<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
We are looking for an experienced Controller to join our team on a contract basis in Newburyport, Massachusetts. In this role, you will play a pivotal part in stabilizing our site-level accounting and financial operations while ensuring the continuity of critical processes. This is a contract position designed for 6-12 months, providing an excellent opportunity to contribute to key financial functions and collaborate with leadership.<br><br>Responsibilities:<br>• Oversee the monthly financial close process, including journal entries, account reconciliations, and financial reporting.<br>• Develop and monitor key performance indicators (KPIs) and metrics at the site level.<br>• Prepare detailed financial presentations for site leadership teams and provide ad hoc analyses as needed.<br>• Conduct cost accounting and gross margin analysis in collaboration with sales and operations teams.<br>• Manage job costing for capital sales, ensuring accurate cost allocation and supporting invoicing processes.<br>• Analyze manufacturing costs and variances to identify opportunities for improvement and efficiency.<br>• Act as a trusted financial advisor to operations, sales, and site leadership, providing actionable insights to support decision-making.<br>• Document standard operating procedures (SOPs), workflows, and system processes to ensure clarity and repeatability.<br>• Identify and implement process improvements within existing financial systems to enhance operations.<br>• Support the stability of current financial systems and provide input for potential future system implementations.
<p>We are looking for an Investment Executive to join our team in Greater Boston. Reporting to the Senior Vice President Retail, you will guide clients through tailored investment solutions, helping them achieve their financial goals while maintaining compliance with industry standards. This position is ideal for a proactive and client-focused individual with a strong background in investment advisory and sales.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide clients with expert advice on non-deposit investment products, ensuring solutions align with their financial objectives.</p><p>• Analyze client portfolios and recommend investment strategies to optimize performance.</p><p>• Manage ongoing client relationships through regular financial plan reviews and responsive communication.</p><p>• Execute investment transactions in strict adherence to industry regulations and company policies.</p><p>• Resolve client issues effectively and ensure high levels of customer satisfaction.</p><p>• Develop and implement targeted sales strategies to meet organizational goals.</p><p>• Collaborate with Banking Center teams to enhance cross-functional performance and drive results.</p><p>• Oversee and support the training of a Financial Services Assistant to ensure operational excellence.</p><p>• Stay updated on regulatory changes and market trends to maintain expertise in the field.</p><p>• Participate in community engagement and marketing initiatives to promote investment services.</p>
Essential Functions <br> Respond to all customer inquiries, questions, and RFQ’s <br> Develop system for following up on quotes to identify likelihood of order <br> Understand customers’ needs and communicate to production team to ensure satisfaction <br> Setup and host customer and vendor visits via video, and/or in person <br> Daily meeting with production manager, operations manager, engineering to review any open quotes and/or <br>order fulfillment concerns <br> Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy <br> Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested <br> Prepare weekly posts for social media sites (LinkedIn etc.) <br> Attend trade shows as requested (US Locations) <br> Maintain database integrity within ProfitKey® ERP Software <br> Maintain a database of current and potential customers with CRM <br> Review technical drawings for manufacturability with the support of engineering as needed <br> Prepare customer reports and access customer portals as needed. <br>Education <br>- Associate’s degree in business administration, applied science or engineering <br> <br>Experience Details <br> <br>- Manufacturing technical sales support and/or officer administrator role – 1 year preferred <br>- Customer service experience <br>- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
We are looking for an experienced Acquisition Accounting Manager to join our team in Boston, Massachusetts. This Contract-to-permanent position offers an exciting opportunity to lead and transform accounting processes during a pivotal growth period. You will play a critical role in managing acquisition integrations and establishing scalable financial structures for a fast-paced organization.<br><br>Responsibilities:<br>• Oversee the integration of accounting processes for newly acquired entities, ensuring smooth transitions and alignment with organizational standards.<br>• Manage acquisition-related accounting tasks, including purchase accounting cleanup, earn-out schedules, deferred revenue, and detailed sales analysis.<br>• Transition legacy accounting practices from cash-based methods to structured accrual-based workflows that support scalability.<br>• Develop and implement consistent month-end close procedures, reconciliations, and controls across multiple entities.<br>• Facilitate the migration of financial systems from QuickBooks to Sage Intacct, ensuring accurate reporting and compliance.<br>• Build robust financial reporting frameworks and controls to support future acquisitions and organizational growth.<br>• Provide hands-on leadership in the execution of accounting tasks, leveraging 10+ years of senior accounting experience.<br>• Collaborate with teams to ensure readiness for potential organizational transitions, including exits or acquisitions.<br>• Drive improvements in accounting systems and processes, ensuring operational efficiency and compliance.<br>• Support financial audits by preparing reconciliations, journal entries, and other necessary documentation.
<p>We are looking for an experienced Full Charge Bookkeeper to manage financial operations for a dynamic client. The ideal candidate will bring expertise in multi-entity bookkeeping, reporting, and regulatory compliance, ensuring the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate financial records for all sales, delivery, and transportation activities.</p><p>• Oversee accounts payable and receivable, general ledger entries, and account reconciliations across multiple entities.</p><p>• Prepare and submit detailed reports, including state tax filings and excise tax compliance.</p><p>• Reconcile purchases, deliveries, and sales with vendor invoices and customer billing.</p><p>• Generate monthly, quarterly, and annual financial reports for management review.</p><p>• Coordinate with external accountants, auditors, and regulatory agencies as needed.</p><p>• Identify opportunities for process improvements to enhance accuracy and efficiency.</p><p><br></p>
<p>Robert Half is partnering with an organization that is seeking a Corporate Attorney to join our legal team and provide comprehensive legal support across corporate, commercial, and real estate transactions. This role involves managing complex deal structures, overseeing closings, and negotiating agreements directly with counterparties. The attorney will also handle entity governance, regulatory filings, and contract drafting. Senior-level candidates will lead transactions independently and exercise full discretion without supervision. This position is located near Warwick, RI. </p><p><br></p>
<p>Robert Half’s marketing & creative client is seeking a Strategic Partnerships Account Manager for a 3–6+ month contract in the Boston area, starting ASAP. This is a hybrid, 40-hour-per-week role; candidates must be able to work onsite 3 days per week. The Strategic Partnerships Account Manager will launch, manage, and scale strategic business partnerships, working cross-functionally to drive impactful collaborations and business growth. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Source and nurture strategic partnerships to support business goals</li><li>Negotiate and finalize partnership contracts with third parties</li><li>Conduct market research and evaluate partnership opportunities</li><li>Build relationships with industry leaders and stakeholders</li><li>Collaborate across teams to launch and optimize partnerships</li><li>Analyze data, track KPIs, and report actionable insights</li><li>Present business cases and recommendations to leadership</li></ul><p><br></p>
