Google Slides, and Articulate 360.<br>• Incorporate augmented reality elements where applicable to enrich learning experiences.<br>• Work closely with analysts to transform design and market insights into effective course materials.<br>• Develop content on topics such as datacenter hardware, cooling systems, power distribution, and motor control systems.<br>• Ensure the curriculum aligns with industry standards and prepares learners for real-world challenges.<br>• Optionally deliver training sessions and workshops at our facility.<br>• Report progress and outcomes to the VP of Product.
<p>Our client, a global technology organization in the software development space, is seeking an experienced Corporate Trade Senior Manager to lead import and export compliance activities across the Americas. This is a highly visible role within a corporate headquarters environment, partnering closely with cross-functional leaders and senior executives.</p><p><br></p><p>This opportunity is ideal for professionals coming from Big 4 Indirect Tax, trade consulting, legal trade counsel, or select audit backgrounds with export compliance experience. The hiring manager has a Big 4 background and is open to strong consulting-to-industry transitions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage import/export compliance programs across the Americas region</li><li>Ensure compliance with U.S. and international export, customs, and sanctions regulations</li><li>Serve as subject matter expert for export classification (CCL, USML), jurisdiction determination, and licensing</li><li>Support global trade compliance initiatives and internal policy alignment</li><li>Analyze import/export data to identify duty mitigation and savings opportunities</li><li>Partner with Supply Chain, Logistics, Tax, Finance, Legal, and site teams</li><li>Support trade compliance audits and internal assessments</li><li>Oversee trade compliance systems and support system enhancements and adoption</li><li>Develop and maintain trade compliance processes, procedures, and documentation</li><li>Deliver training to cross-functional teams on trade and export compliance requirements</li><li>Provide trade compliance support for M& A and due diligence activities</li></ul><p><br></p>
We are looking for an experienced Project Manager/Senior Consultant to join our team in Cambridge, Massachusetts. In this role, you will contribute to the development of cutting-edge curriculum for advanced manufacturing and industrial maintenance technicians. This is a contract-to-permanent position, offering an exciting opportunity to collaborate with design and development teams to create impactful educational materials. The role is fully remote, with occasional client visits based on location availability.<br><br>Responsibilities:<br>• Lead the design and development of comprehensive curriculum materials for advanced manufacturing and industrial maintenance technician courses.<br>• Work collaboratively with analysts and developers to transform design concepts into ready-to-use instructional packages.<br>• Develop course materials such as job aids, task lists, and classroom resources to support effective learning experiences.<br>• Ensure curriculum aligns with industry standards and addresses the needs of learners preparing for careers in advanced manufacturing.<br>• Utilize tools like Google Slides, Google Docs, and Articulate 360 to create high-quality instructional content.<br>• Incorporate practical applications such as programmable logic controllers, variable frequency drives, power distribution systems, and conveyor belts into the curriculum.<br>• Provide insights and expertise in instructional design within the tech and manufacturing sectors.<br>• Occasionally meet with clients to gather feedback and refine curriculum based on their requirements.<br>• Collaborate with leadership, including the Vice President and Director of Advanced Manufacturing, to align deliverables with organizational goals.<br>• Explore innovative technologies such as augmented reality to enhance the learning experience.
We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. This role will involve analyzing and optimizing current systems to ensure efficient use of technology, particularly within case management platforms. The ideal candidate will bring a strong background in public sector health, human services, or insurance, and will play a key role in driving strategic solutions.<br><br>Responsibilities:<br>• Assess and document existing system capabilities and business architecture processes.<br>• Develop strategies to optimize case management systems, including Salesforce and Dynamics.<br>• Collaborate with cross-functional teams to identify opportunities for system consolidation and improved efficiency.<br>• Work with low-code/no-code platforms to implement solutions tailored to organizational needs.<br>• Facilitate workshops and meetings to gather requirements and align stakeholders on project objectives.<br>• Create detailed Business Requirement Documents (BRDs) and ensure alignment with project goals.<br>• Apply Agile Scrum methodologies to manage project tasks and timelines effectively.<br>• Provide expertise in public sector health and human services or insurance processes.<br>• Support the transition of internal employees into project roles as needed.<br>• Deliver actionable recommendations to improve technology utilization.
