We are looking for a proactive Systems Analyst to join our team in Norcross, Georgia. This role is ideal for someone who thrives in a dynamic environment and can independently tackle challenges without requiring extensive guidance. If you have experience in IT support, networking, and system analysis, along with strong communication skills, we encourage you to apply.<br><br>Responsibilities:<br>• Analyze and interpret system requirements to ensure optimal performance and user satisfaction.<br>• Provide technical support and resolve hardware and software issues efficiently.<br>• Manage and maintain Active Directory, ensuring security and accessibility.<br>• Collaborate with teams to perform system upgrades and hardware updates.<br>• Configure and troubleshoot routers, switches, and network devices to maintain connectivity.<br>• Monitor network performance and implement improvements as needed.<br>• Assist in the creation of business requirement documents for system changes.<br>• Conduct regular troubleshooting to identify and resolve technical issues.<br>• Support Tier 1 and Tier 2 technical inquiries, ensuring timely resolutions.<br>• Communicate effectively with stakeholders to provide updates and gather feedback.
We are looking for a skilled TMS Integration Analyst to join our team in Johns Creek, Georgia. In this Contract to permanent position, you will play a pivotal part in delivering tailored solutions for Transportation Management Systems, ensuring they align with client business needs. This position offers an opportunity to work closely with clients and internal teams to drive impactful results in the motor freight forwarding industry.<br><br>Responsibilities:<br>• Collaborate with clients to assess business needs and provide comprehensive Transportation Management System solutions.<br>• Configure and maintain custom integrations and features to meet specific client requirements.<br>• Analyze transportation data to evaluate shipping costs and volumes across various facilities, modes, and regions.<br>• Serve as a key liaison between clients and development teams to communicate system enhancements and requirements.<br>• Participate in project planning, system configuration, testing, and user training to ensure seamless implementation.<br>• Conduct business process mapping and provide guidance on IT services and technology solutions.<br>• Develop and coordinate test plans, scenarios, and training materials for system users.<br>• Interpret contracts and manage data related to Truckload, Ocean, and Air shipping agreements.<br>• Facilitate the delivery and utilization of IT services to support business operations.<br>• Perform additional duties as assigned to support project objectives.
<p>Digital Project Manager</p><p>The Digital Project Manager oversees planning, execution, and delivery of digital initiatives, ensuring projects are completed on time and within budget.</p><p>Responsibilities:</p><p> • Develop project timelines, budgets, and scope documents</p><p> • Coordinate cross-functional teams</p><p> • Manage risks and dependencies</p><p> • Facilitate status meetings and stakeholder communication</p><p> • Ensure quality and timely delivery</p><p><br></p>
<p><strong>Overview</strong></p><p>In this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction.</p><p> </p><p><strong>This is a hybrid position in Alpharetta –</strong> 3 days per week onsite – and will report to the Director of Professional Services.</p><p><br></p><p><strong>Responsibilities: </strong></p><p><strong>Planning & Execution</strong></p><p>· Develop, maintain, and distribute comprehensive project plans and communication strategies; ensure clients receive standardized project templates.</p><p>· Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations.</p><p>· Maintain accurate and current project timelines, budgets, and status reports within Smartsheet.</p><p>· Continuously update resource allocations; proactively request or release resources in alignment with project execution needs.</p><p>· Manage project budgets, providing regular updates on financial performance and expenditure tracking.</p><p>· Coordinate with Finance to initiate invoice generation in accordance with established project milestones.</p><p>· Govern project scope and implement the change control process when modifications are required</p><p><strong>Stakeholder & Team Coordination</strong></p><p>· Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams.</p><p>· Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability.</p><p>· Engage with clients to understand their needs, expectations, and satisfaction levels; address concerns with urgency and professionalism.</p><p><strong>Risk Management & Process Improvement</strong></p><p>· Identify and assess risks related to service delivery; develop and implement mitigation strategies to minimize impact.</p><p>· Apply industry best practices to enhance service delivery performance and operational efficiency.</p><p>· Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline.</p>
