<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
<p>We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.</p><p>This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.</p><p>· Develop and maintain machine learning models that address real business problems.</p><p>· Translate business requirements into scalable, production-ready AI systems.</p><p>· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.</p><p>· Implement best practices for model evaluation, monitoring, governance, and compliance.</p><p>· Support and improve MLOps processes for reliable deployment and lifecycle management.</p>
