<p>Role Overview</p><p>This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.</p><p> </p><p>Key Responsibilities</p><ul><li>Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including: </li><li>HR Service Delivery (HRSD)</li><li>Employee Relations</li><li>Employee Center</li><li>Journey Management</li><li>Knowledge Management</li><li>HR Integrations</li><li>Lead configuration efforts and continuous improvements across ServiceNow modules</li><li>Develop and maintain ServiceNow reports and dashboards</li><li>Support service requests, defect resolution, and change requests</li><li>Partner with business and technical teams to drive scalable, efficient solutions</li></ul><p><br></p>
We are looking for a skilled ServiceNow Architect/Engineer to design and implement innovative application solutions that meet organizational needs. This position requires a strong background in application architecture and development, focusing on creating scalable and efficient systems. As this is a long-term contract role, you will have the opportunity to contribute significantly to ongoing projects and initiatives.<br><br>Responsibilities:<br>• Develop and maintain robust application architectures that align with business and technical requirements.<br>• Design and implement scalable and secure solutions using ServiceNow and related technologies.<br>• Collaborate with cross-functional teams to gather requirements and deliver high-quality applications.<br>• Build and optimize APIs to enhance system integration and functionality.<br>• Utilize ASP.NET and .NET frameworks to develop reliable and efficient applications.<br>• Leverage AWS technologies to create cloud-based solutions that meet performance standards.<br>• Ensure the technical integrity and scalability of application designs.<br>• Conduct code reviews and provide guidance to development teams to maintain coding standards.<br>• Troubleshoot and resolve technical issues related to application performance and functionality.<br>• Stay updated on industry trends and emerging technologies to continuously improve system architecture.
We are looking for a skilled Software Engineer to join our dynamic team in Lafayette, Louisiana. In this role, you will contribute to the design, development, and deployment of innovative software solutions, focusing either on ServiceNow module development or full-stack engineering. This position offers the flexibility of working onsite or remotely if based in Louisiana.<br><br>Responsibilities:<br>• Develop and customize applications and modules within the ServiceNow platform.<br>• Design and implement backend and full-stack features using Java, Python, and PostgreSQL.<br>• Ensure software scalability, reliability, and performance through clean coding practices and automated testing.<br>• Enhance development workflows by incorporating automation tools and DevOps methodologies.<br>• Collaborate with cross-functional teams, including product management and QA, to achieve roadmap goals.<br>• Foster coding, testing, and architectural best practices to maintain high engineering standards.<br>• Address performance issues and improve service reliability to meet customer expectations.<br>• Streamline development processes by introducing tools for onboarding and automation.<br>• Actively contribute to the integration of scalable architecture into enterprise-level solutions.<br>• Monitor and optimize software to reduce testing instability and system escalations.
<p>We are looking for a skilled Software Developer to join our dynamic team in New Orleans, Louisiana. This role is full time and fully onsite in New Orleans.</p><p>In this role, you will play a key part in designing, developing, and improving front-end applications to deliver exceptional user experiences. This is an onsite position requiring strong technical expertise and the ability to collaborate effectively with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Assist in the development of custom ServiceNow and Salesforce applications.</p><p>• Write clean, efficient, and well-documented code following best practices.</p><p>• Troubleshoot and resolve issues related to application performance and user interface.</p><p>• Stay up-to-date with emerging technologies and trends in ServiceNow development.</p><p>• Contribute to the development of scalable and robust software solutions.</p><p>• Participate in code reviews to ensure code quality and consistency.</p><p>• Optimize applications for maximum speed and scalability.</p><p>• Work closely with stakeholders to gather and understand project requirements</p>
