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2 results for Customer Service Manager in Atlanta, GA
- Smyrna, GA
- onsite
- Temporary
- 19.95 - 23.1 USD / Hourly
- We are looking for a dedicated Part-Time Customer Service Representative to join our team in Smyrna, Georgia. In this role, you will play a vital part in ensuring smooth interactions with customers, managing orders, and maintaining high service standards. This is a long-term contract position, offering the opportunity to contribute to a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Facilitate customer sales processes, from order placement to product delivery, ensuring timely and accurate service.<br>• Input technical data into relevant systems and maintain detailed records of customer requests and order changes.<br>• Collaborate with sales teams and customers to gather necessary documentation for order completion.<br>• Utilize databases effectively to track orders, document changes, and maintain customer information.<br>• Partner with field service teams to strategize on resolving long-term customer service concerns.<br>• Generate routine management, quality, and special reports as requested by the supervisor.<br>• Communicate departmental challenges to supervisors and propose solutions for improvement.<br>• Adhere to individual productivity standards while completing assignments with accuracy and timeliness.<br>• Recommend innovative approaches and practices to enhance departmental efficiency and service quality.<br>• Handle additional duties as assigned to support team objectives.
- 2026-02-18T00:00:00Z
- Dunwoody, GA
- remote
- Temporary
- 19 - 20 USD / Hourly
- <p><strong>Customer Service Representative (Skilled)</strong></p><p><strong>Contract Length:</strong> 78‑Week Contract</p><p><strong>Pay:</strong> $20/hour (W2)</p><p><strong>Location:</strong> Remote or Central Time Zone Support (team operates in CST)</p><p><strong>Schedule:</strong> Standard business hours</p><p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Customer Service Representative</strong> to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.</p><p>This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul><p><br></p>
- 2026-02-20T00:00:00Z