<p>We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment. This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that strengthens customer relationships.</p><p>Responsibilities:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments.</li><li>Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery.</li><li>Provide accurate and timely information on product availability, inventory status, and order tracking.</li><li>Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns.</li><li>Maintain detailed records of customer communications and transactions.</li><li>Proactively identify and resolve potential service issues, escalating complex situations as needed.</li><li>Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up.</li><li>Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving.</li></ul><p><br></p>