<p>We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement security policies and controls to protect organizational data and assets.</p><p>• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.</p><p>• Conduct regular audits to assess and strengthen the organization's security posture.</p><p>• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.</p><p>• Collaborate with cross-functional teams to align security measures with business objectives.</p><p>• Respond to audit requests and provide detailed documentation for regulatory reviews.</p><p>• Monitor and evaluate risk management practices to address vulnerabilities proactively.</p><p>• Maintain governance frameworks to ensure consistent application of security standards.</p><p>• Analyze security metrics and reports to identify potential areas for improvement.</p><p>• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.</p>
<p>We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.</p><p>• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.</p><p>• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.</p><p>• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.</p><p>• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.</p><p>• Conduct regular system audits and provide recommendations for optimization.</p><p>• Support the onboarding and training of team members to ensure consistent application usage.</p><p>• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.</p><p>• Assist in the implementation of best practices to enhance the user experience and operational efficiency.</p>
<p>This role is hands on and focused on hardware preparation, device imaging, and managing inbound and outbound IT assets. The ideal candidate has prior experience working with PCs, laptops, and enterprise asset management tools.</p><p><br></p><p>Responsibilities:</p><p>• Receive incoming hardware and verify accuracy</p><p>• Image Surface and Dell devices according to company standards</p><p>• Use ServiceNow to review and process hardware requests and orders</p><p>• Pick, pack, and ship devices to end users or field locations</p><p>• Wipe and prepare hardware for redeployment or disposal</p>
We are looking for a Senior Analyst to join our team in Carrollton, Georgia. This role is ideal for an individual with strong attention to detail and expertise in IT governance and business analysis. You will play a key part in monitoring IT metrics and ensuring effective reporting processes across various systems.<br><br>Responsibilities:<br>• Conduct thorough IT audits to evaluate system performance and compliance with governance standards.<br>• Prepare and distribute detailed metrics reports on IT operations, including financial data and status updates.<br>• Collaborate with project managers to enhance reporting capabilities and support strategic initiatives.<br>• Analyze existing IT processes to identify gaps and recommend improvements.<br>• Assist in the implementation and monitoring of systems like ServiceNow and S/4 Hana.<br>• Provide detailed documentation and analysis for IT-related projects.<br>• Support cross-functional teams with data-driven insights to improve efficiency.<br>• Ensure attention to detail in all aspects of IT reporting and project documentation.<br>• Stay updated on industry standards and best practices to maintain high-quality governance.<br>• Communicate findings and recommendations effectively to stakeholders.
<p><strong>About the Role</strong></p><p>Our client, one of New Jersey’s leading organizations, is implementing Flexera One to modernize their IT Asset Management program across hardware, software, and SaaS. They are seeking a <strong>Flexera One Platform & Integration Engineer</strong> to support the end‑to‑end deployment of the platform and serve as a technical subject matter expert during the implementation.</p><p>This role works closely with Flexera Professional Services, internal stakeholders, and cross‑functional teams across IT, Finance, Procurement, and Infrastructure.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the implementation, configuration, and administration of Flexera One (IT Visibility, Technology Intelligence Platform, and related modules).</li><li>Deploy and manage Flexera inventory beacons, discovery agents, and data connectors across on‑prem, cloud (AWS/Azure/GCP), and SaaS environments.</li><li>Design and maintain integrations between Flexera One and systems such as ServiceNow CMDB, cloud APIs, inventory tools, and other data sources.</li><li>Configure normalization, data mapping, and governance to ensure clean, accurate, and reconcilable asset data.</li><li>Develop automation and custom scripts using PowerShell, Python, SQL, or equivalent languages.</li><li>Partner with Flexera Professional Services during the implementation to validate requirements and support build-out activities.</li><li>Support the creation of technical documentation, SOPs, runbooks, and administrative standards.</li><li>Work closely with ITAM/SAM stakeholders to ensure data integrity, reporting accuracy, and alignment with compliance initiatives.