<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
<p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.<br><br>Responsibilities:<br>• Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.<br>• Operate and manage IT kiosks to assist users with technical inquiries and resolutions.<br>• Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely solutions.<br>• Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.<br>• Collaborate with team members to identify and implement improvements in IT support processes.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor and report system performance issues to ensure optimal functionality.<br>• Maintain accurate documentation for system configurations, processes, and user requests.
We are looking for an entry-level Accountant to join our team in Burlington, Massachusetts. This Contract to permanent position offers a great opportunity to gain hands-on experience in accounts payable, vendor management, and general accounting tasks. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a customer service mindset while contributing to the smooth operation of the accounting department.<br><br>Responsibilities:<br>• Review financial statements and coordinate with vendors to confirm all invoices are received and properly accounted for.<br>• Set up vendor profiles in the accounting system and ensure compliance with required documentation, including W-9 forms.<br>• Assist with weekly payment processing and contribute to small projects within the accounts payable department.<br>• Develop proficiency in accounting software and related tools to enhance task efficiency.<br>• Provide support to internal staff and external clients with professionalism and a collaborative attitude.<br>• Manage the accounts payable mailbox by responding to vendor inquiries and distributing invoices to appropriate team members.<br>• Monitor the travel mailbox and organize receipts for travel expense processing.<br>• Accurately process vendor invoices by assigning correct project codes and categories, while offering backup support to team members as needed.<br>• Address vendor and staff inquiries promptly, maintaining a strong focus on customer service.<br>• Assist in reviewing employee expense reports to ensure proper categorization and adequate documentation.
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
We are looking for a detail-oriented Entry Level Accountant to join our team in Nashua, New Hampshire. In this role, you will play a pivotal part in ensuring compliance, maintaining accurate financial records, and supporting project documentation processes. This position is perfect for someone eager to grow their accounting career while contributing to a collaborative and organized environment.<br><br>Responsibilities:<br>• Manage subcontractor compliance documentation, including verifying certificates of insurance, W-9s, contracts, lien waivers, and licenses.<br>• Conduct thorough reviews of documentation to ensure accuracy and completeness before projects commence and throughout their lifecycle.<br>• Track expiration dates for compliance documents and proactively communicate with subcontractors to maintain up-to-date records.<br>• Provide administrative support to project managers, particularly in contract management and compliance reporting.<br>• Organize and maintain both digital and physical records following company policies and procedures.<br>• Collaborate with accounting and legal teams to address any documentation or compliance-related concerns.<br>• Assist in audit preparation by ensuring all records align with internal controls and compliance standards.
Robert Half's client in Wellesley is looking for an Administrative Assistant to assist an advisor in the financial planning space. <br><br>Key responsibilities include:<br>- Email triage <br>- Follow up emails / calls to clients <br>- Ability to read and write english at a high level <br>- Light calendar management <br>- Mail distribution weekly <br>_ Problem solving skills <br>- Ability to be personable while on the phone <br><br>Hours: 9a-5p M-F (1/2 hour paid lunch) <br>Pay rate; $18-$22 (based on experience)<br>- On-site for first 6-8 weeks with 1 day hybrid following (potentially)
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
We are looking for a dedicated Cost Admin to join our team in Nashua, New Hampshire. In this role, you will be responsible for managing cost and pricing-related tasks to support manufacturing operations. The ideal candidate will possess strong analytical skills and a thorough understanding of cost accounting principles.<br><br>Responsibilities:<br>• Calculate and update cost records to ensure accurate pricing data.<br>• Maintain and manage computerized standard cost systems effectively.<br>• Process job requirements for new manufacturing projects.<br>• Conduct analysis and calculations for special costing initiatives.<br>• Assist with the preparation of annual inventory calculations.<br>• Create and manage Bills of Materials for both existing and new projects.<br>• Process manufacturing and engineering changes, including Orange Cards, Foundry Cards, and time studies.<br>• Evaluate costs associated with first production runs for new jobs.<br>• Collaborate with internal and external stakeholders to address pricing inquiries.<br>• Support recordkeeping for patterns, tools, and authorizations while completing assigned projects.
<p><strong>Senior Scrum Master – Because Someone Has to Keep the Chaos Organized</strong></p><p>Do you wake up in the morning excited to remove blockers that you definitely didn’t create? Do you thrive in fast-paced environments where “quick question” actually means “this will take 45 minutes”? If so, we want you on our team.</p><p><strong>What You’ll Do (besides prevent sprint meltdowns):</strong></p><ul><li>Coach teams who swear they <em>totally</em> read the Agile Manifesto.</li><li>Facilitate daily stand-ups where at least one person is definitely still sitting.</li><li>Protect the team from scope creep, surprise deadlines, and random drive-by requests from people who “just need one small thing.”</li><li>Ensure the sprint board stays up-to-date… or at least shame people into updating it.</li></ul><p><strong>What You Bring:</strong></p><ul><li>Master-level Scrum wisdom (bonus points if you can explain story points without sighing).</li><li>Experience herding both humans and cats.</li><li>A calm, diplomatic demeanor—even when someone says “We don’t need a retrospective this sprint.”</li><li>Humor, patience, and the ability to survive back-to-back meetings.</li></ul><p>If you’re ready to elevate our Agile game (and laugh with us along the way), we’d love to hear from you!</p>
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
We are looking for a highly organized Legal Secretary to join our team on a contract basis in Danvers, Massachusetts. In this role, you will primarily support one principal attorney while occasionally assisting two additional attorneys as needed. The ideal candidate will have a solid background in insurance defense and be skilled at handling legal administrative tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and track court deadlines, hearings, and case-related dates to ensure all critical timelines are met.<br>• Provide attorneys with timely updates on upcoming deadlines, filings, court appearances, and discovery milestones.<br>• Prepare, file, and organize legal documents while adhering to local court requirements and rules.<br>• Process court-related fees and submissions accurately, ensuring proper tracking and management.<br>• Maintain comprehensive case files in both electronic and physical formats, ensuring all records are up-to-date and accessible.<br>• Communicate effectively with internal staff, external contacts, and court personnel to facilitate smooth operations.<br>• Handle sensitive information with a high level of professionalism and confidentiality.<br>• Offer occasional support to additional attorneys within the firm as needed.
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
