<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.<br><br>Responsibilities:<br>• Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.<br>• Operate and manage IT kiosks to assist users with technical inquiries and resolutions.<br>• Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely solutions.<br>• Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.<br>• Collaborate with team members to identify and implement improvements in IT support processes.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor and report system performance issues to ensure optimal functionality.<br>• Maintain accurate documentation for system configurations, processes, and user requests.
<p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
We are looking for an experienced ERP/CRM Developer to support and enhance the Infor CloudSuite Industrial (SyteLine) system for our organization. This role involves managing technical aspects of the ERP system across existing sites and assisting with the implementation of new locations. You will collaborate with cross-functional teams to design, develop, and deploy solutions that align with business objectives. Please note, this is a contract to permanent position.<br><br>Responsibilities:<br>• Analyze business requirements to design and implement ERP system solutions that address functionality, performance, and security needs.<br>• Configure and customize the Infor CloudSuite Industrial (SyteLine) system to meet organizational goals.<br>• Develop and test technical solutions, including integrations, reporting tools, and data synchronization processes.<br>• Conduct system testing, including unit, integration, and user acceptance testing, to ensure solutions meet specifications.<br>• Provide Tier 3 support for ERP-related issues and troubleshoot complex system challenges to maintain optimal business operations.<br>• Create and maintain detailed documentation, including user guides and deployment packages.<br>• Perform regular system updates, patches, and monitoring to ensure data integrity and system reliability.<br>• Collaborate with team members and stakeholders to identify opportunities for system optimization and continuous improvement.<br>• Provide training and mentorship to users and technical staff to enhance system proficiency.<br>• Travel to company sites as needed to support ERP implementations and provide hands-on assistance.
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