</li><li>Troubleshoot ingestion issues, integration failures, beacon connectivity, and cross-system data gaps.</li><li>Provide early‑stage platform administration until internal teams transition into full ownership.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking experienced CyberArk L2/L3 Administrators to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. These consultants will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response, audit support, and user assistance across multiple Honda facilities.</p><p>This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>CyberArk Administration</strong></p><ul><li>Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment</li><li>Perform privileged account onboarding into CyberArk safes (currently a manual process)</li><li>Manage password rotation, reconciliation, and platform configuration</li><li>Monitor and troubleshoot access failures, rotation errors, and session issues</li><li>Assist with time‑boxed privileged access and Break Glass workflows</li></ul><p><strong>Operational Support</strong></p><ul><li>Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA</li><li>Respond to severity‑based incidents; Sev1 requires 2‑hour response</li><li>Participate in weekend on‑call rotations (Sat → Sun)</li><li>Assist users with CyberArk workflows and provide training as needed</li></ul><p><strong>Audit, Compliance & Security</strong></p><ul><li>Provide evidence for audits, including access approvals and session recording review</li><li>Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)</li><li>Support Disaster Recovery activities (e.g., adjusting password rotation parameters)</li></ul><p><strong>Process Improvement & Automation</strong></p><ul><li>Recommend improvements to reduce manual onboarding</li><li>Use scripting (PowerShell/Python) to streamline repeatable tasks</li><li>Contribute to future automation between ServiceNow and CyberArk</li></ul>
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
<p><br></p><p><strong>Overview</strong></p><p>We are seeking a motivated Application Support Analyst to join our growing team. In this role, you will act as a system and cloud administrator supporting a diverse portfolio of enterprise applications for multiple clients across various industries. You’ll work closely with senior analysts and technical leads to ensure the stability, performance, and reliability of mission‑critical systems.</p><p>This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands‑on experience with leading enterprise technologies.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Application & System Support</strong></p><ul><li>Monitor application and system performance across client environments to ensure uptime and reliability.</li><li>Perform routine system administration tasks in platforms such as SAP, Microsoft Azure, Linux, and Oracle.</li><li>Assist with configuration, deployment, and maintenance of enterprise applications.</li></ul><p><strong>Incident & Ticket Management</strong></p><ul><li>Manage incoming support tickets, ensuring timely triage, investigation, and resolution.</li><li>Document issues, troubleshooting steps, and resolutions in accordance with internal processes.</li><li>Escalate complex issues to senior team members or vendor support when necessary.</li></ul><p><strong>Troubleshooting & Root Cause Analysis</strong></p><ul><li>Diagnose technical issues related to application functionality, integrations, infrastructure, and user access.</li><li>Collaborate with cross‑functional teams to identify root causes and implement long‑term solutions.</li><li>Support patching, updates, and system enhancements to maintain optimal performance.</li></ul><p><strong>Client Interaction & Service Delivery</strong></p><ul><li>Communicate clearly and professionally with clients regarding issue status, resolutions, and system updates.</li><li>Contribute to a positive client experience by delivering reliable, proactive support.</li><li>Participate in on‑call rotations as needed.</li></ul><p><br></p><p><strong>Required Skills & Qualifications</strong></p><ul><li>Foundational knowledge of enterprise systems such as SAP, Azure, Linux, or Oracle (coursework or internship experience acceptable).</li><li>Basic understanding of cloud concepts, system administration, and application architecture.</li><li>Strong analytical and problem‑solving skills.</li><li>Ability to manage multiple tasks in a fast‑paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Eagerness to learn new technologies and grow within the role.</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>Customer Service Support </strong></p><p>The friendly problem‑solver who ensures every customer feels heard, supported, and taken care of. This role handles inquiries, resolves issues quickly, and keeps communication clear across phone, email, and chat.</p><p><br></p><p><strong>Top 3 Skills</strong></p><ul><li><strong>Customer Communication & Service Excellence</strong> — Delivers prompt, professional support with a helpful, solutions‑focused approach.</li><li><strong>Problem‑Solving & Issue Resolution</strong> — Identifies needs quickly, troubleshoots effectively, and escalates when needed.</li><li><strong>Organization & Multitasking</strong> — Manages multiple customer requests while maintaining accurate notes and updates.</li></ul><p><br></p>
