We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
<p>Robert Half’s marketing & creative client is looking for a Creative Strategist for a 6+ month contract south of Boston. This is a hybrid, 40-hour-per-week opportunity, candidates must be able to work onsite 3 days/week. The Content Manager will lead the full lifecycle of content strategy, creation, and execution—driving high-quality, multi-channel content and collaborating across marketing, product, and creative teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Define audience, key messages, and content plans in collaboration with marketing leads</li><li>Develop and manage editorial calendars and content schedules</li><li>Lead production of creative materials including copy, graphics, video, etc.</li><li>Guide and review the work of writers, designers, and videographers</li><li>Collaborate with marketing, sales, product, and creative teams for integrated initiatives</li><li>Analyze and report on content performance using data and insights</li></ul><p><br></p>