<p>Our client is hiring a senior finance professional to join a high-performing portfolio finance team supporting private equity, real assets, and private company investments.</p><p><br></p><p>This role owns valuation, accounting, and reporting for complex private investments and works closely with investment, legal, tax, and compliance teams across the full transaction lifecycle. You’ll also contribute to portfolio-wide initiatives, process improvements, and technology-driven enhancements in a fast-paced, sophisticated investment environment.</p>
<p>Senior Fund Accountant – Family Office</p><p>Overview:</p><p>A private family office is seeking a Senior Fund Accountant to support accounting, reporting, tax coordination, and cash management for its pooled investment vehicles (“the Funds”). This role partners closely with internal operations staff and external service providers to ensure accurate, timely financial and investor reporting.</p><p><br></p><p>Key Responsibilities:</p><p>-Manage daily accounting activities, including cash review and journal entries.</p><p>-Lead quarterly close processes, including valuation review, reconciliations, and investor reporting.</p><p>-Oversee preparation and review of audited financial statements and support annual audit activities.</p><p>-Coordinate tax compliance with external accounting partners.</p><p>-Review investment documentation and support general fund administration.</p><p>-Maintain investor transaction schedules and review materials for capital calls and distributions.</p><p>-Support all Fund‑related cash flow processing and perform regular cash reconciliations.</p><p>-Forecast liquidity needs and process stock distributions.</p><p>-Collaborate with Fund Accountants and treasury staff to streamline workflows.</p><p>-Leverage technology to improve processes and support new fund launches.</p><p>-Provide backup support on projects as needed.</p><p><br></p>
<p>Our client, a successful law firm, is seeking a<strong> Director of Administration/Firm Administrator </strong>to oversee the operational and administrative functions of the firm. This role requires a proactive leader who can maintain and enhance the firm's collaborative culture while ensuring seamless business operations. Reporting to the Managing Partner and Management Committee, this position offers an opportunity to contribute to the firm's growth and success.</p><p><br></p><p><strong>Location: </strong>Newton, MA</p><p><strong>Salary: </strong>$115,000 - $125,000 (DOE)</p><p><strong>Schedule:</strong> Hybrid (4 days in office, 1 day remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Human Resources: Recruitment, hiring, training, and supervision of administrative staff; management of staff evaluations, workflow, and policies and procedures; approval of non-attorney hourly timecards, assistance with payroll processing; maintenance of weekly firm schedules; coordination of firm events, including staff appreciation initiatives.</li><li>Information Technology: Oversight of computer systems and office equipment maintenance and enhancements in coordination with outside IT support.</li><li>Facilities Management: Landlord/tenant relations; office operations; management of office equipment and supplies; onsite and offsite file management; safety and security compliance.</li><li>Insurance and Compliance: Oversight of firm insurance coverage and compliance with all statutory regulations and required filings.</li><li>Marketing: Management of website and attorney profiles; professional announcements; event sponsorships and advertising; marketing materials and promotional items.</li><li>Supervision and Development: Supervision and professional development of staff supporting the above functions.</li></ul>
We are looking for a proactive and detail-oriented Office Manager to oversee daily administrative operations and support the broader team. Based in Boston, Massachusetts, this role is ideal for someone who excels in organization, communication, and multitasking. You will play a pivotal role in ensuring the office runs smoothly while serving as a key liaison for staff and external vendors.<br><br>Responsibilities:<br>• Manage daily office operations, including maintaining a clean and organized workspace.<br>• Coordinate and monitor office supplies and vendor relationships to ensure timely deliveries and cost-effective solutions.<br>• Provide administrative support to executives, including calendar management and light executive assistant duties.<br>• Assist in planning and executing company social events and staff gatherings.<br>• Oversee reception duties, such as greeting visitors and managing incoming calls.<br>• Maintain office aesthetics by ensuring common areas are well-kept and presentable.<br>• Support remote teams with administrative needs and occasional travel to other locations.<br>• Utilize Microsoft Office Suite to create documents, presentations, and spreadsheets as needed.<br>• Act as the primary point of contact for operational inquiries and troubleshooting.<br>• Foster a collaborative and detail-oriented office environment that reflects the company’s values.