<p><strong>Customer Service Support</strong></p><p>The friendly problem‑solver who ensures every customer feels heard, supported, and taken care of. This role handles inquiries, resolves issues quickly, and keeps communication clear across phone, email, and chat.</p><p><br></p><p><strong>Top 3 Skills</strong></p><ul><li><strong>Customer Communication & Service Excellence</strong> — Delivers prompt, professional support with a helpful, solutions‑focused approach.</li><li><strong>Problem‑Solving & Issue Resolution</strong> — Identifies needs quickly, troubleshoots effectively, and escalates when needed.</li><li><strong>Organization & Multitasking</strong> — Manages multiple customer requests while maintaining accurate notes and updates.</li></ul><p><br></p>
<p>This role supports a large global IT services organization that includes the service desk, learning and development, end‑user technology, and equipment servicing, working within a structured and collaborative nine‑person team. It offers exposure to a mega‑scale IT environment and hands‑on learning across diverse IT operational areas. In this position, the Business Analyst II will contribute to a major ServiceNow migration initiative by gathering and documenting business requirements for on‑premises processes, partnering with IT support engineering teams to map workflows, clarify needs, and produce high‑quality documentation to support the overall migration effort.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and document business requirements for the ServiceNow migration.</li><li>Conduct business process mapping and workflow documentation using ASONA, Lucidchart, and Microsoft 365 tools.</li><li>Translate engineering requirements into clear, simplified language for both technical and non‑technical audiences.</li><li>Participate in stakeholder meetings (approx. 30%).</li><li>Produce detailed documentation supporting IT support engineering and project teams (approx. 70%).</li><li>Collaborate within a large organization with multiple verticals and stakeholders.</li></ul>
We are looking for an experienced HR Coordinator with expertise in Leave Administration to join our team in Brentwood, Tennessee. This position offers a long-term contract opportunity and requires a candidate who is detail-oriented and knowledgeable about leave policies and procedures. The ideal candidate will thrive in a collaborative environment while efficiently managing leave-related communications, records, and compliance.<br><br>Responsibilities:<br>• Facilitate communication with employees regarding their leave status, responsibilities, and timelines.<br>• Coordinate leave benefits with workers’ compensation programs, disability plans, and company policies.<br>• Work closely with managers to create modified schedules and plan for employees' return to work.<br>• Ensure accurate entry of timesheet information and maintain up-to-date records in HR systems.<br>• Support accommodation requests in compliance with legal and organizational requirements, partnering with HR Business Partners as needed.<br>• Administer additional time-off programs in alignment with policies and applicable laws.<br>• Safeguard the confidentiality of medical documentation and ensure proper recordkeeping practices.<br>• Stay informed about federal, state, and local leave laws to ensure compliance.<br>• Address leave-related inquiries through ServiceNow and update employee files accordingly.<br>• Assist in navigating the interactive process for leave administration with professionalism and accuracy.
