1 result for Customer Success in Atlanta, GA

Representative, Customer Service - Skilled

Dunwoody, GA
remote
Temporary
19 - 20 USD / Hourly
Customer Service Representative (Skilled)Contract Length: 78‑Week ContractPay: $20/hour (W2)Location: Remote or Central Time Zone Support (team operates in CST)Schedule: Standard business hoursJob SummaryWe are seeking a skilled Customer Service Representative to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.Key Responsibilities<ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul>
2026-02-20T00:00:00Z