<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
<p>The Cloud System Administrator will support production and lower-level AWS environments running Linux, as well as Google Workspace, with future support for Azure environments. This role collaborates closely with Configuration Management, Business Analysts, QA, and developers to ensure secure, stable, and successful solution delivery.</p><p>The Cloud System Administrator serves as a technical expert for Linux within the DevOps teams and supports incident and problem management for Windows and Google environments. Key responsibilities include partnering with the change management team on backup, patching, and support processes. The Cloud System Administrator is also responsible for analyzing and presenting performance metrics for Linux environments and plays a vital role in tools integration.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Analyzes business needs and identifies possible opportunities.</li><li>Creates and maintains a customer database.</li><li>Facilitates communication between client and customers (non-state entities, including, but not limited to counties, cities, authorities, citizens, private colleges, universities, and businesses) to assist them in improving products/services, to build relationships, and to increase customer satisfaction.</li><li>Thoroughly reviews relevant data and reports of customers’ activities in order to develop/ implement improvements.</li><li>Assists in identifying new product and service offerings to market.</li><li>Identifies and contacts key stakeholders; penetrates market and introduces product/service offerings.</li><li>Evaluates, analyzes, and determines the appropriate product/service offering opportunities. Has knowledge of client’s services and initiatives.</li><li>Identifies trends from customer interaction which could lead to potential new products for client</li></ul>
We are looking for a skilled Cloud Administrator to join our team in Atlanta, Georgia. This is a long-term contract position ideal for someone who is detail oriented and has a strong background in cloud infrastructure, networking, and automation. The successful candidate will manage and optimize cloud-based systems, ensuring secure and efficient operations across multi-cloud environments.<br><br>Responsibilities:<br>• Manage and support cloud infrastructure in commercial or government settings, ensuring optimal performance and security.<br>• Utilize services such as CloudWatch, CloudTrail, GuardDuty, Route 53, and Certificate Manager to monitor and maintain operations.<br>• Oversee multi-cloud environments, including Azure and Google Workspace, with comprehensive infrastructure management.<br>• Implement Infrastructure as Code solutions using tools like Terraform and Ansible to streamline provisioning and configuration.<br>• Configure and manage networking solutions, including policies, certificates, and compliance validation.<br>• Integrate and maintain Active Directory and identity management solutions such as Okta.<br>• Develop and execute automation scripts using Python, PowerShell, or Bash to enhance operational efficiency.<br>• Administer cloud-based systems for Linux and Windows environments, providing monitoring and optimization.<br>• Analyze cloud billing data to identify and implement cost-saving strategies.<br>• Support application and infrastructure monitoring to ensure reliability and performance.
<p>We are looking for a Network Engineer to lead projects, guide and mentor the engineering team, and manage complex network and system solutions. The ideal candidate will be skilled in designing, configuring, and implementing solutions, performing advanced troubleshooting, and providing expert-level technical support. This role includes working closely with Solution Architects on pre-sales engineering, system architecture, and designing both on-premises and cloud-based solutions. The candidate should also be capable of implementing advanced technologies and serving as a key escalation point for engineering support.</p><p><br></p><p>5 days onsite in Norcross GA</p><p>This position does not offer C2C or Sponsorship now or in the future.</p><p><br></p><p>Top Requirements for the role:</p><ul><li>Juniper and EVPN experience is REQUIRED – this is non-negotiable.</li><li>Must be a hands-on Level 3 engineer.</li><li>Certifications are important, with a preference for Juniper credentials.</li><li>Strong routing and switching experience with an EVPN focus.</li><li>Certifications such as JNCIE, CCIE, or CCNP with strong Juniper experience and relevant EVPN/VXLAN exposure.</li><li>Juniper JNCIE certified is ideal- if you do not have JNCIE could be considered if you have substantial Juniper and EVPN experience (MUST HAVE).</li><li>Juniper experience with EVPN and VXLAN (EVPN experience is prioritized over VXLAN-only experience)</li><li>Juniper experience that is limited to firewalls will not be consider.</li></ul>
<p>We are seeking a hands-on <strong>Linux / UNIX Systems Administrator</strong> to take full ownership of a 200+ Linux environment. This is a critical, execution-focused role.</p><p>This individual will stabilize, modernize, secure, and actively manage our Linux infrastructure, including systems supporting OS/400 (OS4) integrations</p>
We are looking for a skilled Systems Administrator to join our team in Atlanta, Georgia. This role is ideal for someone with a strong technical background, especially in Apple hardware and software, who can ensure system integrity and security. As part of our dynamic environment, you will contribute to maintaining and enhancing our IT infrastructure while collaborating closely with team members.<br><br>Responsibilities:<br>• Manage and support Apple hardware and MacOS systems, ensuring optimal performance and reliability.<br>• Provide assistance with help desk operations, including prioritization, reporting, and time management.<br>• Administer tools such as Adobe Creative Cloud, Google Apps, GSuite, ZenDesk, Active Directory, and mobile device management systems.<br>• Oversee imaging and deployment of Apple machines, with expertise in Kandji being an advantage.<br>• Implement security measures to protect company data and assets while maintaining system integrity.<br>• Collaborate with teams to deliver training initiatives and create clear documentation for internal processes.<br>• Troubleshoot technical issues and provide timely resolutions to maintain smooth operations.<br>• Promote a positive and respectful work environment, fostering teamwork and open communication.<br>• Ensure dependability by consistently delivering on commitments and exceeding expectations.
<p>We are seeking a skilled and motivated Mid-Level Network Engineer to join our IT Infrastructure team in Alpharetta, GA. The ideal candidate will have hands-on experience designing, implementing, and supporting enterprise network environments. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate across teams to ensure reliable, secure, and scalable network operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, configure, implement, and maintain LAN/WAN network infrastructure</li><li>Manage routing and switching environments (Cisco, Aruba, or equivalent)</li><li>Monitor network performance and troubleshoot connectivity, latency, and security issues</li><li>Support firewall configurations and network security controls</li><li>Maintain VPN solutions and remote connectivity services</li><li>Perform network upgrades, patching, and hardware refresh initiatives</li><li>Document network diagrams, configurations, and standard operating procedures</li><li>Collaborate with cybersecurity, systems, and cloud teams to ensure infrastructure alignment</li><li>Participate in on-call rotation and provide Tier 2/3 support as needed</li></ul><p><br></p>
<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
<p>We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.</p><p>This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.</p><p>· Develop and maintain machine learning models that address real business problems.</p><p>· Translate business requirements into scalable, production-ready AI systems.</p><p>· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.</p><p>· Implement best practices for model evaluation, monitoring, governance, and compliance.</p><p>· Support and improve MLOps processes for reliable deployment and lifecycle management.</p>