<p>Project Manager – Global ITSM Rollout</p><p><strong>Location:</strong> Marysville, OH</p><p><strong>Work Type:</strong> Onsite – 4 days per week</p><p><strong>Travel:</strong> Yes (TBD)</p><p><strong>Overtime:</strong> Yes – approximately 5 hours per week</p><p><br></p><p><br></p><p>Position Overview</p><p>We are seeking an experienced Project Manager to support the global rollout of an IT Service Management (ITSM) platform (ServiceNow) across multiple regions, including North America, Japan, South America, AO, and Europe.</p><p>This role will be responsible for day‑to‑day program execution, cross‑regional coordination, stakeholder communication, and delivery of all program milestones. The Project Manager will serve as a central point of coordination across global teams and leadership.</p><p>Due to the global scope, this role requires flexibility to support early‑morning and late‑evening meetings and may involve coordinating real‑time translation support.</p><p><br></p><p>Onsite Requirement</p><p>This position requires being onsite in Marysville, OH, four (4) days per week. No remote option is available.</p><p><br></p><p>Key Responsibilities</p><p>Program & Project Management</p><ul><li>Own and maintain the global project plan, including timelines, dependencies, milestones, and deliverables.</li><li>Lead end‑to‑end execution across regions and functional workstreams.</li><li>Prepare and distribute program documentation, status reports, and leadership updates.</li></ul><p>Global Coordination & Communication</p><ul><li>Facilitate and lead cross‑regional meetings across multiple time zones, including early‑morning and late‑evening sessions.</li><li>Coordinate real‑time translation or interpretation support as needed.</li><li>Serve as a central communication hub for global teams and leadership stakeholders.</li></ul><p>Governance, Risk & Issue Management</p><ul><li>Track and manage RAID (Risks, Actions, Issues, Decisions).</li><li>Escalate blockers and risks promptly to ensure timely resolution.</li><li>Ensure alignment with governance processes and cross‑regional prioritization.</li></ul><p>Executive Readiness & Reporting</p><ul><li>Prepare decision decks, evaluation materials, and executive summaries for approval cycles.</li><li>Host monthly Executive Status / Awareness meetings.</li><li>Translate complex program details into concise, executive‑ready messaging.</li></ul><p>Stakeholder Engagement</p><ul><li>Partner with IT leadership, technical leads, regional operations teams, and business owners.</li><li>Ensure alignment on requirements, regional impacts, and rollout readiness.</li><li>Support collaboration across diverse, multicultural global teams.</li></ul><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
We are looking for a dedicated Software Engineer to join our team in Neptune, New Jersey. This is a long-term contract position offering a unique opportunity to work on software asset management using advanced tools like Flexera Asset Management Enterprise. The ideal candidate will bring expertise in software licensing, financial analysis, and automation to optimize IT operations.<br><br>Responsibilities:<br>• Serve as the primary administrator for Flexera Asset Management Enterprise, ensuring smooth functionality and system optimization.<br>• Develop and document comprehensive standard operating procedures (SOPs) for a Flexera-focused software asset management program.<br>• Manage the license database, perform detailed reconciliations, and ensure audit readiness for major software publishers such as Microsoft, Adobe, Oracle, and VMware.<br>• Analyze software usage data through Flexera, identify cost-saving opportunities, and provide detailed financial reports.<br>• Act as a subject matter expert on software licensing, offering guidance to leadership and cross-departmental teams.<br>• Drive automation initiatives and implement best practices to enhance IT asset management processes.<br>• Utilize Flexera SaaS module or ServiceNow to optimize workflows and improve system functionality.<br>• Perform financial analyses, track key metrics, and generate insightful reports to support organizational goals.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. This long-term contract position offers the opportunity to provide essential IT support to a dynamic organization within the Health Pharm/Biotech industry. The role involves in-person interaction and requires relevant experience, attention to detail, strong technical skills, and excellent communication abilities.<br><br>Responsibilities:<br>• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.<br>• Manage user accounts through Active Directory, including password resets and account unlocks.<br>• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.<br>• Address service requests and incidents using ServiceNow for ticket management.<br>• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.<br>• Support walk-up IT kiosks and assist end users in person across multiple buildings.<br>• Collaborate on projects such as migrating to Windows 11, implementing Intune, and deploying Manage Engine for patch management.<br>• Handle remote tickets for non-local users and provide seamless IT assistance.<br>• Work closely with a team of 9-10 support staff, following guidance from team leads and established protocols.<br>• Contribute to maintaining a high level of service for approximately 1,000 end users across two buildings.
