We are in search of a Help Desk Analyst II to become part of our healthcare and social assistance team in Kalamazoo, Michigan. In this role, you will provide level 2 support, troubleshoot network and system issues, and manage various projects. This role also involves working onsite to service end users across different departments and locations. This role offers a contract to permanent employment opportunity.
Responsibilities:
• Providing escalated support by handling advanced tickets
• Troubleshooting network issues to ensure smooth operations
• Administering system operations for optimal performance
• Coordinating and managing projects of varying complexity
• Working in a fast-paced environment to address user needs promptly
• Servicing end users onsite across different departments and locations
• Configuring and managing computer hardware and Apple devices
• Utilizing Microsoft and Active Directory for network administration
• Employing Android development skills for system enhancements
• Leveraging Cisco and Citrix technologies for network troubleshooting
• Overseeing system deployments for upgraded functionality
• Ensuring accurate configuration management across systems.
• Proficiency in Android Development is expected.
• Demonstrable experience with Cisco Technologies is required.
• Familiarity with Citrix Technologies is essential.
• Comfortable working with Mac Computers.
• Extensive knowledge in Microsoft and its suite of products.
• Experience in Active Directory is a must.
• The ability to manage Apple Devices effectively.
• Understanding of Computer Hardware, including troubleshooting and maintenance.
• Proficient in Configuration Management.
• Experience in Deployments is crucial.
• Network Administration skills are necessary.
• Must be able to perform Network Troubleshooting.
• Knowledge of Systems Hardware is mandatory.
• Ability to manage Systems Operations effectively.
• Project Coordination skills are highly desired.
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