3 results for Help Desk Tier 1 in Atlanta, GA

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

IT Support Specialist

Roswell, GA
onsite
Permanent
0 - 0 USD / Yearly
We are working with a client near Roswell, GA who is seeking a skilled IT Support Specialist to join their team. This role works closely with the IT Director to ensure hardware, software, and networks are running smoothly, providing technical support to staff, and driving operational efficiency. Key Responsibilities: Maintain fully operational hardware, software, and network systems. Provide technical support and guidance to staff on computer systems and software. Install, configure, and troubleshoot computer systems, mobile devices, and other IT equipment. Support IT security measures and data protection initiatives. Assist with online program development to improve productivity. Train staff on IT systems and new software. Perform additional duties as assigned.
2026-02-25T00:00:00Z