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><br></p><p><strong>Location</strong></p><p>Onsite – Rockville, MD <strong>or</strong> Bluemont, VA</p><p>(Some travel required between sites)</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technician to provide 24x7x365 operational IT support in a secure, enterprise environment. This role supports end users through on‑site deskside assistance, system administration tasks, and coordination with senior technical teams. The ideal candidate thrives in fast‑paced environments, communicates effectively with end users, and demonstrates strong troubleshooting and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Onsite / Limited Remote Support</strong></p><ul><li>Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems</li><li>Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner</li><li>Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades</li><li>Support IT operations during practice, mock, and live continuity (DR/COOP) exercises</li><li>Communicate clearly with end users and project stakeholders, providing timely status updates</li><li>Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices</li><li>Assist with procurement, deployment, tracking, and disposal of hardware and software assets</li><li>Maintain accurate documentation and update records in the ITSM system</li></ul><p> <strong>Systems & Operations Support</strong></p><ul><li>Support a high‑availability enterprise environment, following best practices for redundancy and virtualization</li><li>Perform routine system maintenance including software updates, backups, and recovery tasks</li><li>Review systems regularly for critical patches, security updates, and readiness for exercises or threat events</li><li>Provide on‑call after‑hours support when required for production system issues</li><li>Document all work in ServiceNow, meeting time‑to‑resolution and documentation standards</li><li>Escalate unresolved issues appropriately and collaborate with leadership when solutions are unclear</li><li>Act as on‑site technical “hands” for remote network or systems support activities</li></ul>
As a Windows Administrator on our IT Infrastructure team, you will play a vital role in maintaining the stability, security, and efficiency of our Windows-based systems. You will be responsible for supporting Windows Server environments, VMware ESXi, Microsoft SQL, and various network services. Your primary focus will be on vulnerability remediation, Windows patching, performance tuning, and adherence to security baselines (CIS Benchmarks). Additionally, you will assist in fulfilling user requests through defined processes and the ServiceNow (SNOW) work queue. <br> - Collaborate with the Windows Administration Team to ensure the integrity, availability, and security of Windows Server environments. - Perform vulnerability remediation across Windows and Active Directory Services. - Implement Windows patch management processes, ensuring timely updates and adherence to security best practices. - Conduct performance tuning and establish performance baselines according to CIS Benchmarks. - Monitor and maintain the VMware ESXi virtualization platform. - Provide occasional support for Microsoft SQL Server. - Manage and troubleshoot network services, including DHCP, DNS, PKI, IIS, KMS, etc. - Respond to and resolve user requests via the ServiceNow (SNOW) work queue. - Provisioning Servers and assist application team with configuration of applications. -Create and maintain PowerShell scripts and processes to automate system tasks and fulfill user requests. - Collaborate with other IT teams to troubleshoot and resolve complex technical issues. - Stay current with industry trends and emerging technologies to enhance system efficiency and security. - Other duties as assigned <br> - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Minimum of [7] years of experience in Windows Server and Active Directory administration. - Strong knowledge of Windows Server 2016 and newer. - Experience supporting Microsoft SQL Server is a plus. - Proficiency in VMware ESXi virtualization. - Experience Supporting network services, including DHCP, DNS, PKI, IIS, KMS, etc. - Experience in a Hybrid M365 \ Azure environments supporting services and users. - Understanding of vulnerability management and patching processes. - Experience with PowerShell scripting and automation. - The ability to automate tasks via scripting and Infrastructure as Code (IAC) is highly desired. - Knowledge of security best practices and CIS Benchmarks. - Excellent problem-solving and troubleshooting skills. - Strong communication and teamwork abilities. - IT certifications such as MCSA, MCSE, or VMware certifications are a plus.
<p>Our client is seeking an experienced Azure GitOps Engineer to help design and implement a modern, secure, and automated GitOps operating model within Azure. This consultant will play a key role in accelerating delivery, improving cloud engineering maturity, and enabling secure-by-default automation for a distributed engineering organization.</p><p>This is a hands-on, senior-level consulting role for someone who has already implemented GitOps and cloud automation in production environments and enjoys partnering closely with developers and platform teams.</p><p><br></p><p>What you will do</p><ul><li>Design, build, and implement a full GitOps workflow in Azure using GitHub as the system of record.</li><li>Define and mature pull request workflows, peer review standards, and integrated security scanning to support a shift-left security approach.</li><li>Lead and support production deployment automation using GitOps best practices.</li><li>Build and maintain a reusable Terraform module library with embedded, standardized security controls.</li><li>Publish Terraform modules into a self-service service catalog for developer consumption.</li><li>Integrate GitOps workflows with ServiceNow for approvals, change management, or service catalog use cases.</li><li>Partner with globally distributed engineering teams to modernize cloud delivery practices.</li><li>Act as a trusted, consultative partner by mentoring engineers and elevating Azure and automation capabilities across the organization.</li></ul><p><br></p><p><br></p>
