<p>We are seeking an <strong>IT Support Specialist I</strong> to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.</p><p>This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul><p>Qualifications</p><p>Required</p><ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li><strong>or</strong> 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul><p>Preferred</p><ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul><p><br></p><p>What We’re Looking For</p><ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare and configure devices for new and existing users, ensuring readiness for deployment.<br>• Respond to deskside support requests and troubleshoot technical issues efficiently.<br>• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.<br>• Provide coverage for onsite support during team absences or scheduling changes.<br>• Perform hardware replacements, desktop imaging, and device setup tasks.<br>• Utilize management tools to oversee device configurations and deploy software updates.<br>• Update and manage user groups within Active Directory, ensuring proper access permissions.<br>• Collaborate with team members in real-time via chat to address and resolve technical challenges.
<p>Robert Half is seeking an experienced Business Systems Administrator to support and optimize critical enterprise systems for a company near Appleton. This role is responsible for system configuration, security, performance monitoring, and end user support. You will work closely with business stakeholders and IT teams to implement upgrades, enhance functionality, and ensure data integrity across platforms.</p><p><br></p><p>This is an opportunity to play a key role in improving operational efficiency through technology, while contributing to cross functional initiatives and long term system strategy.</p><p><br></p><p><strong>What You'll Do:</strong></p><p> • Administer and configure core business systems, including user access, security settings, workflows, and module customizations</p><p> • Monitor system performance and health metrics, proactively identifying and resolving issues to reduce downtime</p><p> • Serve as the primary point of contact for end users, troubleshooting system issues and coordinating with external vendors when needed</p><p> • Plan and implement system upgrades, patches, and enhancements in partnership with internal teams and third party providers</p><p> • Support integrations between enterprise platforms such as ERP, WMS, CRM, eCommerce, and business intelligence systems</p><p> • Perform routine data audits and integrity checks to ensure accuracy and reliability</p><p> • Create and maintain documentation including user guides, technical specifications, and standard operating procedures</p><p> • Contribute to disaster recovery and business continuity planning for mission critical systems</p><p> • Act as a subject matter expert on cross functional technology initiatives</p><p> • Recommend improvements and innovative solutions based on evolving best practices</p>