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a highly motivated <strong>Senior Project Manager</strong> to support the Markets Financing Solutions – Prime Services business. This role leads the execution of a complex global program supporting the growth of a multinational Prime Services offering. The ideal candidate brings extensive project management experience, strong financial services knowledge, and the ability to manage cross‑functional, multi‑workstream initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Core Project & Program Management</strong></p><ul><li>Drive end‑to‑end project execution across multiple workstreams</li><li>Define operating model and technology requirements</li><li>Lead steering committees and governance forums</li><li>Provide regular updates to senior stakeholders and strategic committees</li><li>Develop and maintain project plans, milestones, dependencies, and risk logs</li><li>Ensure alignment with Change Management Framework requirements for EMEA‑impacting initiatives</li><li>Build productive relationships with project leads across the enterprise</li></ul><p><strong>Regulatory & Governance</strong></p><ul><li>Support regulatory compliance and approval processes</li><li>Track and coordinate governance and oversight programs required for new product launches</li></ul><p><strong>Specific Program Responsibilities</strong></p><ul><li>Support the build‑out of a new Prime Services offering</li><li>Manage scope, capacity planning, resources, timelines, and risks/issues</li><li>Coordinate activities across technology, operations, and business teams</li><li>Identify risks, escalate issues, and drive mitigation and resolution</li><li>Communicate program status to senior management on a regular and ad‑hoc basis</li><li>Manage workstream interdependencies and oversee outsourced components</li></ul>
<p>My client, an excellent Health Tech Company is hiring for a Director of Actuarial Analytics to join the company. The Director of Actuarial Analytics will report to the Executive Director of FP& A with alot of interaction with the CFO of the company. For this position, deep expertise within Healthcare in forecasting, pricing & utilization analysis along with experience with Medicare/Medicaid and other commercial payer models. Compensation for this position is $190-230K + 25% Bonus + Equity. This company has been growing nicely on a consistent basis, could IPO down the road, is a 100% REMOTE company but does have an office space, offers excellent benefits, a great work life balance, alot of growth potential and more!</p><p><br></p><p>If interested in hearing more, please email your resume to matthew.katz@Roberthalf or message me on Linkedin ASAP. Thank you.</p>
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
<p>Robert Half’s marketing & creative client is looking for a Creative Strategist for a 6+ month contract south of Boston. This is a hybrid, 40-hour-per-week opportunity, candidates must be able to work onsite 3 days/week. The Content Manager will lead the full lifecycle of content strategy, creation, and execution—driving high-quality, multi-channel content and collaborating across marketing, product, and creative teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Define audience, key messages, and content plans in collaboration with marketing leads</li><li>Develop and manage editorial calendars and content schedules</li><li>Lead production of creative materials including copy, graphics, video, etc.</li><li>Guide and review the work of writers, designers, and videographers</li><li>Collaborate with marketing, sales, product, and creative teams for integrated initiatives</li><li>Analyze and report on content performance using data and insights</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
We are looking for a highly organized and detail-oriented Executive Assistant to support key administrative functions for our team in Boston, Massachusetts. This contract position requires an individual who excels in managing schedules, coordinating meetings, and handling confidential correspondence with precision and efficiency. The ideal candidate will bring exceptional communication skills and a proactive approach to ensuring smooth day-to-day operations.<br><br>Responsibilities:<br>• Manage executive calendars, including scheduling meetings and prioritizing appointments.<br>• Coordinate and facilitate virtual and in-person meetings using tools like Cisco Webex Meetings.<br>• Prepare and distribute accurate and timely correspondence and documentation.<br>• Oversee timekeeping processes and ensure accurate reporting using systems such as Kronos.<br>• Handle expense reporting and approvals utilizing Concur.<br>• Assist with CRM data entry and maintenance to ensure up-to-date client information.<br>• Organize conference calls and ensure all participants have access to necessary materials.<br>• Maintain efficient workflow for administrative tasks, ensuring deadlines are consistently met.<br>• Provide direct support for financial services-related operations, including ADP processes.<br>• Act as a liaison between internal teams and external stakeholders to ensure clear communication.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. This long-term contract position offers the opportunity to provide essential IT support to a dynamic organization within the Health Pharm/Biotech industry. The role involves in-person interaction and requires relevant experience, attention to detail, strong technical skills, and excellent communication abilities.<br><br>Responsibilities:<br>• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.<br>• Manage user accounts through Active Directory, including password resets and account unlocks.<br>• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.<br>• Address service requests and incidents using ServiceNow for ticket management.<br>• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.<br>• Support walk-up IT kiosks and assist end users in person across multiple buildings.<br>• Collaborate on projects such as migrating to Windows 11, implementing Intune, and deploying Manage Engine for patch management.<br>• Handle remote tickets for non-local users and provide seamless IT assistance.<br>• Work closely with a team of 9-10 support staff, following guidance from team leads and established protocols.<br>• Contribute to maintaining a high level of service for approximately 1,000 end users across two buildings.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Lawrence, Massachusetts. This role involves providing technical assistance to both remote and onsite users while maintaining and troubleshooting various software and hardware systems. If you enjoy solving technical problems and thrive in a fast-paced environment, this position offers an excellent opportunity to showcase your expertise.<br><br>Responsibilities:<br>• Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently.<br>• Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications.<br>• Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems.<br>• Handle mailroom support tasks and assist with related technical needs.<br>• Work with Windows-based systems to provide solutions and ensure optimal functionality.<br>• Respond to and manage service desk tickets using SuperOps ticketing software.<br>• Collaborate as part of a virtual support team to address user challenges.<br>• Conduct basic troubleshooting for Active Directory and Microsoft Windows environments.<br>• Provide consistent updates and communication to users regarding issue resolutions.<br>• Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations.
