<p>Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul><p><br></p>
<p>Are you fluent in English and Spanish? Join our team as a Bilingual Customer Service Representative and make a meaningful impact every day. We’re looking for a talented communicator who can deliver outstanding service to a diverse client base.</p><p>Responsibilities:</p><p>• Manage high-volume inbound calls from residents.</p><p>• Assist community members with applications and navigating county systems.</p><p>• Provide bilingual translations for documents and conversations.</p><p>• Update and maintain resident records.</p><p>• Collaborate with internal teams to escalate cases.</p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.<br><br>Responsibilities:<br>• Communicate effectively with individuals on the housing waitlist or those seeking to apply.<br>• Collect and manage physical documents to ensure accurate recordkeeping.<br>• Update and maintain information in the company database with precision.<br>• Scan and file documents systematically for easy access and retrieval.<br>• Perform general clerical and administrative duties to support office operations.<br>• Handle inbound and outbound calls to address customer inquiries.<br>• Provide clear and attentive assistance to customers via phone and email.<br>• Process orders and ensure accurate entry of information into the system.<br>• Collaborate with team members to ensure smooth workflows and customer satisfaction.
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. <br> Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
We are looking for a dedicated Customer Experience Specialist to join our team in Washington, District of Columbia. In this long-term contract role, you will manage critical aspects of volunteer workflows while ensuring callers receive exceptional assistance. This position offers an opportunity to contribute to impactful operations and provide vital support to a diverse team of legal volunteers.<br><br>Responsibilities:<br>• Coordinate and oversee workflows for legal volunteers, including attorneys, paralegals, and law students, to ensure effective caller support and data collection.<br>• Support the recruitment and retention of volunteers, maintaining adequate staffing levels to meet call volume demands.<br>• Update and maintain volunteer resources such as technical guides, state-specific information, and training materials.<br>• Provide technical assistance to volunteers, addressing questions and resolving connectivity issues.<br>• Develop and lead training sessions to prepare volunteers for their roles.<br>• Conduct research to enhance legal resources and align operations with best practices in call center management.<br>• Monitor interactions logged in the database system to ensure quality control and identify systemic issues.<br>• Create detailed daily reports summarizing call data, analyzing trends, and contributing to coalition activities and messaging.<br>• Assist in preparing after-action reports and capturing relevant data for future improvements.
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Scheduling appointments</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls and follow up with emails.</p><p>• Document all customer interactions and communications. </p><p>• Perform updating heavy data entry into internal system.</p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p>
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting.<br><br>Responsibilities:<br>• Conduct research and analysis on insurance claims and related documents.<br>• Assist with escrow processing and ensure timely handling of transactions.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Utilize CRM systems and Microsoft Office Suite to manage data and generate reports.<br>• Collaborate with team members to ensure smooth operations within a fast-paced environment.<br>• Review and verify mortgage documents for accuracy and compliance.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Adapt to changing priorities and multitask efficiently to meet deadlines.<br>• Communicate effectively with clients and colleagues to foster positive relationships.
<p>We are looking for an experienced Accounts Receivable / Collections Specialist to join our client in Red Lion, Pennsylvania. In this role, you will play a critical part in managing financial transactions, ensuring timely payments, and maintaining strong relationships with clients. The position will be fully responsible for the AR/Collections while also supporting the accounting team with payroll, accounts payable and administrative responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage accounts receivable processes to ensure accurate and timely financial records.</p><p>• Conduct commercial collections activities to recover outstanding balances while maintaining strong client relationships.</p><p>• Process cash applications, including verifying and reconciling payments against invoices.</p><p>• Handle billing functions, ensuring invoices are issued promptly and correctly.</p><p>• Monitor account balances and proactively address discrepancies or overdue payments.</p><p>• Collaborate with internal teams to resolve payment disputes and improve collection strategies.</p><p>• Prepare detailed reports on accounts receivable status and collection efforts.</p><p>• Maintain compliance with company policies and applicable financial regulations.</p><p>• Provide exceptional customer service throughout the collections process.</p><p><br></p>
<p>We are looking for a On Call Receptionist to join our team in Reston, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. This is position is on call when needed</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
<p>The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p> </p><p> Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p><p> </p>
<p>Join our team as a Sales Support Specialist! We are looking for a proactive, detail-oriented professional to provide essential administrative support to our sales team and contribute to our ongoing success.</p><p><br></p><p>Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
<p>Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. </p><p><br></p><p>How you will make an impact</p><p>· Assist and welcome visitors</p><p>· Manage client records and documents</p><p>· Assist with administrative support</p><p>· Provide client/vendor support/management</p><p>· Calendar Management</p><p>· Generate email correspondence</p><p>· Review Legal Agreement/Contracts</p><p>· Document Management</p><p>· Resolve transaction discrepancies</p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
<p>Our client is seeking an outgoing, organized, and reliable receptionist to join our team. As the face of the business, you will be responsible for welcoming guests, managing phone calls, and overseeing daily front desk operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>We are seeking a Bilingual Administrative Clerk for a Local Government entity to provide essential administrative support to the organization, assisting with a variety of clerical tasks while facilitating communication with clients, customers, and colleagues in two or more languages. This role is ideal for detail-oriented professionals who thrive in fast-paced office environments and are comfortable handling confidential information.</p><p>Responsibilities:</p><p>• Serve as the primary front-office contact for residents, providing bilingual (English/Spanish) assistance.</p><p>• Respond to inquiries, process forms, route calls, and direct visitors to appropriate departments.</p><p>• Maintain accurate filing systems (electronic and physical).</p><p>• Support permit processing, document management, and departmental communications.</p><p>• Assist with data entry, appointment scheduling, and records updates in government systems.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p><br></p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p><br></p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Farifax, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are seeking a highly organized and customer-focused Bilingual Customer Support Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for clients and customers, providing exceptional service in both English and Spanish. Your efforts will help drive customer satisfaction and operational efficiency.</p><p>Responsibilities:</p><p>• Schedule consultations and installation appointments.</p><p>• Handle inbound/outbound customer calls.</p><p>• Provide bilingual support to installation teams.</p><p>• Update CRM notes and manage customer files.</p><p>• Resolve customer issues professionally.</p><p><br></p>
